Taco Mac

After my last review, I was contacted by Taco Mac to find out more about our bad experience. Based on this interaction, we decided to try it again. This time around, both service and food were very good. Our server, Kenya, was prompt and attentive, and our food came timely and accurately. Roasted wings were very good. Much improved over last visit!

This place is about what you’d expect. The service was fast, the food was satisfactory, and the ambiance was pleasant enough. I ordered a burger and a kids meal and both were served quickly and according to my order. Our server was very accommodating with my toddler (bringing her extra crayons, a kids cup, etc.) and overall it was an enjoyable experience, but nothing special. There’s a full bar with some interesting specials worth checking out sometime when I’m not in charge of another human.

I have worked as a waitress before (over three years) and let me brag on this guy Tyler, our server… he was absolutely wonderful! Our food was hot, our drinks were full! Super nice!!! And He is the reason I am coming back!!!

Not sure what’s happened to this place. We haven’t been here in about a year, but I can tell you that the service has gone WAY down hill. We arrived at about 7:45 on Friday night and it is NOT busy. We order some wings and a quesadilla. Not complicated right? Well evidently it is! We see not one, not two, not three, but FOUR other tables receive their food before us; when they ordered AFTER us!
About 25 minutes of not seeing the server at all, she comes by and says they were eating on our wings. Not sure why that’s the case!
Anyway, always enjoy the food at Taco Mac, but would not recommend this particular one because the service is AWFUL!

Always enjoy this Taco Mac location! The bartenders are knowledgeable and have excellent customer service skills. The food tastes amazing and fresh.
Guaranteed good experience.

I only came in here to appease my friends. They wanted beer, and I love tacos so I agreed. Take note, I have been a server for my entire adult life. I have served country kitchen restaurants where a family of 5 can eat for 20 $, to black tie eateries. Where a family of five would run up a tab of close to 300 $. I understand the struggles, the frustrations, and everything that comes with serving tables. I GET IT. So, every time I go out to eat, I tip generously, clean up as if I had to bus the table, and I make the experience easy on the both of us. This is the first time I can say that I left nothing for my server. She came to the table, and didn’t say a word. No name tag, no introduction. Just Jane Doe staring at us waiting for us to say something I guess. She continued to just stand there for about 10 more seconds before I finally spoke and asked for a glass of water and a Miller. She wrote it down, and looked right back up. Still not another word. My friends followed in suit, still all just as confused as me. She walked away without another word. I watched her as she walked into the kitchen, and then back out. She had a co worker with her and was talking to her about something that was clearly frustrating her. She was throwing her hands up and freaking out. She turned around and looked at me and continued talking to her co worker. Her co worker looked up at me as well with an eat sh*t and die look. So I asked my friends if any of them knew her and that’s why she was being quiet and raging at her co worker. No one knew her. Anyways, she returned to the table and finally spoke. Asking if we had made any decisions. I ordered 3 steak tacos with no peppers. Again, my friends followed in suit with their orders. She smiled and left. Leaving the menus, and cutting my friend off of her order for queso. The food was quick to come. No complaints there. But I wish it would have just stayed in the kitchen. My tacos were swimming. In a combination of un drained pico de gallo, grease, and some other unidentifiable liquid. This made the already soft flour tortilla into a cold damp mush. I took one bite, and that was all I ate for the rest of the evening. My friend insisted that I say something, but I didn’t want any more food anyways because my swimming steak tacos were so discomforting. Everyone else’s food was mediocre at best. Beer was great though. She might’ve have actually gotten a tip if she ever actually RETURNED to the table. She was running all over the place but never looked over at us. We were ready to leave for almost 45 minutes before I finally gave up and got the attention of another server. I never do this because I know how annoyed I get when a guest does it me, but we were ready to leave and our sad excuse for a server just couldn’t give less of a sh*t about us. We asked her if she could please get our server because we have been waiting for a very long time and then I pointed her out. She walked over to our server and pointed over to our table. I watched as she was staring at the POS. She printed out our check, stuck it in a check presenter and handed it to the other server who we had called over to get our real servers attention. We needed split checks, so I sent the check back with the poor girl and I watched our server still at the POS shake her head the entire 10 seconds it took her to split our checks. We had empty drink for our entire meal except for the nice lady who happened to walk by with a pitcher of water to refill mine. This was a sad and pathetic experience. She got 0 $ from our table and it was well deserved. I don’t care how terrible your life is. Your fake a smile, and you provide great service to your guests. Because THEY PAY YOUR BILLS. How does she still have a job here.

I always sit at a high top and get excellent service from Bradley and dustin. Manager Ken always checks in. Superb service, beer and food.

It saddens me to write this review. This was the worst dining experience I have ever had. I should’ve just paid for the appetizer and drinks and went on my merry way after the first mishaps that occurred within the first 30 min. It took over 15 minutes to bring our drinks back. I am not exaggerating one bit, it very well could’ve been longer, I’m just trying to be as nice as possible. Mother in law likes calamari, I personally would never order this from Taco Mac; however sadly enough this was the best thing put in front of us. They were out of the Asian style sauce that comes with it. The staff that took our order did not inform us of this nor did she offer a solution, like any other dipping sauce for it. Okie dokie. Moving along. Ordered roasted wings, asked for extra crispy. We got cold wings; not room temperature or luke warm… COLD and they were anything but crispy! Waitress kindly took them to the back and microwaved them for us, as the plate holding them told the whole story by being as hot as the wings should have been first time out. Not even half of them got eaten. I also ordered a Philly cheesesteak, one half of it did not have ANY meat in it, not even a sliver. Once the second item that had to be returned to the kitchen came back to us, it was disgusting. Totally lacked in flavor and soggy. My husband and I used to go to TMac at least once a week until I couldn’t take it anymore and spoke up. I definitely don’t have to talk him out of this place for a very, very long time, if ever. What’s worse is for four people the bill was 84.00 without tip. The worst hundred dollars we’ve EVER spent… that is no exaggeration either.

It’s busy and it’s loud, it’s a sports bar so don’t expect the ambience of a bistro but this location has solid food, always good quality and consistent. The management staff does a good job keeping their servers at a certify quality level so service is generally good. Great place to eat after a game or if you want to watch one.

3 stars because this place has the best selection of craft beer on tap on the area, but the service is either mediocre or terrible for the most part. We had excellent service once, and that was only because our server remembered us from the last visit where we had a horrible experience where our food order never even showed up and we ended up leaving hungry.

Horrible Experience. Slow service, cold & overcooked food. It took more than 8 minutes to process a payment. Our first & last time.

I love the other Taco Mac’s I go to in Woodstock/​Kennesaw, however this one needs a new manager. The beer list is smaller than all the other Taco Mac’s, and when I say small, I mean Publix or Kroger have a bigger selection. Food is basically the same as the others, typical semi-​upper class bar food. However, the main point of Taco Mac is the beer, and this location doesn’t have it.
Staff is mediocre, and the service is ⁵⁰⁄₅₀. Atmosphere is the same as the others, it’s a chain so that never changes.

Ok so I’m giving them stars for customer service. Our waitress was super friendly, accommodating, and prompt.
We didn’t care much for our wings however a lot of people have referred us their strictly for that therefore I won’t say the wings were intolerable I will say that my taste buds are different I personally thought they lacked flavor but I’m a chef I marinate and season my wings before I cook and toss in sauce so there isn’t a Two second delay of flavor and its flavorful throughout so that’s my method and I must be fair In my review especially being as they were so nice.
Oh and the salsa con queso omg it was Aaaamazing. Like I would come back there for that and margaritas often. I like a place that offers the kind of customer service where they appreciate repeat customer relations therefore they are willing to accommodate our dissatisfaction by not charging us for the food we didn’t like without taking offense. They may have lost a few dollars today but they will gain a lot more from me this year. I will make this place a weekly venture, and try new things on the menu.

Very unhappy with the service at this location. Food is very uninspired and very few vegetarian or fish options here. Would eat here only if very desperate.

Best service we have had at this location in years! Our server Julie was pleasant, bubbly even. Our drink order arrived quickly and the beer menu is still massive. All the college games were on the tvs as per usual. We tried habanero bbq wings this time and it is perhaps the best sauce on the menu. Glad to see some improvements.

Winner winner chicken dinner. Wings were so Good! Hot buffalo with a side of sweet sesame is where it is at! Paid half the price I did last night for dinner, I am completely satisfied with my meal today. Last night was a joke. You want good wings and yummy cheese dip, go to Taco Mac in Canton. Service was spot on too!

It’s a chain and as dependable, predictable and mediocre as that would imply.
My wife’s fish and chips were identical to those at other T-​Macs. Good crisp coating, well-​cooked fish and plentiful fries. Acceptable sustenance, but not a dining experience.
My Hickory burger was slightly below average. There was not enough of the BBQ sauce and, although I asked for it without onions, they were not only present but in large quantities.
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Service was adequate, but could have been a bit more attentive, considering that we went in for a late lunch and the restaurant was nearly empty.
As I said: dependable, predictable and mediocre.

It started with a dirty table and wet to the touch. Our napkin holder was empty and stayed empty for the whole drawn out meal. Napkins all over the floor and many dirty tables.
Our waiter must be new I guess cause he would come to table and never return for ten to fifteen minutes at a time. He never served our food and we had to ask for silverware, napkins
and serving plates. Items missing from our order when we finally received it and we were told that celery was a side item and could be substituted for fries when my son ordered wings! I said no way! Then he brings three tiny sticks of celery and said it was on him! Please!
I orderd fish and chips but got street corn. Not good and looks nothing like the picture! I didn’t even eat it. The fish was good and my fries too but everything else was mediocre. Service is horrible! One waitress said our waiters service was inexcusable and apologized!
I will never go back to this location. And the buffalo sauce is not good here. Has a weird aftertaste.

Boy oh boy, sure do like this company! A first for fish and chips. Wow it was great! My daughter had a great time winning stuffed animals from game machine and my dirty turtle was fantastic!
By the way dirty turtle if you don’t know I affectionately call one of my favorites.
Terrapin Hopsecutioner and Guinness
Great daddy daughter date!

I honestly have no idea where people are getting this impression that this TMac has bad service and the food is meh… I’ve been going to this TMac for about 4 years now and we know everyone there. Granted we’ve had our fair share of new servers who don’t really know what they’re doing, but if anyone has been new in food service you know it takes a minute to learn the ropes.
Even if the food didn’t come out right (which is has in the past) they’ve been really good about making it right. I mean, once I got this turkey burger that tasted like a salt lick. So the manager Sara went back to the kitchen and made me a barbecue chicken hoagie that was loaded with cheese and delicious-​ness. When has anyone every been to a restaurant where the manager makes food for you?
If you walk in at 5:30, it’s going to be busy. This is a family restaurant, and there is going to be a lot going on, some confusion, and lots of rowdy kids. But it’s still a great place to eat. If you want fast, go to Chipotle, its right up the road. If you want quiet, eat at home. If it’s really that awful of an experience, just ask for a manager and be cool. Working in food service is beyond exhausting, and every night you go home smelling like stale beer and trash and wing sauce.
I LOVE YOU CANTON TACO MAC!!!