Panera Bread

Love this place, great service and delicious food

The food came out and my food had a long black hair on it. Yes it was re-​made promptly… but the manager never came and said sorry or anything and nothing was even comped or anything… sadly I visited this Panera before but this will be my last time visiting here again poor customer service on their part!

Saturday afternoon with my kids. I’ve never been to a Panera before but my daughter had been with a friend and wanted to go back because she liked the Tortellini Alfredo and wanted it again. I saw this as a good sign. Walking into the place I saw a couple of outside tables not cleared. Didn’t think much of it but in retrospect, I should had heeded the signs.
We ordered, got our drinks (they didn’t have ice btw ???) and went outside. Tables still not cleared. Food showed up way too quickly — not something that I normally complain about it’s just a sign that I may be about to eat something pre-​made. Sure enough, my soup, Thai WonTon Bowl, was made with what was obviously canned beef broth and the «wontons» were pre-​made frozen tortellinis! I’m no «foodie» by any stretch of the imagination but seriously folks, tortellini are not wontons! Also btw, there is a reason there are no salt shakers on the tables. They are so not necessary.
To be fair, my daughters liked their food and the bread that came with the soup was okay (bread with Thai?). However, after we finished, we went shopping for about an hour. After shopping, we had to walk past Panera’s to get back to our car and guess what. Yep, the outside tables were still not cleaned.

Nice surprise. They deliver to your table. Same good food and prices. Very clean. Restrooms were average. Will go back. Lots of nice stores nearby so you can shop and have a good lunch.

I have an old beef with this chain over their policies regarding adding cream cheese to a bagel. As a result I think of them in a negative light and never consider Panera as a place I should go when I’m thinking of places to go. Even though (possibly) as a result of a letter I once wrote to them they have changed their policy.
That said, each time I do go I am pleasantly surprised (as long as I am not ordering a bagel) at the variety on the menu and I have never had a meal there that I didn’t think tasted good. I really should get over my issue and give these folks a chance but it still bugs me. They do have a fast and efficient food delivery system for dining in and their soups and sandwiches are decent quality and tasty. I like that there is a healthy alternative to potato chips as a side.
In case you’re wondering, my beef is that if you order a bagel with cream cheese, you will get exactly that. a bagel (possibly not even sliced in half) and a little aluminum tube of cream cheese. What’s the big deal about that? I’ll tell you. If you asked them to actually spread the cream cheese onto the bagel the old policy was to refuse. It’s fine if the SOP is to not spread the cream cheese. but to not do it even when requested? that is an egregious error in customer service. What is the big deal? If I wanted to make my own sandwich then I would not be spending 3 times its value for the privilege. I would just buy my own bagels at a supermarket or bagel place and a tub or foil of cream cheese and then do it myself. if I ordered a turkey sandwich would they give me 2 slices of bread separate from a hunk of turkey and a pile of lettuce? No they would not. so why are they so stingy on the bagel service?
I fully acknowledge that this is my own personal issue, and a dead one at that since somewhere along the line they did change their policy and will now, upon request, spread the cream cheese, grudgingly (and usually with snark). It has always just left a sour taste in my mouth.

This is the worst service ever. The girl at the register put the order in wrong (we were unaware at the time) and then it took forever for it to get to our table. Two groups of people who ordered after us got their food and we had nothing. When we asked, they brought us 1 item we ordered and the rest was wrong. I went up with my receipt and told them what it should have been and they still couldn’t get it right. It was a broth bowl NOT a salad. Still nothing! So the second time I spoke to them I said I wanted my money back for what I couldn’t seem to get. A girl, who appeared to be in a management position, gave me the money back and when I told her this was the worst service EVER she never even apologized. After all this, my husband had finished his broth bowl but still hadn’t received his half sandwich. They finally made him one to go. We’ll never go back to the Cape Coral location, no one there seems to know what they’re doing nor do they care.

The food is average at best. They frequently run or of things like the bread bowls. Bread bowls are the reason we come here.. sigh. They recently put in tablets to order off of. So it’s restaurant prices with no personal service. We only had cash to we used the register. The attendant never greeted us. When we asked what other sides came with the kids meal, she said them so fast we couldn’t understand her. Then they were out of bread bowls, then she had a conversation with a co-​worker about his phone charger. We paid and ate outside because it was freezing inside. I think we are done with panera.

This place is terrible. They have a new ordering system on a computer system and no one seems to be able to operate. Very frustrating to the customers.
Ordered a steak sandwich with cheese, lettuce, tomatoes and bacon.
Got spicy maio, lettuce. I would not recommend buying any stock in this company.

Always a great experience! Food is wonderful and the bread is as good as homemade!

My only complaint about this place is that is gets packed during the week. The food is always great, and the wait staff is friendly and fast. My favorite meal is the broccoli cheddar soup in a bread bowl! Yum!

I love their pick 2 combo’s. The french baguette pulled apart into their hot chicken and wild rice soup is yummy. The last time I was there I had a turkey panini sandwich which I did not like though.
I do think that they shouldn’t discourage customers from tipping though. They do actually serve you, deliver your food, and help you if you need an extra something to make your meal better, plus they clear your plates. A few bucks certainly helps make their lives a little better and the company should leave it up the customer’s discretion. You tip at a buffet and they don’t even bring your food to you. Just makes sense.

I had the chicken salad sandwich. It was ok but not that much food. The hot roll on the side was really good though. Staff wanted to push their membership club a little too much.

Good food, good service. Just what you expect from a Panera.

This Panera has good food but the service could be a tad friendlier.