The UPS Store

I’ve been a customer of this UPS store for quite sometime now. I never questioned their pricing, as the service has always been good, up until a few days ago…
I went to the UPS store to package and ship a few Items. It was suggested to me by the owner that I should buy their roll of bubble wrap, as I came unprepared. There was a big «$ 8.00» sticker on the shelf it was placed on. When it came time to pay, she told me the bubble wrap costs $ 15.00. I reminded her of the actual price and she apologized, but at that moment, I became skeptical of the quality of this store.
Later that day I decided to checked my receipt. It showed that I was charged $ 5 dollars for a «service charge.» Since I packaged the items myself, I assumed the charge was for simply printing a free shipping label. I came back at a later time and questioned them with my receipt, not asking for a refund. They rudely denied this charge, insinuating it was my error. As I left the store I heard the owner talk about me behind my back to her colleague as if I was some crazy person. I felt insulted. No store owner should humiliate their customers for simply asking a question.
After comparing their prices with other shipping stores, I realized I’ve been over paying for additional «artificial» services.