Applebee’s

Still Applebee’s…
Unilocal isn’t letting me leave it short. Sometimes less is more. Just not what I like. Been over this place for over 20 years. The staff was polite.

Service was terrible. Brandi W was our waitress. Drinks went dry, Brandi disappeared. The order did not come out together leaving one diner hanging. Asked for mayo 2 times. 2 times she said she would bring it, but never did. She was talking to her homies at the table next to us how she was out late bar hopping last night. My mistake was not looking at Unilocal BEFORE I chose where to eat. Never going back.

I placed an order online to go last night for only a dessert, the brownie with icream. I arrived 15 minutes later because that is when the email said it would be ready but then I waited another 15 minutes. At that point, I went inside, but the manager, Brian, didn’t seem too concerned about it. He did get my order for me but it only had half the ice cream and no hot fudge at all. I won’t be back.

So tonight decided to try Applebee’s Car Side to go. We set for our food to be ready at 6pm. We arrived 3 mins early and at 6pm out came out food. I was very impressed how our service was actually good compared to the last few times I have been. Only complaint is their online ordering system is kind of a pain to go through, but I guess that’s the price you pay for convenience.

I go to Applebee’s quite often but tonight will be my last trip. We were there for an hour and 45 minutes with about 17 employees working. the first guy that started waiting on us sat at the bar for 20 minutes and then disappeared before taking our order then told us that we really had a different waiter but he was busy at the moment 35 minutes into being there. We ended up just ordering our appetizers from the electronic pad they have sitting on the table. We then had to ask someone who our waiter was because we were ready to order. The guy came out and said the original guy was still supposed to be our waiter but he was busy so he was gonna go ahead and take our food order only to have a different guy come back out about 15 minutes later saying that he was gonna be our waiter from now on and asked us again what we had ordered. Two girls brought out our food and my aunts wrap wasn’t even wrapped and as soon as you picked them both up everything fell out so they brought it back to re wrap it only to have it come out and do the same thing again. We had a girl come back 2 times asking us if we were okay as if she was our new waitress because the other guy was nowhere to be found. The manager came out and said that when separating the checks they messed the drinks up and asked what we had to drink. Came back 5 minutes later saying they messed the food orders up and what us 3 had to eat. My aunt confronted him about the issue only for him to blame it on his employees and how some of them are new and should know better which is a lie cuz the past 2 times I’ve been there I’ve seen all of them working there. We told him it wasn’t fair to blame the employees and he told us that next time we come in to explain to the server that we had a terrible experience the last time so that they know to make sure we have a good experience that time. Is it that hard to do your job? We won’t be back after that. We didn’t get anything taken off no discount or anything. Absolutely terrible customer service!

The Bourbon Street steak is my all time favorite here. With ½ price appetizers, now you can get out for a little while on nights you’d normally stay in just to save money! Like anywhere, when it gets crowded it’s gonna slow down a little bit… enjoy being out, you’re food’ll get there & it’s gonna be good!

Server was awesome! It was a pretty busy night with everyone watching the World Series game, yet our Server was on top of it! He brought me plenty of drinks and I never had an empty cup.
Tried the Club Sandwich and it was excellent!