Kohl’s

I love this Kohl’s! I have scooped up on some amazing and cheap deals in the past. I love the coupons that you are able to use while you’re checking out.

Kohls is kohls… I mean if you sign up for their propaganda and get in line with all the deals there are to be had it’s a pretty solid shopping establishment! You pretty much see the price of something, then the initial markdown and then the even greater markdown for those who subscribe to special kohls memberships! This kohls, however, always feels better organized and cleaner than the others in San jose or gilroy. And store employees will actually ask you if they can help you find anything here which really makes you feel like you’re shopping in a classy joint ;-)

Kohl’s is Kohl’s BUT this one is one of the best ones I have been in to. Place was very clean and neat in basically all departments. I normally am used to see a mess everywhere, but was pleasantly surprised here especially after it being Black Friday. I just have to say kudos to this location for keeping up with the cleaning and keeping everything as organized as possible.

I used to liked coming here. It had been a while since I had shopped here and their customer service sucks to say the least. I work in retail and am nice enough with the customers. To start off the blond lady at jewelry with glasses and hair up to her shoulders (because I didn’t catch her name) that was working at night was absolutely rude. She passed right by me almost taking me with her and didn’t even bother to say excuse me. I saw a friend there with her 1 year old child and she had a blush container and she took it away from her. Then I was looking at the perfumes and when I decided to smell one somehow another one fell (that I hadn’t even touched) and it broke. She was in her cash register right by us and she didn’t even flinch or look up to see what had happened. I work at a store so I know that immediately when something breaks you have to react so no one gets hurt. So I went and told her what had happened and she made a sour look face at me and was like okay and still didn’t move. We left and the glass was left there unattended for a while. Even when we left there was still no employee to be found. Then when we were going to pay we had a question about using some old Khols cash that we had since we left the country and didn’t have time to use it. The cashier answered in a rather rude way and she said that the manager would tell us the same exact thing so there was no reason in calling her. I asked to talk to a manager and when the manager came she had a bit of attitude as well and didn’t even rethink or try to be rather nice. I work in customer service and this experience just made me not want to shop there ever again. I left more about $ 100 worth of merchandise on a rack because the experience was just so bad. I won’t be giving this store my money for bad customer service. The employees act as if they’re doing us a favor. I won’t ever be back again and will make sure to let people know how this store has gone downhill. I used to like the customer service here and the merchandise but now it has no selections and I don’t know if the management changed and that’s why it’s gone downhill as far as customer service from last time I shopped here.

Shitty returns department that does not even know its own rules. Told me I could come back for an adjustment on store credit, but didn’t mention that it had to be the same day. Just said within the week.

Bad return policy. bought shoes the only ones they had in my size because they never have anything in stock. returned them because they didn’t fit right and they wouldn’t give me money back even with a receipt I got store credit

Bought several hundred dollars of sheets and blankets,
Open sheet set… NO BOTTOM SHEET
back to KOHLS
WAIT ½ hour in line to return sheets,
I was rewarded by being told that ten dollars on my kohls money was being deducted .
I won’t be spend another penny in store EVER,

This place is really terrible. It is SO messy, it’s almost impossible to shop in. There’s clothes on the floor, thrown on racks, and clothes from the men’s department in the women’s department. Not to mention that there’s never anyone on the floor if you need help, and when you do find someone, they aren’t very helpful. Also, the lines can get pretty ridiculously long. Overall, I think they should hire more people, and people who don’t have an attitude.

In general, I love Kohl’s as a department store — great sale prices and generally good selection. I frequent Kohl’s quite often whenever I am back East visiting family. So, I was excited when this store opened in the Capitola Mall. However, in comparison to other Kohl’s I’ve been to, the selection in this store is extremely lacking (clothes, shoes, coats, handbags, housewares, etc.). Additionally, the many of the things that are available in this location tend to be cheaply made and/​or quite ugly. The store is also often messy and disorganized.
If you sign up for a rewards card, you can get coupons often as well as a form of «money back» in Kohl’s cash good towards a purchase. I’ve always found the staff to be helpful and friendly, so that is a plus in my opinion. I’ve processed online returns here as well and never had any problems.

This Kohl’s is in Capitola, California, United States of America. From the time I walked in, there were piped in advertisement and promotions. ALL in Spanish. Not in Spanish and English… all Spanish. The store is kind of messy in the clothing departments and the dressing rooms. From now on I will just order online, where there is a much better variety anyway

Always love shopping at Kohls! The customer service is helpful and they have basically the stuff I am looking for when it comes to my work out gear and home use items. They have great customer rewards programs that helps me save 15−20% on almost everything I purchase there, and being an athlete, buying all «performance» gear can get pricey, so the discounts add up quick! Thankful for that!
Today, I brought in a Keurgi Brewer that had become faulty. I still lied within the 1 year warranty, but couldn’t find a receipt or a statement on my credit cards to make proof of it. THinking this was going to be a struggle to get them to return it for me, I went in and found the smoothest return/​exchange ever. Brisa was very helpful in this process and had told me I could do a straight exchange if that’s something I would like to do, which I did. Swapped out the broken one for a new one and I was very satisfied with the service I received! Super happy about it all.
Definitely will be coming back to Kohls for my next shopping spree, which won’t be too far away.

It very sad that the help is so very rude. Every once in awhile I give them rhe benifit of a doubt. Never changes just gets bad. I wounder why they want to work wiyh the public. If i can help it I will never enter the store again!!!

We love the folks at Kohl’s. They recently sent a volunteer team to serve dinner to the 1200 people who had signed up for our bike ride near Watsonville CA. Nic Bongiorno brought five of his coworkers and did a magnificent job in the kitchen and on the serving line. The bike ride is a fund raiser for our non-​profit organization, Cyclists for Cultural Exchange. Thank you Kohl’s for having such great employees.

If you’re trying to shop in the womens department, I hope you like scavenger hunts because that’s what it felt like on the day I went in. Many of the items were misplaced within racks of the same brand but different sales prices, so trying to figure out what something cost was frustrating.

Terrible customer service and the bathrooms are always a disgusting mess. I closed my charge account. Pay SLIGHTLY less to shop at MACYS!

The prices are good, but with the opportunity cost what’s the point? Non-​existent sales service. I guess people who like the place enjoy looking for things or otherwise don’t value their time highly.

I bought a blender here and it failed after one use.
I brought it back to Kohl’s and they replaced it on the spot without even looking at my receipt. I don’t think I have had that kind of service when returning some piece of merchandise anywhere else. I was truly amazed.

Service Sucked!!!
I was shopping with my bf’s mom and found a top we liked but not in the size we needed. I say no biggie! Ill just go to the counter, theyll scan it and tell me if they have it. Boy was I wrong.
I walk up to the counter… not acknowledged … then say «Hi i was wondering if you had this in other sizes…»
then It begins… I got some attitude from a long blonde haired chick in the womens department who was TRAINING somebody.
«Is that on clearance?»
me: i dont know…
” i think it is… we cant find it“
me: oh really? you cant scan the skew for another size???
” not when its on clearance. cuz we dont know if its there or not.
me: yea whatever.
And i had to walk away before i lost it.
the WHOLE POINT of SCANNING it is TO SEE if it IS THERE!!!
Ive worked retail, if a customer asks for something, you do your best to get it for them. At MACYS they can scan clearance stuff, will call other stores for you. even offer to ship it!!! Thats a store that values their customer. And i feel sorry for the girl she was training, i hope her methods dont rub off on her.
I love kohls for their prices, but not for their service. Its a bummer for that chick tho… she could have met her sales goal with our purchase. Instead we went to customer service where the girl gladly scanned the shirt and rang us up.

Not a lot of places in Santa Cruz to find basic linens and towels. Kohl’s certainly has decent prices and a large selection. Sadly, on the weekends I’ve visited, that selection is strewn all over the aisles, making for quite the obstacle course. At least if someone trips, they’ll likely land on a pillow or down comforters.
The clutter isn’t limited to housewares, either. Strolling through the store, it looked like the stereotypical Ross customer had come in from across the parking lot and pulled the majority of underwear, socks, scarves and other various sundries off the shelves and left them in heaps on the floor. The fitting room looked more like a homeless encampment, with piles and piles of clothes and accessories on the floor and in the fitting rooms. And I wasn’t even shopping the clothing area — just curious about the clutter. No fitting room personnel either. The store needs a basic refresher class in Loss Prevention 101.
Kohl’s is a mess.

Amen to the peace out of Mervyns! The Kohl’s store here thus far is clean, and the folks are welcoming. Although we did not buy anything we came in to see how it was doing… looks like Kohl’s is finding a home in the Capitola Mall. I don’t have to go to Campbell anymore!
Always have super cute jewelry 14k for like 60% off which is nice. I bought a pair of cute leaf shaped earrings. went home happy.