Master Car Wash

This place used to be great. I just came home from getting my car washed and noticed a huge scrap on the hood of my brand new car! I had two girls working on my car, maybe its from a bracelet or watch?
Sadly that’s it for me, not going back. If you do continue to go here, just be sure and check your car before you leave!

I have learned to loath any car wash in Santa Cruz, This one included. They all take forever and over charge. Took my car there 15 minutes after opening in hopes to be in and out within an hour, a reasonable expectation right? Well after an hour wait my car was no where near being done. It came out of the wash and sat there with water spots 15 minutes until just 1 person decided to start working on it. I had an appointment to be at so had to just ask the lady for my car unfinished. They do an ok job if you have 2 hours, but I could do it myself far better and well within that time which defeats the point of going to a car wash, doesn’t it?. It seems like they work hard at having the very minimum staff working at any given time to save money but yet charge a premium price with additional charge for an SUV! Even though it’s a small SUV. Do yourself a favor, save a lot of money and wash your car yourself or go to a real car wash over the hill like classic.

Terrible customer service and sub-​par and overpriced carwash. Avoid this dump, there’s a reason why this crappy place only averages 2 stars.

I feel bad that I have to give this ridiculous place one star. I went in today (Sunday) and it took 90 minutes to get my car back… yes 90 F… ing minutes :(Nobody is in charge… nobody to complain to… just a bunch of slow trolls that don’t care about anything other than their lunch break. This is the worst business on the planet… nobody that works there is a manager so you might as well complain to the dirty toilet in the dirty bathroom… at least when you flush you hear noise… when you talk to the employess you hear crickets.

Was a loyal customer for years, the wait was often long and they did an Ok job. Today I was turned away for having the same roof rack on the same care I have taken there for years. I went just down the street to Cruz Car Wash and they did a great job. Bummer to have given your business to somebody for so long and be treated that way. On the up side I found a new car wash.

HORRIBLE!!! I gave this place 3 attempts. Now I’m DONE! Last time took forever not really busy finally got done… walking to my car to leave & the owner drives up fast parks right infront of my car??? I was blocked in on all sides… I get in start my car… nothing…every one just ignored me… after a couple minutes I got out & asked if someone could move that car… it took them another ¹⁰⁄₁₅ minutes after waiting over an hour for my car… RUDE!!! Second time it took 45 minutes just to get through the vacuum area. Then another 45 minutes to be done??? Really? They weren’t even busy. Not to mention the people who work there have such an attitude. The female taking my car by vacuum area acted so pissed off she was at work as well as the girl at the register… I paid 30 bucks for car wash. standing there trying to pay another person behind me she doesn’t look at us picks up the phone makes a phone call still not even acknowledging us continues on with her conversation couple minutes later she finishes it then helps us. then I browsed around… wanted to buy a couple of cards (with ATM card) coming to 7 dollars the girl at register told me I hv to spend 10 dollars or more!!! With an attitude!!! I just paid 30 bucks… she said well there’s an ATM right there… I asked how much does that charge… She stated 2 or 3 dollars… really!!! Wtf!!! Not to mention my car wasn’t cleaned that well… I asked another person about how long it usually takes her for her car and she complained about that and several issues as well another customer heard us talking and agreed as well so obviously it wasn’t just me.& by the reviews here I’m definitely not the only one that hates this place. DO NOT GO HERE!!! HORRIBLE!!!

Last time I went and there was a bit of a wait. This time, I showed up right when they opened on Sunday. They did a great job on my car. The waits can be a little long, so I recommend coming in right when they open.

Be prepared to waste an hour of your time here. Don’t expect a time estimate or progress report. Don’t even ask unless you want a short response of «it’s not ready».

I usually go to whaler’s but a friend gave me a gift certificate here. I paid for the managers special and it took about an hour. When the guy called me over yo say it was done, there was still dirt and they didn’t clean the wheels. I asked him if the wheel treatment was part of the managers special and he said «pince blah blah.» and walked off to get a brush. I then picked up one of the rags and started cleaning the rest of car myself. Sweet.

Long wait, over an hour. Paid for the top end managers special because my wheels were extremely dirty and this includes a wheel service. They did a terrible job with it. I wound up having to clean the wheels again when I got home. I will add the pictures to show what was left behind. I don’t recommend using this place.

I took my brand new car here in April because I had a coupon & got a pretty good wash. There were attendants waiting where you drive up & I was taken almost immediately. The wash was pretty good, only negative was there were water spots that dried on to car, which would have been prevented with better drying.
So I came back after the Christmas holiday & had the opposite experience. No one was waiting & it took forever to get help. I had to pay more for the same (basic) wash. When I got the car back, there were spots all over it, including some sap drippings on the window & sticky stuff on the front windshield. The vacuuming was also a rush job, as there were still leaves & stuff. They did something to my driver’s mirror so that I couldn’t electronically fix it, so I had to roll down the window, which turned out to be soaking wet on the rubber seams, so that when I rolled it back up, it was a complete mess, which I tried to dry, but only got worse. I don’t know if it was because it was the weekend this time or what, but I’m definitely looking for somewhere else to go next time.

I’ve brought my cars here for several years and the quality and service is consistently good. They’re friendly when you arrive and the cleaners have good attention to detail. It’s worth the wait.

They just watered down my car for $ 13 and wiped it down. Left the car wash with my car full of poop stains. All they did was try to wash my car again. Didn’t even want to refund my money. Manager said it wasn’t their fault. I could’ve done a better job at home and for free

I had none of the problems others mentioned.
Fairly quick (under 20 minutes), polite, thorough. I just did the basic package — $ 19 for an exterior wash & interior cleaning. They got all the surfboard sand out, cleaned the sunscreen from the drink-​well, and did a solid job on the exterior. Not a perfect job on the dashboard wipedown, but certainly a friendly 4-​stars.
I did go in on a weekday, early afternoon, so that may have something to do with the speed & service.

So, I am new to the area. I had heard some really great things Master Car Wash. I mean, the only thing that I really have to say is that, it took a VERY VERY VERY VERY long time. I mean, I went there on Tuesday at 11:30am and it took my car an hour and 10 mins, to be done!
I mean, that is totally ridiculous. They did do a really great job, but I would suggest either walking to Capitola Mall down the street or bringing a really good book to read, while you wait.

For $ 20, I was happy with the job they did. I have two kids and two dogs. My poor lil’ Honda Civic was in need of some love, and with the drought, this place just seemed right.
I’m not in the area that often, but if I have some extra $ and my car is grody, will stop in for a quick wash.

I am not wanting to write this note. This car wash, up until two months ago was a reasonably good car wash. It was the best in Santa Cruz in a group of mediocre enterprises washing cars. At best it would have rated three stars while the others in Santa Cruz would fall at one star or two.
In the last two months Master Car Wash really doesn’t even rate one star.
I wash my cars five to six times per month. In the last two months I have had to wait over one hour and had to re wash the car after it was turned over to me. Today was the final straw. It hurts to pay more than $ 25 for a half*** attempt of washing an automobile. I went to the manager and got his immediate attention as he recognized me as a regular customer. He offered another run through, which I rejected as I had just spent an hour at his establishment getting this wash. He offered me a free wash, which I took. I will have to use it within 14 days.
The point is that all this business does is wash cars. Having customers like me having to do their quality control sucks and will only lose them more business. I realize that it is tough keeping good help but that is only part of the problem. The equipment is supposed to remove the grime. The people are there to finish the wash by polishing the windows and insuring the interior is clean. The machines aren’t doing their job and the workers do not care if the product they produce is faulty. When I complained to the worker who had detailed my car all he did was say. «Sorry Mister, have a nice day!» And walked away. This encouraged me to talk to the manager and write this report.
The idea MASTER CAR WASH. Is to wash the car. That’s all you do. If you want to stay in business I suggest that you monitor if you business is actually doing what it implies it does… wash cars.
We will see if this helps. I’m taking my «free coupon» for an exterior was tomorrow. If I have to be the disgruntled customer and have to report my unhappiness to the Manager (like he advised I do if I had a bad experience) it will be my last wash at Master Car Wash. I’m not getting paid to be their quality control person.
I’ll report back now it goes…“I ‘ll be back!”

Not sure why people say terrible things– I’m
Always super pleased with how clean my car is. Worth every penny. Much better then
Some of the others in town.

AVOID AT ALL COSTS!!!
I took my car in to be detailed and cleaned out. First of all, it was very expensive, but I needed to do it. It took them a fair amount of time, but I wish they had taken longer. I have a small car, and it took them only about 4 hours. My car was definitely cleaner, but I wouldn’t say detailed! Plenty if spots they said that they couldn’t remove, came off easily when I used little effort and no professional cleansers. It also smelled like wet dog for over a week.
But the part that I’m so mad about is that they scratched and dented my passenger side door and then claimed they didn’t! I scheduled 3 meetings to meet with them to view the video tapes and they cancelled every single one of them. They wasted so much of my time, money, and energy!!!
They will damage your car and then claim that it’s not their fault! Do not go here!

Overpriced to say the least. I am a college student, I’m poor, but I wanted my car to look nice so I decided to splurge a bit. Got the outside washed and inside «vacuumed.» Poor vacuuming job (I’ll post a picture), but the most annoying part is, my bright green auxiliary cord is suddenly gone. Coincidence? The only person in my car since then has been me, and I didn’t steal it from myself. It’s always plugged in to the same spot, never gets moved — now it’s gone. I’m not usually one to point fingers but…
Called the manager, he wasn’t in. He called back this morning, said he’d check the video footage with his manager and speak to some employees. We’ll see what they say.
UPD:
OMG! Just got off the phone with the main manager after three days of trying to reach these people. He said he reviewed the video, and only one person vacuumed my car. He didn’t see his employee throw anything away or go stash anything in his locker so «he simply couldn’t have done it.» I said, «Sir, he could have easily put it in his pocket and kept working, it’s a small cord,» to which he responded, «I’m sorry. David wouldn’t do that. His mom works at KFC. Unless you have 100% proof to support these allegations then he simply did not do that.»
I said, I do have proof. My cord was there, I brought it to your business, and now it’s gone. I told him aside from my cord being gone, my car was vacuumed poorly and there was visible dirt left. He told me to bring it in (a 25 minute drive) and they would check the car to see if maybe I just missed the cord (the car was already clean when I brought it in, and I checked it four times. there’s no way I missed it), and then he’d give me THREE DOLLARS off my next carwash. I PAID 15 for the auxiliary cord and around 20 with tax for the car wash and vacuum job!!! THREE DOLLARS??? He then proceeded to say, «This conversation is over. Call your insurance. Call the cops if you want. This conversation is over.»
DO NOT, I repeat DO NOT BRING YOUR CAR TO THIS PLACE!!! Check out other Unilocal: thievery, scratches, overpricing, and a waste of time. The owner is a crook, disrespectful, and does not deserve our hard-​earned money. I would give this place zero stars if I could.