The Capitola Inn

Off the main road, four round buildings with eight rooms on each of two levels, older sunny yellow buildings. Secluded parking right next to the rooms, which all have sliding glass doors to patios or balconeys but no ocean view. A tad expensive at $ 190, but there is a pool. Huge rooms, a detriment if you watch the telly from the bed. Two queens and one of them was simply horrific, I swear the mattress is actually an old box spring that sagged and made noise at every turn all night long. Neither of us slept. Neighbors taking showers woke me. Such a shame because it was, otherwise, a perfect stay. Pets are allowed! Would return if we could bring our own bed.

Small room

Good not great. My husband and I stayed here a couple years ago, and while it wasn’t bad I’m not sure I would stay again. The room was old, but seemed clean. It gets a three star instead of a two because of the price.

Stayed here on a Saturday night and had a great time. The room was spacious, clean and comfortable with a nice breakfast. The staff went above and beyond sending me items I had left in the room. When I asked how much, they replied it was only $ 5.00 so don’t worry about it. Find that kind of customer service from a chain!
The only reason I am not giving 5 stars is because of the price, but then again, after searching, $ 130 a night is what they can get– best western is more. Capitola is a nice little town to visit.
Many thanks to the gentlemen who took good care! We’ll be back!

I can’t believe all the bad reviews for the Capitola Inn. Pricing in comparison to other places this time of year was good. We arrived rather late and had to ring the bell, a sleepy man came out and got us checked in. He informed us that it was quiet hours and to be quiet as to not wake others.
The room was clean, bed was comfortable, and there was a microwave and fridge in the room which was nice as well. We didn’t spend too much time at the Inn, but there was a pool, vending & ice machines just like in every other hotel or Inn.
The second day of our stay I got the complimentary breakfast and I have to say it was nice. I have stayed at Marriotts that have much crappier continental breakfasts. They have a waffle station, espresso machine, juices, and danishes. I really liked the waffles they were great with the jam (I am not a syrup person… ack).
The Inn is conveniently located across the street from two coffee shops, a market, & pizzeria. There is also a gas station and liquor store within walking distance. There is even a free shuttle to the Capitola Village area!
I think I we found our new place to stay when we come up to visit Capitola.

If I could give this place no stars, I would. I’ll make it short and simple. The place is ugly, it smells badly, it is dirty, their were bed bugs in our bed. The guy behind the counter called me a «liar» and wanted to argue with me about whether or not I found a bed bug in my bed. I wasn’t feeling like arguing with this guy, so I checked out and walked out to my car. He followed me and continued to argue until he told me to stay so he could check for himself. So, he ran off to go look at the bed bug, which I smashed in my bed. At that point I just drove off.

I would have to say the stay there was ok minus the customer service cause it sucked. i was in a house fire and Red cross put me and my kids up for a couple of days and when I got there the guy at the fromt desk would not give me a room cause i didnt have a debit or credit card, what a joke! I was just in a house fire! wheres the sympathy? and Red cross was paying for the room! and besides that he had an attitude about it and didnt even want to help call red cross for me to see if they would help out!!! and the next nite my son got really sick and threw up everywhere and I called the front desk for some sheets and they told me it was too late to get some bedding. so my husband was up till 2am washing the blankets and sheets in the bathroom sink and drying them by the heater!!! what a joke this place is, I would not return if they were even giving a free nite away!!!

It’s apparent from the reviews for Capitola Inn, that a motel stay is definitely subjective. I stayed here for the first time a couple years ago when I first moved to the south bay, and I thought it was such a cute hotel/​motel. I grew up staying in Motel 6 type hotels, so, like I said, opinions on hotels are very subjective. It is definitely a step or 2 above motel 6. For one thing, it’s not one long building. It’s a handful of smaller buildings clustered on a small hill. And it’s not as stuffy feeling/​smelling as a Motel 6. Very airy on the interior of the buildings (the rooms are off of an interior hallway). And the rooms are not right next to each other in a row, they’re more like in a T shape in the building (all buildings have a hollow center where if you’re on the 2^nd story, you can look down when standing at the center and see through to the first floor’s hallway).
The rooms are also very spacious, and most (if not all) have a private balcony/​patio with a sliding glass door.
Oh, and because I liked it the first time I stayed, I went back less than a year ago as well.
Staff was friendly on both occasions. The only complaint was the breakfast and coffee. There wasn’t much of a selection of breakfast foods — and no protein items, unfortunately. Also, the fancy capuccino machine makes (in my opinion) terrible drinks. I tried many of them hoping the next one would be better than the last, but to no avail. They did have a waffle maker with fresh batter, which was nice.
Not sure we’d stay there again — if only because of the coffee! What can I say, I like my coffee :) But I don’t think it deserves just 2 stars, though.

Not fancy but a slight step up from a motel 6. Free breakfast was decent, but they get mad props for having an automatic espresso machine.

We booked this hotel New Years Eve, specifically because we had a dog and were staying overnight after going to a party at a friend’s house. We checked-​in earlier in the evening and the gentleman assigned us a room that took dogs and charged us our $ 10 pet fee. All was good. The next day I’m walking my dog in the pouring rain outside in the parking lot and some guy asks me what room I’m in. He doesn’t even identify who he is. But I tell him anyway. Then he says, You Can’t Have A Dog In That Room. I say WHAT?! I told him I got charged a fee and the dude last night specifically assigned me to that room because of the dog. This guy says Well Sorry But You Can’t Have A Dog In That Room. Then he tells me to leave my dog in the car. He says he’ll refund the pet fee. Well in the pouring rain I was worried about not being able to leave the windows open in the car while the dog stayed there while I showered, etc. so we just decided to check-​out. Boy was I pissed. What a way to start the New Year. We cancelled our plans with friends and everything because… well…my mood turned foul. When we went to check out I asked for my pet fee back and he says «well you stayed overnight in the room didn’t you». WHAT A JERK ! ! We never got our pet fee back. Also he never even offered to put us in another room for the morning.

Ok, I’m reading all the reviews and all I can say is that perhaps it wasn’t the most beautiful room for the price (I paid $ 165.00 for a Saturday night), BUT and a big BUT…
I left my camera in the room by accident and the staff went OUT of their way to let me know. They contacted Expedia so they could let me know and they also called me twice!
I was very impressed with this as I have worked in the hotel industry before and almost always, stuff just gets «lost» if a guest leaves stuff behind.
Thank you!

worst place in the world to stay. 200 $ a night and ive seen motel 6 thats better than this… dirty, rude staff. not good!!!

originally tried to book a room (cheapest i could find for the night of) via internet and got a «reservation pending» email saying id receive a confirmed reservation within the next 25 min. 3 hours later i received another email telling me it failed with no explanation why. after calling to see what the problem was i still didnt get an explanation of why the specific room i reserved was now not available. he was helpful enough to find me another room and was nice enough to tell me that the cheapest room was a smoking room and was handicap accessible, but had an awful smell to it. then again, this couldve been a ploy for me to get the next best thing. whatever i didnt want to take a chance on a stinky room so we ended up with a non smoking, 2 queen bed (so unnecessary) room.
the rooms were pretty standard and pretty much what youd expect from a local inn. that bathrooms were clean, exceptional shower, functional air conditioner/​heater, closet, small patio/​balcony area, TV, mini fridge, and microwave. the inn also offered free wi-​fi, continental breakfast, and a heated pool.
the price was a little high for 1 night but was expected seeing that i made the reservation for that night and it’s the middle of June. overall ive experienced better, but at least if gave us a place to sleep after a long beautiful day at the beach which is only a 15 min walk away. there is a shuttle service that will take you there as well but why would you want to do that?

Dog friendly? I don’t think so!
I was looking for a fun weekend getaway for the whole family for my husband’s birthday. We thought Capitola would be a nice, low-​key alternative to Santa Cruz and not too far of a trip. I found this place in a book of dog-​friendly lodging as well as in a Website about hotels and motels that will take dogs. I tried to call during normal business hours and confirm this, but was sent into a voice mail loop. So I booked a room online, thinking that surely two independent sources listing this place should be correct and there would be no problem.
The online booking system is some sort of shared reservation system and it is very primitive. I noted that I would be traveling with a dog in the comments section– good thing I did!
The confirmation message noted that my reservation was not final and that I would receive a confirmation e-​mail in «25 minutes». (I know, right? 25 minutes, not 15, not 30. 25. Whatever.)
I actually received a confirmation of my reservation («*** SUCCESS! CONFIRMED RESERVATION *** «) within less than 3 minutes. Great!
Two hours later I got this email:
«We have certain room that we allow pets in them this Suite has strictly no pet allow policy! Thank you.»
No offer of another room. No offer to cancel my reservation. No alternatives offered.
I picked up the phone and called and this time got through to someone. While there was a room available that allows dogs, there was only one bed, and so it wouldn’t do for my family of four. Apparently this place has NO rollaway beds, either. Genius.
I had to prompt the guy on the other end to cancel my reservation, since he was giving me no options.
After reading all the negative reviews here, I guess I’m relieved this didn’t work out. I’m willing to overlook some things for the ability to travel with my (very small, BTW) dog, but this place is an all-​around FAIL.

Arrived around 10 and front desk advised we were his last check in. Place was fairly empty so we did not have any issues with thin walls or any of that business. Front desk guy was nice enough and got us in our room quickly.
But…got to room and the heater was broken and it was too cold for our youngster who sleeps in a crib. Called him and he immediately came up and checked it mumbling something about motion detectors and not working in the past. He gave us a key to another room across the hall…
After packing up all our stuff we had just unpacked, over we went. After turning on the heater in that room, which spit out warm air, the unmistakeable smell of pachoiuli oil wafted through our room. It was a hippy paradise, but not so much for us. We let it go however and got used to it after awhile. It was late and just too much of a headache to deal with at the time.
Beds were comfortable and pillows fine for my taste. Actually woke up around 9 and figured I would hit the continental breakfast. I never make these, so perhaps they are all like this, but it was more laughable than anything…
Granted it was late in the service, but there were literally 2 grungy bagels, 1 muffin, 2 oranges and two apples. There was cereal too. Tried the orange juice, which spit out water and then began to overflow the tray below as I’m sure others waited for the OJ to come flowing as with a soda machine to no avail. I settled for some very watery apple juice. But wait, there’s a waffle maker! Put in the batter and it came out shortly thereafter — pretty good looking waffle. But, wait, there’s no butter, no jelly and only some squirt bottle of ‘butter flavored syrup’. Very strange continental breakfast. I took the two oranges and left.
Some other issues on checkout caused by a confused manager and other general weirdness, but this review is already too long.
If this place was $ 65 I would probably come back as it’s a good location, but at the price we paid, it’s just too expensive to deal with the above.

Okay. I didn’t even stay here BECAUSE the Capitola Inn called me 3 days before I was to arrive to let me know that the room with the kitchenette I booked 3 weeks before will not have a kitchen. So I asked «will the room price be dropped since you can’t give me the room your internet system confirmed?» I was shocked when the answer was «no». Needless to say, I booked another hotel in Santa Cruz. How UNPROFESSIONAL!!!

Stayed here Saturday night for my mom’s 50^th b-​day festivities. Our room was huge! It included a king, and queen bed, a roll away bed, a large couch, a table for 4, a full size fridge, 1 ½ baths, 2 tv’s, and a porch with a table and chairs. The bedding was thin with dingy pillow covers. The room décor was outdated and ugly. You could hear everything going on outside, and upstairs. They offer continental breakfast, but we passed. The one thing I did love was the shuttle to the Art & Wine Festival picks up and drops off right down the hill from the hotel. Perfect!

More 2 ½ stars, but I’ll let it rank on the higher side for the pure purpose of convenience, location and ability to hold a good sized group of people. We attended DK & KFr’s wedding celebrations this weekend and it was actually nice to not be in the main village where ALL the people were. We were able to walk down to the ocean and back as well as to other places and it was a quick drive to the wedding site.
The price was a bit high for the type of place — a step up from Motel 6, below Courtyard or similar more so because the place is a bit run down. However the location and property in general are nice and they allow dogs (for an extra charge). They seem to be in the middle of a remodel but since we brought the pup we obviously didn’t get one of those remodeled rooms.
Our room was a bit dark and the fixtures and such needed replacing, you could also see cracks in the walls in the bathroom. There are only two flimsy pillows for the bed with a thin blanket and thinner poly blend bed cover. We had a patio overlooking the bushes, but if you are tall enough you could see something. Oh and there are hangers in the closet, but you can’t remove them. There is free wireless but the connection is spotty and has those annoying pop-​top ads on every page. There’s a free continental breakfast in the morning and cookies and popcorn in the afternoon. The staff is friendly and leave a couple mini bottles of water in your room with a granola bar to share ;p
The place is fine if you’re not planning on spending a lot of time in your room — since it’s close to lots of things. We ended up spending a bit more time in the room then we originally planned since more of the places were not as dog friendly as we had anticipated.

If the room would have been less expensive than it was, I would have given it one star more. We paid $ 130 for a Saturday night for a very average /​less than average room. The beds, and pillows are «ok», but definitely not the best that I’ve had at a motel. The room was very basic, and has an odd odor when you first walk in. It wasn’t the worst room that I’ve ever stayed in… but, for the price paid, I did expect nicer accommodations than what we got.
I think I saw a sign that says they offer free internet. And, there is a free breakfast between 8 am — 10 am, which was decent (bagels, cream cheese, butter, cereal, frozen toaster waffles, bread, muffins, orange juice). They have a coffee maker with several different flavors in the machine.
Oh, and make sure to check for a tub stopper before undressing to take a relaxing bath. Ours was missing… and when I called down to the front desk to ask about it, she said, «oh, you don’t have one… well you can come to the front desk to come and get one.» I said, «okay, I’ll get re-​dressed to come and do that then.» ;)
It is about a 20 minute walk to the downtown area.

Had to check in to Capitola Inn so I could adequately celebrate my youngest brother’s wedding. In fact all the Filipino relatives invaded all the motels, hotels, and inns within a mile radius of Capitola so my stay was enlivened by the celebratory environment of family and friends. BUT the accomodations of this little inn left something to be desired. My room was dingy, smoke-​stained, and dark. The lights of the entry were out and the carpet was sticky and smelly. The TV was so old, I really didn’t know how to operate it and the bathroom fan was so noisy, I thought I might disturb other occupants every time I turned on the lights. The hallways were tiled and seemed cleaning agents have never been used to polish them to a shiny splendor. I was so disappointed because it was located in a such a cozy hillside, surrounded by trees. The only redeeming quality was the pool. It was clean and inviting, but alas not heated. To make matters worse, when we started to celebrate and needed a cork screw to open a nice bottle of Bordeaux – the front desk could not provide one… Too bad, all could have been forgotten had we a taste of the beautiful Bordeaux.