Frangipani Ola Mau Spa

I had a long update written and then decided, why bother. Your response to my review is enough on its own to see how you handle customer service issues. There are so many things you could have done to make this right, but you choose to react in a way that discourages people from ever coming back.
I would like to clarify though about the phone call. I called the number listed on YOUR website as your «Corporate Office.» Which is supposed to be located in California. Even if I had called at 6AM Hawaii time (and I did not), it would have been during business hours in California — where I thought I was calling. You told me that it must have been forwarded to your cell phone. How is that MY fault???
If you go out of business, it won’t be because of me. It’ll be because of you. Oh, and now I’m stuck with a $ 14 gift certificate (change from my $ 50 gift card) that I’ll never use. So congratulations! You just made another 77% on that $ 18 pedicure!
And just FYI, salons in Hilo who participate with Spa Finders don’t gouge like you do.
Oh, and nice touch editing the website to support your claim that I’m a liar on the pricing. Unfortunately for you, I printed the pages at the time of my appointment. Nice try.

I had a full work up in service. Massage (lomi lomi w/​Garret), Lavender sugar body scrub, 3d anti-​aging facial, mani/​pedi & haircut. It was a fantastic massage. I have sever carpal tunnel and he concentrated a lot in my arms, from the shoulders t9 the finger tips. It was sooo wonderful. His lavender body scrub rejuvenated my skin. The combination with the coco milk on the skin was fantastic. Let me just say my session was so relaxing I was snoring quite a bit.

We went for a 90 min. couples massage. My husband said Garrett was a great masseuse. I had «Y «and she was not good. She kept doing my face and head, then my arms, then went back to my face, then head, then arms then back to face. We also arranged the massage weeks ahead and the day b4 our massage we get a call asking to switch the time. I would not go again.

Love this place! My hubs & I love to get our pedis done here. Super nice Fam, atmosphere is divine, great pedi at great prices. You feel pampered here (; oh and their baked goods are delicious!

I really enjoy this family owned and operated spa. I get my hair and nails done here every couple months and its only gotten better. Apple, the hair and nails girl, is awesome. She does a great job every time… and for the price, its the best deal on da island!

I had purchased a couples massage via Groupon for my husband and I. We made a reservation a few days in advance. It’s small but homey. We so very much enjoyed our massages and champagne. It was well needed as we went kayaking 2 days before. I highly recommend this spa to anyone looking to relax and get pampered!

In their new location at Captain Cook area, plenty of parking and nice bright facility. Staff is professional, anxious to please & very pleasant. Facial was perfect; massage was my first «warm stone» experience and it was the best ever; also had a hair wash/​blow dry/​style and they served lunch to me… all for under $ 100. (Plus tip). They offer many other services so next time I’m having a facial, leg wax, and nails. Can’t wait. Highly recommend to locals: worth the trip from my home up in Kohala.

Great family-​owned day spa with professional and friendly service. My family and I came for massages and pedicures while on vacation in the Captain Cook area. I’m really glad we found this place on Unilocal.What a great local find!