The Bedroom Source

I’ve been meaning to write a rave for the Bedroom Source for a good while now; they thoroughly deserve it and your business. Mr. Kantor (Phil) took such extraordinary care of us that I’m not sure I could rate any other customer experience — in any area — higher than our experience at the Bedroom Source.
Our story, briefly: we bought a lovely princess bed and trundle at the Bedroom Source for our two young daughters maybe a year and a half ago. It did not get much real use for the first year or more though; our daughters were still so small that they still preferred to bunk on a double futon on the floor by our king in the master bedroom. But we moved this past spring to a new apartment, the princess bed moved with us and into their room, and the girls began using the bed and trundle in their own bedroom together.
And the princess bed, it turned out, really didn’t work in the new place, neither for our girls nor for us. The corners of the pull-​out trundle were quite pointy, and one or another of us kept hurting ourselves on it, even once drawing blood. Plus it was too much work to pull out and make up that trundle from scratch every day. We needed another solution.
So we drove out to the Bedroom Source (we live in NYC), not expecting much would be doable — after all, we’d gotten that bed least a year before. It hadn’t been used much, but what business takes back an item you bought from it more than a year in the past?
But wait. We told Phil our story, and he immediately agreed that the bed was not right for us. He agreed to take it back and to offer us 75% credit on the purchase. He urged us look around the store and see what might appeal to our girls. We found a fantastic princess-​castle loft bed (yes, more princesses) that the girls loved. Phil gave us, along with that 75% credit on the return of the bed that didn’t work for us, meticulous attention and care.
Our daughters absolutely love their new bed, their friends think it’s the coolest thing they’ve ever seen, and Phil made the whole thing not just possible but a pleasure. Our experience with him and the Bedroom Source exceeded our expectations by a country mile. Phil, you’ve earned our business permanently. Many thanks!

We could not have had a better experience when shopping for our 2-​year-​old son’s «big boy» bedroom furniture. I had a particular look and style in mind, and knew exactly what I wanted… this was an IMPOSSIBLE and stressful task (I thought I had looked everywhere!) until The Bedroom Source was recommended to me (I’m embarrassed to admit that I had no clue it even existed, or I would have saved myself a ton of time and frustration from the start). Phil was the salesman in which we worked with, and he truly could not have been more informative and accommodating with all of our specific requests. Best yet, the price beat all the other places we had searched prior, and the quality exceeded our expectations as well. I will forever go to The Bedroom Source first, when it’s time to purchase children’s furniture again.

Phil,
I thank you so much for your response to my post. Your professionalism and care that my concerns were handled was above and beyond. I was more than pleased that you stand behind your products and place such a high value on customer service.
Thank you again,
Beth C

Fantastic experience. No pressure, found exactly what we were looking for. Phil provided a great deal of information and suggestions, and when we bought only what we intended to, there was no pressure to buy more or add additional services, etc. I would absolutely shop here again.
Additionally, when we were on our way out, a woman came in and asked about futons. She said «I don’t think you carry these, but I love buying from you so wanted to come here first «. That in itself is a great recommendation.
Yes, we really did drive out from Manhattan specifically to come to The Bedroom Source and we’re glad we did.

I have purchased two full bedroom sets for my boys (the first in 2005 and the second in 2010). Both experiences were a pleasure from purchase to delivery. Delivery was on time and the furniture of excellent quality. The delivery men did an excellent job with setup.