Alex Appliances

I found Alex Appliances on Unilocal.We were in need of someone to fix our refrigerator over New Year’s weekend. A gentleman came out and said it was the control board for our Samsung refrigerator. He said it would be a week. We waited a week and he came out to install and then on his 2^nd trip he says «I have bad news», it is the inverter board. Another 7 – 10 days. He comes out the 3^rd time ans says, «I have bad news», it is the compressor. He tells us that it is under warranty. My husband got on a chat with Samsung while the repair guy was here and sure enough the compressor is not under warranty. He stood there and argued with my husband that it was under warranty. My husband examined the inverter board and said to the guy «oh, the fuse is blown.» Why couldn’t he just replace the fuse? This is was a terrible experience. The guy did not know what he was doing and I wouldn’t even rate them one star but I have to to post this review. DON’T CALL THEM.

Had to deal with this company due to our insurance company (Fedelity) picking it for us. Guy came and diagnosed our dishwasher problem as a bad control board. He told my wife it will take 2 days. My wife joked with him and asked him «so it will be like 2 weeks then right»? Well, 2 weeks and one day later (after a phone call from me), we have a working dishwasher. Typical mediocre repair company that could probably shine if quality control and communication were better.

Called Alex in a pinch to fix a washer in a rental unit. He answered the phone unlike all the other answering machines I got from other services. He was easy to schedule with, arrived on time (ON NEW YEARS EVE DAY!), was pleasant to deal with, quickly diagnosed the problem, fixed it and charged a fair price. What more could you ask for?

I originally scheduled an appointment with Sears but they couldn’t come out for two weeks and my dryer was unbearably loud as well as taking a long time to dry clothes so I went on Unilocal and I was already impressed with Alex appliances given the high volume of high ratings they have. I called the number listed on Unilocal and the technician answered the phone which I liked (versus having a separate scheduling coordinator) so I was able to talk to him directly about the issues I was having with my dryer and asked if he could come out today. He said no problem he would be at my house «today between 1−4pm» it was 11:30am when I scheduled so I was relieved they scheduled me with such short notice but nervous they wouldn’t have the part and would have to come back. As promised he arrived at my house on time and to my relief he was not only able to detect the problem in a couple minutes but he had the part in his truck! After about 30 minutes and a very reasonable price my dryer worked again! I definitely recommend this company if you’re having appliance issues :)

Alex has been to my house three times in the past two years to fix a leaky dishwasher. The first two times he didn’t know why it was leaking but he replaced a seal anyway. It continued continue to leak over the next year off and on but it wasn’t a big enough deal to me to call him again. Until 2 weeks ago, it leaked really bad. So he came out looked at it for a little bit, ran it for a little bit and had no idea why it was leaking and decided he should replace the drain pump. Thinking maybe that was the problem. The other day, it started to leak again. We have an extended warranty through Frigidaire. So Frigidaire contacted him and he contacted my husband and left a message. My husband called him back and Alex kept asking who my husband was. Then Alex kept telling my husband that he’s never been to my house before. He kept saying he’s never fixed any of my appliances. My husband was like dude you were just at my house 2 weeks ago. You’ve been here 3 times. Alec continued to argue and argue with him. Finally after several minutes Alex finally remembered that he had been here and said oh yeah for the noisy dishwasher. In the past two years I have never complained about my dishwasher being noisy, ever. My husband and I had taken a video of the dishwasher leaking so I could show him. Alex wanted us to email him the video so he could determine what was going on and figure out what parts you need to order. That was it for us. We called Frigidaire and got a different appliance company out. The other appliance company diagnosed the problem within 20 minutes. The technician basically took my whole dishwasher apart. Alex had never done that. All he had ever done is sat in the kitchen and ran it and waited for it to leak. But it never leaked when he was here. One time he turned it over and looked at the bottom and that’s when he decided to replace the drain pump. We are very disappointed in his service. He never went to any lengths to try to figure out the problem. But when he tried telling my husband that he’s never been to my house when he actually been to my house 2 weeks earlier, that’s when we decided that we needed to fire him. Our new company is Accord Appliance. Much better service.

This company is the opposite of helpful. He was sent out to repair my fridge and somehow made it worse than when he got there. I called him back and his response was «oh…» No way would I ever recommend this company to anyone. The only reason he gets one star is because ½ or negative stars is not an option.
Avoid at all costs

I had a gas dryer that was not getting hot. Technician showed up and quickly diagnosed as a faulty thermostat and wanted $ 225 to repair. I thought that was a bit steep for what was probably 15 minutes of work. I suggested paying him by the hour and he rather rudely declined. I found a similar gas dryer on sale 15 minutes later online at Sears on big sale, and for an extra $ 125 got a whole new dryer installed the next day. I won’t call Alex again — I consider them a ripoff.

Alex answered my call for help when the ice maker in our refrigerator began to self destruct. He was smart, clearly knew all there is to know about the issues that ice makers can present, and he diagnosed and fixed the problem
Effectively and at a fair price. He was easy to contact, followed up professionally, and he has thereby made my gold star, five star list.

I had Alex out in 2013 to repair my broken dryer. He sent a tech who did a quick and courteous repair. $ 220 felt steep, but if this company is as good as everyone on Unilocal says, it would be worth it, right?
Fast forward a year-​and-​a-​half. The dryer breaks again. I was a little disappointed that the $ 220 repair didn’t last a little longer, but decided to call Alex again. First, he said he doesn’t work on my type of dryer. I reminded him that in 2013, his company repaired it, so then he says he does, and we set an appointment for the next day.
At our scheduled appointment time, 4:30pm on a Friday, I get a text message from Alex, saying he is 15 minutes away and asking me to confirm my appointment. I immediately text back to confirm that we were still on. 7 minutes later, I get another text from Alex, saying that our appointment is now cancelled. I try calling him and it goes straight to voicemail.
When Alex finally picks up, he says he isn’t getting texts or calls because he was in a cell ‘dead zone’. He says he tried to call me but again blames the ‘dead zone’. It is only 4:45pm. I ask if he’s planning to come back and he says no… he’s moving on to another customer???
I remind alex that we had an appointment. I came home early and sat around for this appointment. We spoke this morning and confirmed the appointment. I am still within your appointment window. I honestly don’t know of a dead zone within 15 minutes of West Escondido. I ask if we can reschedule. He says I have to call his office to do that. So basically I’m screwed. An overpriced repair that didn’t last, and now stuck without a dryer all weekend. Thanks for nothing.

I called Alex at 7:50pm (10 mins before closing) and he came out to fix our leaky washer the next day. He was professional, prompt and fast. He also seemed very knowledgeable. We’d definitely call him again and recommend him to others.

Alex came out to repair our refrigerator and had ordered a part for us based on what I thought was the problem. It turned out that I miscommunicated. While he was there, he tested several parts and found that the part that I thought was bad was not the root source of the problem. He called me the next day with an analysis and part prices. Based on his analysis we decided to look into a new refrigerator. We greatly appreciated his honesty. He was also very easy to talk to and explained things to my satisfaction.

After the first appliance repair guy never showed up, my contractor contacted Alex Appliances and had him come over to check my stovetop. There had been some water damage and two of the knobs wouldn’t turn.
Alex was right on time, called me 20 minutes before getting here. He completely took the Kitchenaid stovetop apart, down to the wires and connections under the top layer. He checked everything and said it would be about $ 500 to fix it, because each part that needed to be replaced was around $ 50 – 80 dollars, plus labor.
My contractor found a replacement stovetop and the guy said it would be $ 120 to install so we’ll see.
He only charged me $ 35 for the initial service call, and he was there over an hour. So I feel his charge is justified and he seems honest. Not very personable, but efficient and honest. What more can you ask.

I called Alex Appliances today, Boxing Day (December 26^th), with a problem with my gas cooktop. The person on the phone walked me through what he believed the nature of the problem to be, as well as how to solve it without his needing to make a service call. This is service, my friends, and the way that people get my return business. He could have just as easily charged me for a service call and done the very simple fix himself. But they simply gave me the advice and asked for a call back if it didn’t work. Super highly recommended (the advice was spot-​on, btw).

Im glad I found Alex in last minutes! He fixed and replace my refrigerator starter! Thanks Alex!

I have used Alex appliance several times since my first time in 2012. Always friendly, and reliable. Still use them & still happy!

We hired Alex to fix our dishwasher after finding him on Unilocal. He was punctual, efficient and most importantly, honest. We would not think twice about hiring him again! I would recommend Alex to anyone and everyone I know!

Twice I have called Alex to repair different parts of my Kitchenaid refrigerator/​freezer. Twice he has come the very next day. Twice he has been very courteous, professional, and twice I have felt like I am lucky to have him nearby! Not that I look forward to anything breaking in my house, but its good to know I can count on Alex.

I called Alex because the door to my maytag neptune washer was not opening. When I called Alex he gave me some suggestions to trouble shoot. I called him 2 more times and he was very patient and helpful. When the trouble shooting didn’t work he came by in the late evening. He figured out the problem (also noted the last repair person did not place the «emergency» door opener in the right place). He was able to fix the washer. I would recommend Alex.

I really wanted to like Alex Appliances after reading all the positive reviews on them. Unfortunately I can’t say I had a great experience after calling him. My refrigerator /​freezer stopped getting cold. I checked online to see possible problems. I tried cleaning the coils and that seemed to help for a week or two, but then it started warming up again.
After reading through some reviews of local repair shops, I decided to call Alex. Seemed fairly reputable based on many reviews. After contacting him, I was able to make an appointment for late that day/​evening. I was grateful that he would schedule something so late in the day. He came in and seemed pleasant enough. Nothing out special though.
He came in, opened up the panel and did some tests with the fridge controls and his electric meter. He said it could be one of two things but not both. Either the board or the compressor, but not both. He exchanged the board and said, if it’s not making ice in the next 24 hours, call me. I paid a pretty hefty price for a «used» board. He said he gets them refurbished so he can charge customers less than the other guys. That’s a plus, but unfortunately I wasn’t able to keep the old part to tell if it was indeed not working. Hours later, it wasn’t getting cold and things started melting in the fridge. I had just gone to Costco and LOADED UP too. What a bummer!
So I called him back and we made another appointment. Unfortunately with a weekend, it wasn’t the next day so more food needed to be tossed out.
When he arrived for the second appt, he said let me replace the condenser to see if that works. I asked about the board he had replaced previously and he said he sent it back to a repair shop to be refurbished. I wanted to know if the new condenser would work with the old board. However, something was wrong with the one he had. He said he used another brand on many refrigerators and they all worked great. For some reason, this one didn’t work. He really couldn’t explain it either after telling me he has never had a problem like this before. Still nothing cold coming out of my freezer or fridge.
Alex then suggested contacting the manufacturer to see if they would replace the compressor under warranty. He couldn’t do warranty work for some reason. Something about him not being an authorized repair tech for the manufacturer. I agreed and the next day, we had another repair tech come out.
The new guy diagnosed the problem as being a bad compressor. He replaced it and within hours, we had ice and a cold fridge. I called Alex to figure out what happened with the repair/​diagnosis that he had done. I reiterated to him that he said it could be one or the other, but not both. I couldn’t set a time to meet with him for another week. So he initially replaced a board and that didn’t fix the problem. Another tech came and replaced the compressor and that fixed it. He actually brought in a board and said it was my old one. He put it in the fridge and it didn’t function properly. Kind of sketchy…
Anyway, long story short, I was told it would be one of two things, but not both. Both items were replaced which cost me double! When Alex did eventually come back a week later with «my old board» he couldn’t explain why it didn’t work after he changed out the board and installed a «new» compressor. After some negotiating, I he did agree to a partial refund since the work he did, didn’t fix my problem. It still doesn’t help that he replaced two parts, charged me for each and my fridge still didn’t work.
I probably won’t use this service again as I have since found a reliable source for appliance repair.
Keep on Unilocal’n!

Alex is very communicative– explains what options we have at each stage.
I called for my broken ice maker and my dishwasher. He looked at the ice maker and explained why it needed to be replaced (corroded in the places it moves) He worked on my dishwasher and told me the problem could be two different things. He tried the first but it didn’t fix the problem so the cost of this work was applied to the other solution which made the final price reasonable.
Overall, I thought he is knowledgeable and fair in his pricing. He seems to be pretty busy, so it might be a couple days before you get service if it’s a busy time. But apparently there are a lot of flakey people out there too, so he might be able to squeeze you in sooner if people aren’t available during their pre-​arranged time slot.