Weseloh Chevrolet

Leased a Chevrolet Spark EV and brought it in 8 times in 8 months… definitely not the dealerships fault for the cars issues. Not at all. It was decided that Chevrolet would swap out the 8 month old lease and give me the same car. Awesome, right? Wrong!
So we know that the dealership isn’t responsible for the lemon. So I can’t be mad about that… What I am upset about is the fact that I’ve had a rental car for over 1 month and TWICE employees of Chevrolet Carlsbad have «dropped the ball!» The first instance the proper paperwork wasn’t sent to GM — that held things up about 4 days (including the weekend) and the second time the sales person gave GM the wrong tax numbers! Excerpt from GM rep «I received some paperwork back from [salesperson’s name] but he had the wrong tax figure on his proposed bill of sale. I emailed him this morning and just called to talk to him. Unfortunately, he is off today.»
Basically after not having my car for over a month, I have no expectations. After this new lease is over I will absolutely never drive a Chevrolet vehicle. Good cars but I’d rather support a more ethical establishment.

So my wife and I have been trying to find just the right car and after multiple attempts at a number of dealerships we found Curtis Cheely at Weseloh Chevrolet. He was very accommodating and was not the typical car salesman you come across sometimes. He was informative, direct and helpful. Couldn’t have had a better experience with him and the dealership. They had the lobby area set up basically for us since we had our 3 kids with us. The dealership is very clean as well. We got a great deal and couldn’t be happier with our decision. Will definitely recommend Curtis to friends and family. Will also give him our future business. Thanks Curtis!!!

My daughter needed a third cargo van for her business Kamp Kanine to transport lucky dogs for a play day. Being a retired car saleswoman, I called the previous dealer in Upland that gave us an amazing deal on two slightly used 16 passenger vans and told them what we wanted and requested the finance woman that reduced the finance rate. They gave me their best numbers for a repeat client.
Before she went to look at the vehicle in Carlsbad I called ahead and spoke to Danny the manager and Ian the salesman that would show her the van. I told them our situation and the good deal we had from Upland. Danny worked the numbers for me, gave me every discount and rebate available including True Car pricing and beat the other dealer by $ 900. They also gave us the lowest percentage rate for businesses without any hassle in the finance department that we experienced in the Toyota dealership in May.
Danny and Nick the sales manager rocked and Ian completed the paperwork so it was smooth sailing through the finance department.
GREAT SALES EXPERIENCE!!! THANK YOU!!! We will be IN CONTACT WITH LANCE MORGAN to find our next cargo van slightly used.

I bought a Volt from this location 3 years ago and I have been coming here for my services such as oil changes, tire rotation, and other car maintenance issues. I have been working with Jamie from day one and he has always made sure things were taken care off and as quickly as possible. He is very professional and friendly. He always remembers me and I feel taken care off.

We arrived at this dealership with the usual defenses up preparing for whatever argument we expected to have in regards to trading in a vehicle and haggling the price. We were wrong. Oscar Morales met us with a friendly face and great knowledge of the vehicle we were interested in. He made the trade and deal with no hesitations or arguments. We walked out very happy. Definitely coming back here for my next car.

I leased a Chevy Cruz.
After going back and forth with the salesman for a few days, he gave us the quote we where looking for.
I completed the online credit application and faxed in lisence, insurance information.
I was in and out within an hour and ½, the best car buying/​leasing experience I ever had.
My salesman was Ian Reed.

Unlike most dealerships, the «vultures» do not sweep on you as soon as you step foot on the lot. We were «just looking» & were given adequate time to do do before being approached by Jerry Gelbrich. He answered our questions, showed us several vehicles (some more than once!) & made multiple trips back & forth to the office to obtain keys. He was friendly, approachable & sincere. We never felt any pressure to buy, but we left in a new Tahoe. When I returned to the dealership the next day to deliver the title for our trade in, Jerry turned over the customers he was working with to another consultant & spent another 30 minutes with me answering questions about the various features in the vehicle. From the Sales Consultant to the Finance Office, the employees were REAL. To say we are satisfied is an understatement!

Today my husband Phillip and I came in to test drive a 2016 Chevy Colorado, Jerry Gelbrich helped us out, honestly he is one of the sweetest most sincere people I have come to meet in my life time. I am so happy he was the one to help us out, and show us around. We our now the proud owners of a brand new 2016 Chevy Colorado. Thank you so much Jerry we love it!!!

Jaime has been a pleasure to work with from the first day that we had to deal with a recall on the seatbelts for my car. He made sure we were kept up to date and well taken care of.

Worse customer service!!! Stopped by to look at a truck we were really interest in as soon as we get there no one came out to ask if we needed help, walked across the street to other dealerships and they instantly walk out and help us out. We head back to give it another shot here and still no one came out, the worse of it all is that they even saw us and didn’t even say anything. Sales reps came in and out but not once acknowledged us. They can clearly see us through the huge glass windows they have but apparently they didn’t need our business. The good thing is we left here with no car and actually bought one somewhere else.

Took my car into Don at service and he exceeded my expectations in every way. He was helpful, fast, and caring even though I was frustrated that my car needed to be worked on in the first place. He made sure I was taken care of and seemed like a genuinely nice guy.

I came here to look for a car and Oscar Morales help me !!! He was really nice he gave me a good deal and everything so I end buying a really nice car thanks to him. I really recommend Oscar Morales THANK YOU OSCAR FOR HELPING FIND A GOOD CAR
I REALLY APPRECIATE ALL YOU HELP !!

Very helpful, one specific gentleman name Dave from the collision center was great, after speaking with him and letting him know how important it was that I got the information I needed from them as quickly as possible he politely let me know he would do his best but it could take up to a day or two… He found a way to get back to me within a matter of hours which was paramount to what I needed to figure out, thank you Dave !

I have bought and serviced my cars for years at Weseloh. I get all my concerns taken care of by Dolores Miller who goes out of her way to make sure services are done, if necessary gets me a free rental and she takes genuine care of all my concerns.
I go out of my way to have my cars serviced here if as I live further a way. When Delores is not available, Mike Don and others step in seamlessly to take care of my concerns.
Needless to say, my Chevrolets are reliable and cheap to keep in the road in part because of the team at Weseloh.

6 month after leasing a Spark EV from Weseloh (see my previous review), we are in the market for a new 2015 Volt. And as we were pleased by the previous experience, it’s just natural that we think about calling Oscar and Weseloh first.
As we would expect, Oscar worked very hard to find and deliver the car that matched the color, options and our budget range. In the end, the 60 miles ride from OC to Carlsbad was well worth it and we were able to close a smoking deal and drove the new car home within 48 hours after the first phone call to Oscar. We also appreciated Danny (Sale Manager) and John (Finance) who took the time and treated us with patience, honesty and courtesy even when it was over 9h PM in the evening. The very next day, Oscar called us to check out and informed that he had the HOV carpool sticker mailed to us (we actually received it within a couple days right after).
In summary, we are totally confident and comfortable to recommend Oscar and Weseloh dealership to all our friends and family based on our two cars purchases with the no BS — no haggle — no sale pressure experience.
Thanks, keep it up guys…

I recently purchased a 2015 Equinox from Chevrolet in San Fernando area… however I live in North County SD and take my car to Weseloh Chevrolet in Carlsbad for all service. Although I have had issues with my vehicle itself (of which I am not pleased) I do find that the service department at Weseloh is very accommodating and does try their best to help me. Dolores is my «Go To» service rep at this point. although I have seen a few others for various reasons in the past. all were nice. I think Ill stick with Dolores. The Gentleman who drives the courtesy shuttle is also extremely courteous. I love my Equinox and I do hope they figure out how to fix the issues before it becomes time to just have it replaced … it would be ashamed to have to deal with that. :-\

Took my wife’s 2012 Chevy Cruze in for a repair and maintenance (seized brake caliper, oil change and a new battery) and they were able to have the car back to me within about a day and a half. Not bad.
I drove the car off the lot, ran some errands and eventually had to roll my window down. When I hit the button to roll it back up, the window rolled back up, then went right back down again. I tried this a couple of times until it finally stayed closed.
Once I was able to, I got out, looked at the window and noticed it was off track. The car has had plenty of problems since I purchased it new, but a loose window wasn’t one of them.
Since I had just picked it up from the dealership a few hours prior, I figured I would give the service department a call to see if they had an explanation as to why or how this had happened. I was plainly told they weren’t responsible but I could bring it back in and pay for repairs.
I’m not too hard to please, I just expect that my car falls apart a bit less rapidly after I have it repaired at a dealership. When I call and say something is wrong that wasn’t before, don’t treat me like a second class citizen for bringing it to your attention. It’s not nice.
— Mr. Bacon.
P. S. I know that it must cost a considerable amount of money for the R&D over at AC Delco to create a car battery with such precision that it fails within 150 miles or 2 weeks (whichever comes first) after the factory warranty expires, so I understand the price point isn’t your fault but if your going to sell and replace their batteries at over $ 200 bucks a pop at least clean the corrosion off my battery cable connection. That’s Busch League stuff.

Don Olson is an asset to your service department and your company.
I do not take my truck anywhere else. He continues to exceed expectations! Thank you Don!

I Brought my car in 8÷14÷15. Dolores checked me in. Service was quick Dolores kept me informed of my car’s status Waited for a couple of hours so they can diagnose the problem
… told me to bring it back the next day because the part wasn’t available… the next day it took no long than an hour to fix the problem. awesome customer service… waiting seemed even quicker now, especially with the new building and new waiting room…

We have been researching cars for the past four months. Weseloh had a deal on a Chevy Volt, so we decided to stop in and get some more of our questions answered and finally break down and test drive the car.
With great trepidation we drove onto the lot, the memories of the last car lot experience flooded my mind with all of the high pressure sales tactics and circular reasoning, that left my head spinning and me running from the lot. This experience was VERY different!
After looking at almost all of the Volts on the lot, Steve walked over to us. He provided the information that we requested and then we were off for the test drive. The car handled nicely and we were impressed with the vehicle. We returned to the lot and he asked if we had any more questions. We didn’t and I waited… for the high pressure sales pitch to start. To my surprise it didn’t! He gave us his card invited us to bring in the car that we were interested in trading in and would meet us when we were interested in further discussing.
Two days later, my husband brought in our trade in for appraisal. We got the information necessary and now we are making the decision — still without the high pressure that I was expecting.
Nicely done, Weseloh!