Weseloh Chevrolet – Service & Parts

I just had excellent service at Weselot Chevrolet. My service advisor was Summer and I can only say good things about her. She was professional, knowledgeable and friendly. She kept me informed about my vehicle and went out of her way to make sure I was satisfied.

Dave and the bodyshop crew at Weseloh Body Shop did it again. Perfect repair to our 2012 Camry SE. Got hit at the skateboard parking lot. Dropped off the car at Weseloh in Carlsbad on Tuesday afternoon and the car was perfect again by Friday. Thank’s Dave.

Jaime has been a pleasure to work with from the first day that we had to deal with a recall on the seatbelts for my car. He made sure we were kept up to date and well taken care of.

Since the remodel getting my basic services here is much more comfortable. The waiting area is spacious with a massive TV where I can watch cnn and laugh at how stupid everyone on the news is. Staff is very professional and efficient and I have never had them try to sell me anything I don’t need. Five stars.

After making appt. for estimate, I was told to return for another appt. the next day at 10am when they would have part and repair would take 1 to 1−½ hours. I returned promptly at 10am the next day — and after 2−½ hours of waiting, I was told they were «very busy» and didn’t know when my car would be ready and I should get a rental car. My car was ready 24 HOURS AFTER they said it would be ready. If you want to wait for over 2 hours, spend money on a rental car, and get treated as if they were doing you a favor to fix your car, you should make an appt. here. They don’t even deserve a one star. I’ll never come back.

I would give — but it’s not an option. I’m Loyal to weseloh Chevrolet, bought 2 vehicles here, but their service department sucks ass. I have the same problem every time I come here. Over an hour to do an oil change. So today I had a 1pm appointment, they said it would be an he and a half, I had no problem with that at first. Now it’s been 2 hrs and it’s still not done. Bad thing is we need to be in La Jolla in 15 mins now for another appointment that We are gonna miss because this has taken so long. Sounds to me that they desperately need new service and shop management.

I brought my 2003 Chevrolet Tahoe in for an oil change. Everything was great! Mike Smith was awesome as well. The customer lounge area has been much improved and I’m glad to let you know that I’m completely satisfied with my experience.

All three times we’ve needed to take our car in for service, we’ve been pleasantly surprised by the friendly, courteous, reception. They efficiently took care of the issues with none of the usual pressure to have more done which I’ve been accustomed to.

John & the team in the body shop took great care of my car & made it look like new! Thank you!!! Highly recommended!

I am Very Pleased with the Way Don Olson Takes Special care of my Grand sport corvette .Don and the Mechanics take extra Care and Treat My high End car as it Should. I Appreciate that they know my car is lowered and Use the Special Lifting Pads designed for corvettes whenever I Bring it in and they need to lift it. keep up the Great job Don and Company. I don’t Trust Just Anyone With my baby !!!
Thank You, Robert Brown

Yesterday was the last straw. I won’t be going back to Weseloh Chevrolet ever again for service. I have always used Chevy dealers to maintain my car and made the change to Weseloh Carlsbad 1.5 years ago when I moved here. Weseloh Chevrolet service is the worst service department I have ever encountered. I have had 1.5 years of mishaps, partial fixes, bad communication and follow-​up and low quality service and craftsmanship. I like to use Chevrolet because they keep record of recalls or warranty issues from GM but I will now be servicing my car somewhere else. I don’t feel that this service location is honest or trustworthy, their pricing is completely out of line and multiple misdiagnoses sealed the deal. I would recommend looking somewhere else local to service your car. I should have made this decision a year ago.

This is my 4^th trip to your auto body repair shop. Frank Metroyanis has handled all 4 of my repairs. He is professional, courteous, knowledgeable and gets the job done. I have been completely satisfied with all 4 jobs. No complaints! Thank you Frank and Weseloh Chevrolet. You have earned a customer for life.
Best Regards,
Dana Pruitt

Scheduled an oil change appointment online. (AND, received a confirmation email from Weseloh Chevrolet). I went to my appointment the next day and they said I didn’t have an appointment and have to wait for more than 2 hours. Damn waste of a drive.
I called and the service manager was not around. I left my number and asked them to call me back. I DID NOT get a call back.

Mike Smith is the reason I bring my Tahoe to Weseloh! He keeps me informed as to how things are going with my vehicle and I feel he is guiding me to service my vehicle as if it were his own.
Additionally, after many years of suggesting that the dealership be upgraded, I am pleased to see that it is happening. This will make me more comfortable in recommending friends to purchase there. In the hours it takes to find and buy an automobile, people want to feel comfortable in the environment. I am excited to see the results.

UNETHICAL THIEVES.
I will be as concise as possible and only cover the highlights of how this company wrongs and attempts to fraud Chevrolet customers.
I have a certified used Silverado LTZ four-​wheel drive. I purchased a direct from Chevy bumper-​to-​bumper warranty (around $ 3400).
When I got a flat-​tire and my spare would not come out — and the tow-​trunk company couldn’t get it out — the tire shop put it on the lift and found out the spare is frozen on — apparently this is a common problem with chevy trucks.
I took the truck to these liars for repair. They charged me a $ 90 diagnostic fee (I don’t even know if this is allowed per my chevy warranty). The result of my diagnostics were two-​fold:
One — the repair would not be covered by warranty (I was told I must have taken the truck in the snow or near the ocean where it could have rusted) This is straight up BS — I understand a warranty doesn’t cover routine maintenance — a defective spare-​tire mechanism is not normal maintenance. And chevy does sell vehicles near oceans.
Two — they told me I needed all four breaks and an alignment. This is where it starts to get fraudulent — less than 300 miles prior I had four new tires installed and an ALIGNMENT.
I explained this to the snake-​oil salesman at the counter — and said I was upset that they were recommending work that I knew the vehicle did not need. He politely explained that they «recommend» the alignment every time they see new tires that they didn’t install — that didn’t actually test/​verify that it needed an alignment. I said, «that’s great — but why would I pay you a $ 90 «DIAGNOSTIC FEE» for you to recommend repairs that I know my vehicle doesn’t need… would it be more appropriately labeled a «reccomendation fee»… they didn’t have a good answer but I do — it’s called fraud and it’s illegal

Mike Smith professional and informative approach to the whole service is the best. He has been my service representative for a long time and is the reason I have my service done at Weseloh Chevrolet.

My husbands Chevy 2500 HD diesel had a bad sensor on the def system. He was stranded two hours away from home and Weseloh got him back on the road. The service writer Nick was honest, easy to work with, and knowledgeable. The diesel service tech Carlos diagnosed and fixed the problem in a timely manner. My husband was thankful for the service and would recommend Weseloh Chevrolet.

Absolutely wonderful experience! Apparently we must have missed a Chevy recall on the Equinox, so as soon as I called in to schedule with the complaint of «pinging» and rattling noises upon acceleration, I was given an appointment to bring it in for repairs.
Not only were the repairs done in a timely manner, but I was really happy about the friendly customer service I received from Jaime in service, and all the others I dealt with during this time.
Great service, which I will definitely remember for the next time I need to have my vehicle serviced AND when my husband and I decide to trade in for a new vehicle. Thank you!

Just left Wesloh Chevrolet service department. Greatest experience ever at a car dealership thank to Delores. She is bright, interactive, knowledgeable and funny. She represents TRUE customer service. Pleasure dealing with her.

If this place had a negative ratings, I would give it 5 minus stars.
I took my 2007 Tahoe 02÷05÷14 because it was making grinding noises as if it was the transmission (Mind you, they put a new transmission 30,000 miles ago), and it shouldn’t be braking down already. You would think they would check the transmission first being that in their computer system they can see that they replaced it back in 2011. But they didn’t. Before leaving my Tahoe there, the technician (Jaime) told me they would do a 100-​point inspection and that it would be $ 110. Of course, I agreed.
Later that evening the technician called me to inform me that it was the differential and that it would be $ 400 but no more than $ 500. I repeated what he said and made sure that would be the cost and he reassured me. The following day, he called me to inform me that the cost would not be $ 400 but that it would be $ 2000. At this point I was quite upset so I decided to go to the dealer and get my Tahoe towed somewhere else.
Once I arrive, they tell me that it cannot be towed because they took it apart, and that it would take another day to put it back together, and that they would charge me the $ 500 because they took it apart. I was so upset that they were inconveniencing me in addition leaving me with no other option but to have to leave it there. I finally calmed down and agreed for them to fix my Tahoe.
On 02÷07÷14, I finally was able to get my Tahoe back. I drove it home and parked it since it is not my main vehicle of transportation. On 02÷08÷14, we decided to use it, and we were not even able to drive it down the driveway because it was having the same problems as it had when I first took it to the dealership.
I then decided to take it somewhere credible and they did a diagnostic to later find it was indeed the transmission.
Weseloh Chevrolet’s technicians have no clue of what they are doing or they think we are idiots by charging us an enormous amount of money and not even take care of the problem. I will never buy a Chevrolet nor go to this service department ever again.