Lush Cosmetics

I think this store gets tons of traffic, and the place was crowded. I did not buy anything because I’m personally not into this stuff, but it’s just fun to go into. The staff look genuinely happy to be there and therefore happy to help. There’s a lot of staff and the line to check out is not too long of a wait. everyone i went in with bought an item.

UGH I love lush! The workers are so helpful and so enthusiastic about the products. Each of them have their own favorites and it makes shopping there so much fun! When i visited last week I got 3 bath bombs ! I was really into the seasonal one they have now. I forget the name of it but it is greenish/​purple color.
I have also used their shampoo bar which totally cleansed my hair! And all of their lotions are suuuuuper good and smell really yummy!
I can not wait to come back and get their beard and face wash for my Fiancé! :)

I went here a week ago, it was my first time ever at a Lush store and I was in heaven! I’ve heard that Lush employees are told to be aggressive, but I was pleasantly surprised that they weren’t. They were very friendly and I had a good experience. Had to resist getting more bath bombs! Big Blue is my favorite smelling one. Will definitely be coming back next time I’m in town.

I LOVE my lush products.
I HATE the employees aggressiveness. I walk in and I know what I want and sometimes want to shop around but I’m being bombarded with questions and bs. I was close to saying PLEASE leave me alone I’m shopping! I won’t be returning. I will shop online.

Wonderful service from this lush location! All of the employees were very friendly, the store has an interesting layout, it’s kind of small but it was no big deal, it was not too crowded while I was in there. I am very impressed with the experience I had here. The girl who helped me was so sweet and full of energy, (which seems hard to come by from retail employees nowadays) and the other employee I spoke to was very friendly as well. I’ve been to several lush locations, the pros of this one compared to others: friendly & helpful staff, full inventory. Cons: odd shaped store, somewhat small and cramped. But I will still give it 5 stars.

I love the location of this store. But when I walked in I was not greeted by any sales associate, I was not asked if I needed help. I love lush products and I have always used them and love what they stand for but this store lacks customer service. It was quite and there were more sales associates then customers. I didn’t get asked if I needed anything until they saw the amount of products that were already in my basket and wanted the sales. It’s a shame.

5 Stars for the products; 2 Stars for the sales people’s aggressive tactics. Can the store please let the employees be helpful without pressuring them to be aggressive? It’s a joke with friends if we have to go to pick up something that we have to armor ourselves and practice saying «NO!». I can’t imagine that it feels good to the sales people either, which by way could explain the high turnover.
Corporate needs to change their tactics and let the awesome products (Angels on Bare Skin, I’m looking at you) sell themselves.

Went to this Lush last night and the ladies were so sweet and helpful.
It was my boyfriend and I’s first time at any Lush cosmetics and they really knew their products and were able to recommend us some face washes, as well as the best bath bombs! I got the «Magnaminty» face mask, the avobar and space girl bath bombs, and the rose jam bubbleroon. My boyfriend got the «Dirty» shaving cream, and a free sample of «Kalamazoo» face wash
This place is pretty expensive for skin care items but I’m really excited to use them and they seem to work well I used the face mask last night and my skin feels amazing!!!

5 star products x 5 star experience
i was so lucky to have stumbled in and met Dany (pronounced Danny i think) last weekend. she was soooo excited about showing me all the products that suited my needs and wanted to pamper me and show me all the benefits of each product. she showed a lot of excitement and passion towards the products which in turn excited me as well. i purchased, the buffy, two massage body bars, face massage bar, ocean body scrub, dreamcream, dream cream scrub, dry shampoo, hair moisturizer, two kinds of face sprays, the clay face cleanser, and a few other things.
every product has done exactly as she promised me. i came home and went online to purchase even more product Dany mentioned. everyday i feel like i have experienced a «lush» spa experience. i feel clean, soft, and the scents are divine.
thank you so much Lush Carmel, CA. your service and product is top notch!

I have been in the Carmel store 5 or 6 times and the Berkeley store once. The salespeople are extremely helpful and give me as much or as little attention as I want. You really do need help, most of the products are unlike any other you have used (ever used shampoo in bar form?). You can get a sample of almost anything, take it home and try it, or one the staff will help you sample it right in the store. Next time you are in, get them to demonstrate ‘Ocean’, a sea salt rub. Heaven. The first time I went the prices seemed high, and I’m on a budget, but I realized after my first few purchases that a little goes a LONG way, and it’s well worth it. Most of the bath bombs are 2 or 3 uses, and of the 2 shampoos I’ve tried, I need about 2 teaspoons per use. This last Thursday I went in (after cruising the website) with a list of things I wanted to try, and took samples of anything I was unsure of. I wish I had gotten the name of the gal that helped me, she was awesome, and her coworker kept my kids occupied so I could shop in peace! I love you LUSH Carmel!
Also: they do not test on animals! Thank you LUSH!

We spend our honeymoon in Carmel by the Sea and enjoyed strolling the charming streets of Carmel Village! On Ocean Ave, we just happen to run into this fabulous handmade, gluten free and vegan cosmetics store LUSH! What an amazing experience we had, the smells are intoxicating and alluring. We had a wonderful experience and Caitlin and Jullian are extremely friendly, knowledgable and passionate about the products! A must see store… Lush! We loved the «sex bomb» jacuzzi bath by the way! Success! :-)

Fresh, organic, handmade products made with ingredients not tested on animals… LOVE IT!
As you walk down Ocean Ave the smell just draws you in. The workers are friendly, knowledge, enthusiastic, and willing to test products on you that you would like to try. I like trying out the sea salt exfoliating scrub since it feels like they’re giving you a mini hand massage.
If you have extra sensitive skin like me, these products are a must try. It is on the pricey side but definitely worth it!

I really love Lush’s bath bombs and the sales lady named Jillian. She was sweet, knew the product line well, and was very genuine. Unfortunately today i was there and had a bad experience with a VERY PUSHY sales person. She is the one who has short cut brunette hair. From the moment i waked in the door she never left me alone. She was pushing every product. It would have been nice to have at least 5 minutes to shop by myself and explore. But literally, she never left my side and never stopped pushing the products. If it weren’t for the excellent service i had previously from Jillian, and the great product line, i would have walked out the door. Someone needs to talk to this gal and tell her to Tone it Down!

How many times do you have to tell someone «I am just looking, thank you»? I realize you have a quota, but many customers shop BETTER when left alone. It got to the point where I didn’t even touch a product I was interested in because I knew I would here someone yell from across the store, «THAT one’s great!!!» or «You should buy the BIGGER size. It’s a better deal!!!» I got so frustrated that I didn’t buy a thing. Sales girls have a snobby attitude. I refuse to put up with it.
I have better luck over at L’Occitane at Carmel Plaza. Their products are just as organic and high quality.

I really love Lush’s fresh handmade products. And since I’m a huge animal lover, I love that they fight against animal testing. Just stroking my sweet bunnies and playing with my puppy makes me sad thinking there are companies that are using these beautiful, gentle animals for testing and resort them to a life of needles, pain, and living in a cage.
Lush’s products stand for themselves. I love their bath bombs for the rare times I take a relaxing bath. The relaxing scent and the fizz in the bath water totally relaxes me. I have really sensitive skin and so far their products have been great for me.
Last time we were at Lush, my sweetie got me a shower smoothie called Dreamwash because I have mild eczema on my legs and the skin gets really dry and rough during the winter months. Using this shower cream on my skin totally made my skin silky smooth and hydrated and I couldn’t be happier. Check out their soaps and fresh skin masks too! I can’t wait to go back and try something new soon!

I went into the Carmel Lush in search for shampoo bars, and as soon as I walked in, a salesperson directed me where I needed to go and gave me a little background on each of the shampoo bars.
Every employee was very information and very willing to help me with anything I wanted to try or learn about.
Great experience!

Fiancé travels 98% of the year so during the holidays we like to enjoy ourselves, I typically plan a Californian outing for his to see more of the state when he’s home. This excursion took us to Monterey to visit my childhood favourite; The Monterey Bay Aquarium. I was overjoyed that fiancé had a good time and likened it to his favourite aquarium in Okinawa. Waking up to some holiday shopping we hit the shops in Carmel. We stopped at a few spots before I spotted the 90s reminiscent sign, with its bold coloring– «Lush.»
The shop was empty, sales girls were their usual pushy selves and the décor was on point. Fiancé was pleased when we were in and out within 15 minutes even with the talkative sales girls. Know what you want and plan to be as assertive as they are.
Next stop, Lush in Waikiki!

This place had a lot of products and you can test then all which is neat. They also offer their soaps «deli style» which means you can have them cut off as much as you want off the block and you pay for it by weight. The bummer for me was the pushy sales ladies. The store is not very big, and in the 10 minutes I was in there all 4 of the sales people approached me and asked me if I had ever been to lush before and started a little sales pitch about why it’s so great, etc. It was kind of a lot fore to take in and I was a little uncomfortable. I would probably only go back if I were getting something specific so I could get in and get out.

Lush Cosmetics in general makes great handmade cosmetics and soaps with whimsical names and this isn’t a review of their product but of this location. The store in Carmel is a wonderful store to walk into. It’s not just because of their products but because of the staff that works there. I stop in every time I’m in Carmel and every time I have been warmly received and I don’t always buy something either. I have my basset with me too and they gush over her. They even put out a water bowl for her.
Kudos to Lush for such great customer service and friendly staff!

The soap looks so tasty! …nom…nom
The old-​school threat of getting your mouth washed out with soap by mama for *!#&%*@ may not be as effective, if Lush’s soap was involved!
I was walking by this store in beautiful Carmel-​by-​the-​Sea and saw for a split-​second what I thought was the most delicious looking frosted cakes at the front of their store, and so I stepped inside and realized it wasn’t dessert at all but it was large handmade soap. Whoever designed the black signs with white handwritten-​style writing did an excellent job, as the signage throughout the store is very appealing and just begs you to open your purse or wallet and shell out the dough. I wasn’t in the buying mode at the time, but I would like to go back and buy a few of their smaller soaps and give them a try one of these days. I am not sure about their products since I have never tried them but they have great presentation!