Elliott Frame Design

Todd and team are great. Beyond amazing work and communicators. I am not sure what is with other reviews. Completely opposite experience and Todd and team have framed many many pieces of art. Todd has come to our home and his eye for placement and frame suggestions are spot on. Easy parking. Fair prices for the quality of his work.

My go-​to-​place for framing, as Todd Elliott has incredible taste regarding framing options to accentuate your piece and your home space. — Kathy

NO COMMUNICATION and INCONSIDERATE OF OTHERS TIME!
Todd made two different appointments to pick up a painting and never showed either time. When I called the shop the first time after waiting more than an hour, I was told he was at the bank and she didn’t know when he would be back. We made a second appointment. Again, he didn’t show. When I called the shop I was told he had to go up to San Francisco. Seriously, is it that hard to call your customer and tell them you can’t make it!?? My husband is in business for himself as well so he lost billable hours waiting for Todd. We never got a call from him to apologize. Some woman from the shop called to reschedule and I told her we would not waste our time with him again. He was so inconsiderate of our time when a simple phone call would have been appreciated. Really a shame. I see from a review from 2012, Wendy had a bad communication experience too. I would have thought by now, he would have figured this one out.

DO NOT GO HERE!
Wow! This place is the worst at communicating! I found this place through Groupon– otherwise, I would have gone somewhere else as this place looks very high-​end and I would think I cannot afford it.
It was pricey even with the discount, but that was really not my problem– my problem is that they are incredible slow and they never communicate with you, unless you call them and even then don’t expect a call back from your first voicemail. I waited about a month to get a quote to frame three posters and then I waited over a month for the work to be completed. I wouldn’t have known that it was done if I didn’t call them.
The work on two of them was acceptable– one of them I was very satisfied, but the largest one– was a sure disappointment! It was a 1996 Pebble Beach Concourse poster. After framing you can see wrinkles in the paper, they didn’t work to flatten it and there is no mat on it, just a frame– I could have certainly done better at Micheal’s! Due to the wait and poor communication I didn’t want to leave it with them to fix. Surely, it would have taken another month to get it back. I paid and left– I hope that this post will save someone else from this experience.
I always check for reviews and there were none, so at least now you have some warning!