Indy Auto Spa

My kids gave my wife a Indy Auto Spa detail certificate for Mother’s Day. We had a horrible experience. First we couldn’t find their Carmel location. It is in a parking garage behind an office building. Secondly, no one was there (and we did make an appointment). After several attempts to call someone finally answered and said to just leave the car and put the keys in a drop box. We had no chance to explain to anyone areas on the car we wanted addressed.
When we picked up the car their was no one there. I think they did a slightly better job than what I would have gotten if we had run it through the car wash at the gas station. We have called twice to discuss our disappointment and have not received a call back.
I would not recommend this business to anyone.

Bought $ 24 groupon for a standard wash and wax. Car looks great, they even got a few scuffs out that I wasn’t expecting. Very happy with how it came out especially for the price.

I bought two Groupons for detailing. I tried to schedule an appointment. They never answer their phone. They have a voice mail box for groupon customers to leave information pertaining to their deal, their phone number and groupon expiration date. They say they are backed up and will call when appointments are available. A month went by. I tried to call multiple times. No answer. I left another message that if I don’t hear from them, I’d go to groupon to get a refund. Another week went by. I put in a trouble ticket to groupon. Groupon couldn’t even get them to call them. Groupon issued a refund today. Businesses like this should and deserve to fail. Here’s hoping! I’d give them zero stars if I could. They don’t know how to run a business and don’t deserve yours. You’ve been warned.

Do not… I repeat… DO NOT do any business with these clowns. I made the mistake of buying their premium detail groupon. After two weekends of wasted time, driving, and frustration, my car still has not been detailed, and my key is missing.
First of all, they’re not open on weekends. How can a business in a service industry not be open on weekends? I have a friggin job, and I need my car. Anyway… I decided to leave my car with them for a week when i was on vacation. They first said they were all booked up for the entire month of June, but after talking more they said they could fit my car in since I would be leaving it all week. They did not tell me that their address had changed (or that the sign in front is a different name). Their damn website has the wrong address! and they didn’t tell me! So I decided to take my car up to the Carmel location (I was dropping my car after hours). Their website doesn’t mention that the address for the Carmel location is misleading and they’re located in the parking garage opposite the building. So I finally found them and left my car.
They called me on Monday and confirmed receipt of my car and said they would have it done by Saturday when I would be picking it up. My car would be at the 96^th street location with the key inside and car locked. I arrived there saturday evening… and my car was not there. So I again had to go up to the Carmel location, and there was my car. Filthy dirty. It had not been touched. And my key was not inside.
I will be calling them for a full refund, plus reimbursement for my time and gas, and I’ll also complain to Groupon. Avoid this business at all costs.

Last year about this time, I purchased a pair of Groupons for premium details. I gave one to my husband for his new van for Christmas and thought I’d get good use of the other one for my Mustang. This summer, we took his van in to the Hamilton Crossing location, where we left it for the day. The staff was very friendly and called us close to 4:30 to let us know we could pick it up.
Unfortunately, in their zealousness to do a great job on the interior, they had removed the mats that were under the vans of the seat (not really designed to be removed) and then couldn’t figure out how to put them back in. My husband had to spend about an hour removing the seats, repositioning the mats and then re-​installing the seats once we got home. Outside looked great, but a day later it rained, and we noticed the raindrops didn’t «bead up» on the roof of the van, like they did the hood of the van. My husband called and was told that waxing the roof wasn’t included in the premium detail of a mini-van…hmmmmm. Wish we’d known that ahead of time.
So, we felt we were a little more prepared for what to expect with my car. I took it in to their 96^th Street location yesterday and when I picked up, it looked pretty good. Drove home and parked it in my garage before it got hit with any rain. This morning, I had to drive my daughter to school in the dark and that’s when I realized no one had touched my front or rear windshield! The rings from my radar detector’s suction cups were very visible on the front windshield and my daughter’s fingerprints were still all over the rear windshield. As I had oncoming traffic with their headlights coming at me, I realized my front windshield was actually worse than when I had dropped it off because it was covered with a haze of whatever they had sprayed on my dash to clean it. The side view mirrors were coated in soapy residue, so I can only assume this company has yet to discover a very valuable product — -Windex!
For a «premium detail» I expected a premium job. While I realize I was a Groupon customer, I had hoped I would see value in their full retail price, as I love my car and I love to have it looking good, but I don’t really have the time to do it myself… and could have been a repeat premium customer. Given the two experiences we had, I wouldn’t pay another $ 100 for this service, let alone their full retail price.

I also purchased a Groupon took my car in and received a poor detail. I have contacted Indy Auto Spa and have benn contacted. They said they would rectify the situation.
I will report back when they redo the service.

I picked up a Groupon for a $ 300 car detail at the price of $ 100. I called to setup an appointment, they were considerate on the phone, and booked me at their earliest appointment which was a month out. The day before my appointment, I received a reminder email with a different appointment time then what we setup. I called and questioned the different time and I was told to it was an issue with their appointment making software.
The detail took 8 hours (9am-​5pm) and was very poor. I could have done a better job in 3 hours on my own. The details were completely over looked. For example, there was substantial tree sap still on the front window, drops of road tar that were not scrapped off, the interior pockets were not vacuumed, and the dashboard was dusty from whatever rags they used to wipe it.
I do not recommend Indy Auto Spa to anyone who takes care of their vehicle and is looking for someone to work on the details.
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Update: After posting my review, Indy Auto Spa contacted me willing to work through the problems I addressed above. Unfortunately, I live and work a distance away from their two locations so didn’t take them up on their offer. I give them credit for reaching out and seeing how they can fix the problem. So, I’m changing my rating to A-​OK (3 out of 5). I just recommend guests to make the time to do a walk around the car before leaving.

Bad service all the way around. They do not return phone calls or live up to the service. I would not recommend them. Late on delivery of my vehicle and when I did receive it back, it was less than perfect. All of their staff are eager to leave for the day and not willing to take pride in their work. You can get better and professional service at Mike’s car wash for a fraction of the price. Kyle, thanks for calling me back!