Kelly-Moore Paint Store

I ordered 10 gallons of paint in two 5 gallon containers. When I picked up the paint it was in 10 one gallon cans. The clerk said they were out of 5 gallon size. They did not offer to mix the paint in 5 gallon cans. They did not offer an empty 5 gallon can or stirring sticks.
I will not buy paint here again. Good paint, bad service.

Not only is the paint very high quality at Kelly-​Moore, but Brian Gardener – who is the expert on matching paint to your existing color– is brilliant! We had a very tricky match that had to be made. And I was only able to bring him in a tiny piece – maybe ¼ inch square of the paint color off the wall in the closet. As well as another paint color match from the exterior stucco. Both tiny pieces and both he was able to match so perfectly that now we do not have to repaint our house! Brian also got me a preferred customer card so that I could save money on the purchases. Very helpful, very skilled and very pleasant to work with. I’m very impressed!

I just experienced a wonderful customer service from Paul! Not sure what all the other bad reviews are about. And every customer that came in after me was promptly helped by staff as well. I encourage anyone to give the store a try I was truly impressed and would come back again

Im doing a remodel and decided to spend a little more money this time and not use that cheap ass paint from home depot. I have bought paint from this kelly-​moore store several times in the past since its the closest to my house. Ive always had a good experience here, but this time adam helped me out and he was very helpful. Not only did he have to deal with me and my wife trying to decided what colors we were going with, but we also had a million questions to ask him regarding the different paint sheens, where we should use what and what his recommendation was for paint brushes and rollers. Then after making all the decisions and purchasing three 5 gal buckets and 4 gallons of paint he rolled it all out to the car for us and loaded it. He made the paint buying experience very easy for us. Thanks again!

i have been going to this store for years they have by far the best staff the over and above what i would expected from a paint store if you ever need a color matched there 2^nd to none
thanks for making my job easy kelly moore for carmichael
PRO-​TEC PAINTING

I use a lot of Kelly-​Moore Paint, but i am NEVER buying it from this store again. These guys are very slow, unprofessional, rude and unwilling to resolve a problem that they have caused.
I never have those issues at any other KM locations

I just began going to the store here in Carmichael and my experience was great. I spoke with Adam and the outside sales rep and both were friendly and helpful. Kudos for the store because obviously they now understand the value of good customer service.

Paint is great!!! Customer service not so good…

My contractor uses Kelly-​Moore paint, and the paint is very good — no argument there. However, I have one can that is not opened — one gallon of Swiss Coffee (fancy word for white) Exterior paint.
I purchased it on June 4 2014 @ 12.30 in the afternoon. I attempted to return the unopened can of paint on the same day at 5.15 PM.
I spoke to Dale and he refused to refund 38.99 — he fell on his sword over the return policy.
I buy paint all the time and always buy from Home Depot, and I should have stuck to my guns, but I tried KM for the first time because my contractor insisted on it! I will NEVER buy from them again, not because of poor quality of paint (I would give their paint 5 stars) but their customer service coming and going is poor and if I could give them a big fat 0 I would.
When I stopped in this afternoon they acted put upon because I was only buying 1 gallon of paint. I felt like saying «excuse me I have already spent close to a thousand dollars on paint» but I didn’t.
I just grabbed the can and left — shame on me as I should have asked about the return policy. But I was in a hurry to get back to the job.
Anyway, Dale you are a poor excuse of a store employee, and rude to boot!
I Will not ever shop at the Carmichael KM again nor will I ever use their products

Sure am glad that the boneheads encountered by earlier reviewers no longer seem to be a problem at this branch. At least when I started going in a couple of months ago, I’ve had nothing but courteous, competent and helpful sales help. Today Brian Gardner (a tinting specialist) went beyond the call of duty in helping me get an order just before closing time. They behave like they want my repeat business, and I will be a continuing customer.

I looked for paint for my house and had the BEST experience in this store… the help was great! I had Chris & Dale both working with me on my project… back and forth I went to paint samples on my house. in the end the SERVICE was the BEST Ive had doing this project and Im EXTREMELY happy with the customer service and the paint they BOTH helped me pick out! 5 STARS FOR THIS STORE!!!

Walking in I was made to feel invisible. There were at least five workers on the floor and only one of them with a customer for part of the time I was there. None of the sales reps acknowledged me or offered assistance. Appareantly unless you are a male contractor, you don’t exist. Needless to say, since I never received any help, I didn’t order any paint. Go to Sherman Williams on Madison Ave. instead.

So Okay,
My husband and I just bought our first home. We, of course need to paint. My father has an account with Kelly-​Moore so we get a discount, sweet! Plus it is going to be easy to order over the phone and then go pick it up, right?
WRONG!
I call the Kelly-​Moore shop in Carmichael and I talk to a BRICKHEAD who shall remain nameless because he is truly a hatable man.
I just want to order 14 gallons of paint on the phone and pick them up in a couple of hours. I am paying cash so how much easier could it be…
This idiot on the phone refuses to take the order unless I go there. So I offer to come in and order and pay and come back later. Nope! I must stay in the store because a customer would take priority over my order. WTF. What the F am I if I have placed and paid for an order if not a customer? Then I say okay so about how much will it be and this total and complete douchebag tells me that he cannot tell me how much a gallon of paint costs because he does not have all the costs memorized.
I felt as though I was on that show where they wait for you to blow up and totally lose it when some customer service person is totally, unacceptably rude. Then if you don’t blow up after like 10 minutes they give you a hundred bucks.
Well I would have lost anyway, NOT for losing my cool, but the language oh the language. My grandfather said I always had alotta crust.
Anyway. I called the Roseville location. Thanks for pointing me in the right direction, JACKASS in Carmichael!