CareNow

With the understanding that this is not a private doctors office, I expected to have to wait, and I did. But while I was waiting, there was a non-​English speaking person also waiting, who had obvious trauma to his thumb (work injury). This man was having difficulty with his paperwork and asked ME for assistance. I then asked the front desk if they had a Spanish speaking person on staff, or if they could provide a telephone interpreter to help this man fill out his paperwork to which they stated they had neither. They couldn’t care less about assisting this man with his paperwork. I helped as much as I could (as I am not bilingual either), but I was disappointed at the lack of courtesy from the staff. I’m pretty sure CARENOW has some type of language line designated for their non-​English speaking patients. Perhaps they should inform their own staff of proper protocol.

Called ahead and asked if they could run a test for me and get the result to me while I was there. They said yes. Then they sent the lab techs home knowing I was waiting. Waste of my time, money, and energy.

I was treated exceptionally well at this clinic by the receptionist, the nurses, the x-​ray technician, and Dr. Hoang Ho. They were all very courteous and efficient. CareNow offers online check-​in, where you don’t have to sit at their location, you can stay home and they call you when they are available to see you. I highly recommend this option to avoid sitting in their waiting area when you could be doing something productive at home

I did the online check in to save time because I went during the work day. Firstly, they told me I would have to pay everything in full. I gave them my insurance info but they did not call the number to double check. The doctor asked me if I thought I had strep? I don’t know, I’m not a doctor. The doctor told me he would prescribe me steroid pills instead of the shot that works faster because I was having to pay my bill in full today and the pills are cheaper. After my HR Director had to show up at the location they finally told me my bill was no longer $ 268… it was the $ 75 urgent co pay. So frustrating when you are sick.

Had a Great first experience. Timely, professional and courteous. Web check in was awesome, calls to let me know when to come in were prompt. Was in and out in about 45 min. This was my first time to use this type of service, I was very pleased and would recommend it for those times when your normal doctor is not open.

Very impressed with ease of internet registration. Care from Rodney Schultz, P.A. was spot on!
Very pleased with service at Care Now Carrollton!

I love this place. Seeing that I just left a bad review on the Beltline location. They saved my feelings about CareNow. They are caring, and everything was fast and professional. The facility is clean, and the smiles and politeness is what sick folks need. You have to care about people to work in the industry and it KILLS me to meet rude ass folks in the medical and customer service industry. I’ll give them a 20 all day and I’m feeling so much better from my Wednesday visit. Rock on.

Do NOT go to this facility. Have you read the reviews? I wish I did …
Just plain awful customer service. The front ladies need to learn how to smile, be polite, and do their job.
They don’t know how to run insurance reports, forcing me to call and do the heavy lifting for them.
Threw my clipboard and id at me, while asking «are you the one who kept calling and complaining earlier?»
PA was helpful, but it’s been over an hour since he’s written my prescription and I still haven’t been checked out.

I went earlier this month for my flu shot I had to wait a hour and a half for a flu shot! I was ridiculous and they were not even that busy.

Nothing to write about

It was around 8pm on a Saturday and my son had painful rash on his arm. He was in so much pain, but his pediatrician office was closed.
Next best thing was our local Care Now. I got him through the web checkin. They called right away to let me know the expectant wait time and called again to let me know when to start heading out. He was treated 15 minutes after we arrive. The front desk and doctor who looked at him was very polite and professional. Better than most private doctors I run into in the past.

Some freaking hippie parents decided they were too good to vaccinate their children. That kid grew up, traveled to another country and contracted MUMPS! Then that adult kid went to school in America and gave it to everybody in class!!! That prompt the school to send a notice for everybody to get vaccinated and provide paperwork for the MMR vaccine before heading back to class. We can’t go back to school if we don’t provide paperwork. This is my last semester of grad school. I’m not letting MUMPS stop me from getting my MBA. I know I got this shot as a kid but I don’t have the paperwork anymore so I have to go get vaccination again! Thanks a lot. I wish I knew who it was because this ought to be a lawsuit for putting my life in danger.
I called carenow and they told me to come in for vaccination, no web check in needed. They were going to squeeze me between patients. Waited for an hour and they called 8 patients back to back without squeezing me in. After an hour of waiting I asked what part of «squeeze you in between patients» did they actually mean because I watched 8 different opportunity for them to «squeeze me in between patients» and they didn’t. They told me to wait 15 more mins. I waited 15 more mins and watched them call 4 more patients. I got up said «EFF THIS» chunked up the deuce and left!!! lie too much! Another issue is, they don’t also file insurance for vaccination. Ugh all this because somebody was being selfish. They need to regulate that. You can’t live around other people if you are not vaccinated. And no, these vaccinations are not giving your kids autism. It’s your DNA! Freaking ridiculous!!!

Better than expected
Doctor and PA are really nice and caring
Web checkin is good
Clean facility

I usually have a great experience here, but the last two times (within two weeks) I have felt very frustrated. I saw the P.A. when I had facial swelling, and he didn’t know what to do and just assumed I touched some chemicals then touched my face, even though I said I hadn’t. I did some further investigating after I left and it turned out I had all the symptoms of sun poisoning. I had definitely mentioned to him how severely I was burned and he basically ignored me. I saw him again in my most recent visit and he acted like he had never seen me before, even though I had just seen him a couple weeks prior. He tells me he thinks I have the flu (in July, mind you) and does two tests at $ 40 each. They come back negative and he STILL prescribed Tamiflu, but also a z-​pack just in case it’s an upper respiratory infection. He told me it was «up to me» as to whether I take the antibiotics. I naively follow his advice and spend $ 135 on Tamiflu after spending $ 240 on my office visit. So now not only am I broke, I am still quite sick and miserable. If you go here I would recommend seeing someone other than the P.A.

The ABSOLUTE worst urgent care I’ve been to. If you need questions addressed, expect a LONG WAIT. Want to see a doctor, expect a LONG WAIT. Have an emergency, expect a LONG WAIT. Try calling and speaking to a nurse… Atleast twenty minutes and still nothing. They offer you a call back, don’t bother leaving a voice message. This is the absolute WORST urgent care experience I’ve had. There are SO MANY UC options in the area. Please save your TIME and go be seen elsewhere. There’s no urgency at this clinic.

I wish I could give this place 0 stars but their customer service is beyond horrible. They charged my card twice and voided one of the transaction. I’ve been battling them to get my money back because I have a WEDDING to pay for. They said it would take 2 – 4 weeks to go back into my account.
All they are doing is pointing fingers at everyone. I should be pointing the finger to your front desk. In a field like this you have to be accurate and double check your work. Apparently they don’t double check how many times they swiped my card or their system is awful that they can determine a zero balance transaction.
In reality they’re just there to swipe your money and play the blaming game.

even if you sign in online you still have to wait at carenow. the doctors here are nice and they know what to diagnose you with. i would recommend only get the medicine you need and not the optional medicine.

I have been treated at this location more than several times. They are always friendly, helpful and efficient. I don’t agree with the negative reviews on here. I always get a follow up call within 24 hrs of my visit and if they don’t reach me, they will continue to call until they make contact with me. I highly recommend CareNow for immediate health care.

I had a surprisingly good experience here! I checked in online and they called me immediately to confirm my check-​in. Then they called about an hour later (shorter wait time than originally said) to say they were ready for me. I had to wait about 6 min after arriving then another 10 min in the room before the doctor came in, but Dr. Ruiz was amazing. Extremely personable and kind. Didn’t seem to just want to rush me out of there. I’ll come back on a weekend if needed!

Not sure why there are so many bad reviews, I’ve been to this Care Now quite a few times and I’ve never been unhappy with them (and I’m CRANKY when I’m sick so they must be doing something right).
I always do a web check in first thing in the morning before they open and they always call me just before they open and have me head over. I’ve never had to wait more than like a half hour or so to be called back. I have had to wait a bit for the doctor on occasion (not super long, but when you’re in that room alone on the uncomfortable exam table it feels like forever sometimes), but that happens no matter what doctor’s office you go to — if the person in front of you takes forever then you’ll be waiting, not a lot they can do about that. The docs and nurses are always super nice and get me whatever it is I need to get back to feeling like a normal person ASAP.
I love that they call the next day to see how I’m doing/​feeling — my regular doctor never does that and I think it’s a nice touch.