Midas

I’ve come here so Midas can service oil changes and headlight change outs.
I get pretty good service here, but probably wouldn’t want them doing major car repairs.
Suggestion: Call ahead to make an appointment. They may be too busy to accept walk-​ins at certain times.

This is the most horrible car repair place I have ever encountered we moved from Las Vegas to Texas before we left Las Vegas we had an oil change and tires rotated. Thy put the air intake module on completely backwards along with wrong plugs which popped the other sensor. on our way to Texas we were stranded in Santa Rosa because they also put into different coolant which made the entire system turn to Jell and ruind the thermostat Midas did not do anything to compensate for their incompetent workers not even so much has a call back it has been 5 months later and still not a peep. We were told two bring the vehicle into another — they said there was another problem which had absolutely nothing to do with what they did with that was a lie because I have never had a problem with my vehicle because I maintain my vehicle that was another $ 500. I have never been so disgusted in a corporation in my life. This was the most horrible experience I have ever had one of the workers also called my mother a liar because he was wrong and he was called out by a 65 year old woman that has been working with Cadillac for 20 years. Nothing was done to compensate any of the $ 3,500 spent on repair work from what their employees caused. I am amazed of this situation and the professionalism that Midas does not have. I also find it quite funny that a lawyer called me looking for brant because other customers had similar experiences… Please please please stay away from Midas this is the worst car repair establishment that I have ever came across. I’m sure that I left out a few mishaps that they caused but I feel the need to inform the public of the crooks that run Midas… thy say all thy r r mediators when u call the corporate number but let’s be honest thy r completely on midas’s side because they say that they will call you back and they never do here we are five months later like I said and not so much as a phone call or anything

I’m only giving 3 stars because Jon who actually worked on my car was wonderful. The wait time, absurd. I give my wait time a 1 star.
I called earlier in the morning to make a 12:30 appointment. He said no prob it should be 45min-​1hr.
I arrived 20 min EARLY to my appointment. So I walked around the corner to get a pedicure while I waited.
When I returned I walked up next to Jon and then realized he was working on my car once I sat in the waiting room. This was about 40 min after I initially dropped off my car. And he starts working on my car that’s just chillin up in the air! To his defense he was awesome. He actually brought me out to show me what else was wrong on my car instead of just telling me, he explained it so I could easily understand.
However I’m STILL sitting here. NOBODY else is here and when I dropped off my car there was ONE person getting their car worked on. Worst lunch break, thankfully Jon made it bearable and make me wants to actually come back but only if he’s there.

Please don’t waste your time here. I called on Thursday to see if they could get my car in for an oil change on Friday. They said sure, no problem, and asked what time. We decided on 11:30 and the guy on the phone said «Great! See you tomorrow at 11:30.» Fair enough. So Friday at 11:30 rolls around, I walk in the shop and say I’m there for my 11:30 oil change appointment. He tells me it’ll be a 45 minute wait. I explained to him that I had made an appointment yesterday and I wasn’t prepared to wait 45 minutes. He waved a sheet of paper in front of my face, raised his voice, and said «THIS is my appointment sheet and you’re not on it. You can wait the 45 minutes or you can come back later.» I was livid! It isn’t my fault your shop has scheduling issues! I told him that I would not wait and I would not be back. I left and will never go back.

I highly suggest everyone stay as far away from this Midas as possible. I brought my Dodge Ram in for a squeal coming from the rear end. They wanted the payment in cash which raised an alarm bell. They said it should be no problem to take care of. Soon they tell me to go to autozone and pick up parts for them. I pick up the parts and deliver them. Shortly after I am told they are the wrong size. Jason comes up with a whole bunch of excuses. 9 hours later I get my truck back with no brake pressure, two warning lights on the dash that they told me should magically clear up after 150 miles, and a wasted Saturday. I ended up having a mechanic come over to my home to assist me in bleeding my brakes which could have certainly caused a wreck. Jason said he would call me back Monday and of course never did. I was never entered in to the system for service. One last thing, it’s not good to fire an employ in front of your customers.

If I could give them no stars I would do that. I went in because I had gotten my brakes done here previously. This shop has had at LEAST 3 – 4 different managers in 4 years. The current guys-​Kyle and an older make that run the shop have bad bad business practices and give Midas a horrible name. I called before to make an appointment for Saturday. I went in on Saturday morning and the older guy said I didn’t have an appointment. I agreed to come back and when I got my quote for my brakes it was MORE THREE times the normal price. I went to a competitor and I won’t be back. You should stay away too.

I will say that I hate car repair shops.. Mostly because I am female and I find myself often financially taken advantage of.
I feel like this place did a good job. From the beginning I talked to Kyle on the phone and he was very nice. He greeted me when I went into the store for which I went to for a routine oil change. I had a coupon for 19.99 oil change and he informed me that would be an extra 3.99 which I knew was commonplace so that was fine.
He also said he would be charging me an extra 3.50 because my canister was not the normal spin on type– which made me raise an eyebrow because I have never been charged more because I have my oil canister types. He was very nice and actually brought out the two different types and explained why mine was more expensive. It made sense to me but I was so confused why no one else had ever charge me more. I guess maybe they just included it in the price before?
they did find a lot of other things that needed replacing with the car (as do all repair shops. This included the cabin air filter windshield wipers and eventually new tires. I knew that most of those things were cheaper at Autozone or O’Reilly’s so I’m going to change them there myself and save some money. they also told me that I had a nail in my tire and said it would cost 15 dollars to repair. I told them I was going to wait on that also. (I had bought my tires at discount tires so they replace nail damage for free).
one of the main reasons I had decided to go here was that, unlike most of the competitors coupons I found a, they included a free tire rotation which I have not had in a long time. He explained to me that they only rotated when it is necessary and my tires for pretty much all want the same so they didn’t need a rotation.
all was well and good and Iwentl on my way. the slightly strange thing happened was once I got to work Kyle called me and asked when I was getting off work. I asked him what was going on and he said that his guys didn’t fix the hole in my tire and he doesn’t want me driving around on potentially a flat. This confused me because he had already told me about the damage and I declined fixing it. I told him thanks for the information and I will talk to him later but I ended up taking it to Discount Tire to get it fixed for free.

I bought a Groupon for $ 18 for a basic oil change with a brake check, tire balance check, tire rotation, 71 pt inspection and a standard safety check. Great! I’m going to save myself a lot of money, I told myself. I called to confirm that the deal was valid and set up an appointment after all my questions were answered. Or so I thought.
I always get synthetic oil instead of the standard and ever other time I’ve gotten an oil change the auto service shops (I’ve gone to all of them including another Midas shop) would simply ask me to pay the the difference between the two services. In this case the basic oil change was listed as $ 30 while the synthetic oil change was $ 70. With my awesome math skills I was able to figure out the price difference between the two services would be $ 40 bucks. OK, I’m fine with that. With the Groupon that I purchased I would be paying a total of $ 40 bucks, right? WRONG. I spoke with Mike and he tried to charge me $ 60 with the Groupon and I’m thinking to myself «Wait, if I pay that quoted price and then you add that to the $ 18 that I already paid for the Groupon I would pay a grand total of $ 78, which is MORE than the advertised price.» I know. I rocked math class. I’m sure I tried to state this scenario at least 5 different ways to help him understand, but each time he’s like «I’m not budging. I’m not negotiating this price.» And I get that. He thought I was trying to pull a quick one on him. Except I clearly wasn’t. This went back and forth for a few minutes and other people had started to come in to get their car serviced. At that point I was like «eff it.» Just give me the synthetic at whatever you quote me and we’ll figure out later. Luckily, I had a friend pick me up so I wouldn’t have to be stranded there.
They called me a little over an hour later to tell me that my car was ready AND he said he would drop the price to $ 47. He was happy when he said that like I would be grateful for his kindness. It still wasn’t down to where I wanted it, but it was a lot closer to what I expected. Oh, and they skipped out on the tire rotation because they claimed that 2 of my tires were already worn so I actually didn’t get everything that I was promised. This was a horrible experience as I paid more than I expected to pay and got less than what was promised. Unfortunately, for me, a double negative definitely doesn’t make for a positive experience with Midas. It sucks because I actually liked Mike, but his inability to see it any other way except for what he believed up in his head really made this experience suck. I guess I’ll be going somewhere else next time.

Absolutely horrible experience at this Midas. I got a coupon for a $ 21.99 oil change (see picture that I’ve uploaded). They informed me that it is up to 5 quarts of oil and would be charging me for an additional quart of oil given the size of my engine. I said that was fine. What they failed to mention is that there is a HAZMAT FEE, MISC fee, labor fee, and shop supply fee. So really my $ 21.99 oil change ended up being $ 32.48.
I informed them that they were deceptive in their business practice practices and that my oil change should be $ 21.99 plus the $ 3.99 for an extra quart of oil plus tax. Nope. $ 32.
I will take my business elsewhere and so should you!