Jiffy Lube

About ten or fifteen minutes for the whole transaction, from explaining the various delicacies offered for free in the waiting room, to going through the myriad services they could perform, to showing me under my hood all the things they touched and put back they way they found them. Professional, polite, he even brought in my coupon that I left on the front seat so he could apply it to my bill.

Dishonest staff. We have been having our oil changed here (two cars) for years because they generally provide a cheap and fast oil change. I went today to get my oil changed and I asked for «just an oil change». I don’t know how to make it much more clear that I didn’t want any additional services. I was told the cheapest oil change was $ 45 (with tax almost $ 50). It seemed like it was much more than what we usually pay $ 30 – 35, so I asked if they had raised their prices recently. The man at the counter said, «no, our prices have been the same for more than a year». I knew this wasn’t true as we had had both our cars oil changed at least three times in the past year and I know it wasn’t almost $ 50. If it was I would have been shopping around! But I couldn’t argue with him more because my car was on the rack and I was late to get to my son’s baseball game so I reluctantly agreed… thinking in the back of my mind that I needed to shop around more next time. As I was sitting there waiting another customer came in. He asked how much was the cheapest oil change and the SAME GUY said a basic oil change was $ 32. WTH! So I am a middle age woman with her son and a minivan and the cheapest oil change is $ 50 but a younger guy with a refurbished truck comes in and the cheapest oil change is $ 32!!! I went back to the counter and said that was the oil change I wanted. He was real apologetic and said that they recently changed the computer system and that was why he didn’t mention the «basic oil change» as being an option to me. I started looking around the place and they have plaques on the wall rewarding them for «most service upsells». And there is nowhere that you can find, in writing, the prices for the oil changes. It is so they can «profile» you and decide how much to charge you. No thank you. I will be looking for a new place.

Best customer service I have received ever getting my oil changed. Will be back. Fixed the chip in my windshield too. one stop shop!

Kirk is above and beyond a great manager. The only reason I drive 30 min to get my oil changed here is because I know they will do

Very quick and courteous. I was in and out in about 20 minutes. They explained everything done to my car then o was on my merry way. Would recommend this Jiffy lube as they don’t try to up sell a bunch of crap or try to get you to do expensive services like other ones do. I had a Groupon so that was the only reason for using Jiffy lube but this one made me want to come back.