AT&T

Kudos to Erika G., & staff for excellent & outstanding service… that’s why I’m with AT&T can’t wait for my next upgrade.

Came here last night to get a prepaid mobile hotspot and started on a prepaid account for it. was helped by Eddie who was super helpful and got me in and out of the place in less than 30 minutes (most of that was waiting for a sales person to be free, as everyone was busy and there was another walk in before me).
Transition went smoothly and I am happy with my purchase, thanks Eddie! :D

I normally am not a fan of leaving reviews whatsoever, but I feel the need to HAVE to leave a review. Jesse, or Jesenia, is honestly the best person when it comes to customer service overall. My family is very traditional and my parents are not tech-​experts, so whenever we had a question regarding our bills or data plans we always ask for her. We currently had a concern with our u-​verse and direct tv bills so we called her, and she took care of everything. Normally reading reviews off of this AT&T location specifically can be pretty discouraging, but I urge you to look for Jesse (or Sergio because he helped me before we met Jesse) if you want great customer service!

I am writing this review regarding an APPOINTMENT made yesterday afternoon. I have to say, I’ve waited less walking in vs. making the appointment.
First off, the appointment was made in the morning online. Since we’ve experienced a long wait time before, we assumed it would be a good idea to set the appointment to avoid all that. We arrive right on time and of course, they’re busy. Everyone there was being attended to so at least we knew we were next. A couple minutes later a gentleman approaches us and we let him know our name and that we have set an appointment. He «checks» us in. We’re sitting there waiting and people just start piling up. Again, I’m not worrying because duh. We made an appointment and we’ve been checked in.
30 minutes later, they are ALL still busy. I see a few employees on break and one walking out. From a management standpoint, I don’t understand why they would let people leave when they were clearly backed up. I looked up and saw the queue on the TV and there was 4 more people after me… But that’s besides the point. I see a couple that walked in and within 5 minutes they were helped.
Waiiiiit a minute. So the appointments don’t even matter? It’s due to the nature of what you’re coming in for? At this point, no one has even apologized for the wait or acknowledged us for sitting there for 45 minutes. Finally, the gentleman who checks us in says «You guys are next alright?» I respond quickly with «Are you sure? We’ve been next for about an hour now. I really wanna know if it’s beneficial to even make an appointment because this is how long it would normally take for a walk in.» He says yes, but obvi complete BS.
Few minutes later, a lady comes up and is asking for our name at this point I think, finally we’re getting help. NOPE. She tells us «OOOH, im just checking you in. I’m headed out to lunch and we’re just seeing what everyone is coming in for! From there we figure out who to help.» 1) The communication in the store is terrible. Your teammate checked us in from the beginning and checked on us literally a few minutes ago. What is going on with this store? 2) I clearly don’t want to hear that you’re headed for lunch when this store is jam-​packed. I thought it was rude that she mentioned it because are you asking me to feel sorry for you? 3) I understand that they want to help people who just want to make «quick» purchases, but the guy who bought a bluetooth took give or take 20 minutes and we bought a new phone in 11 minutes. So hmm. instead of assuming, maybe check in your customers by who got in there first.
An hour and some minutes later, we finally get helped. Guess what? Our whole transaction took 11 minutes. Which is why I am so upset. They knew our appointment was to upgrade our phone and they ASSUMED we would take forever and a day for this. What they should do is follow who made an appointment then go by walk-​ins. I could understand Unfortunately, this is the closest AT&T store to us… so I guess we have to deal with it. Well actually, my boyfriend can go alone. No way will I step foot there. The 2 stars are for how quickly we were able to get the phone, but part of that was because we were ready as well. I hope they work on this appointment thing because no one wants to wait an hour… especially if they made an appointment and can see their name on the TV queue.
Good luck everyone.

It may have just been today but overall, this site proved to not have great customer service as a team. When I walked in, it wasn’t until I saw that other customers were asking to sign in that I realized that I needed to sign in onto the waitlist as well. While waiting (over an hour) there were no updates given about how much longer folks needed to wait (there were 8 people waiting) and no one even stopped by to check in with folks while they were waiting so patiently. And to make it worse, there were other reps present in the back of the office I guess, but only 2 were on the floor. Helloooooo AT&T, you see how packed your place is. Be good hosts!

Service is extremely slow. I don’t understand why they don’t have extra workers on the weekends when it’s the busiest days of the week! Only three associates here and it’s super busy. Been here one hour and we’re still waiting!

This was the second AT&T store I went to today & I was helped by Virginia. IF YOU’RE GETTING AN APPOINTMENT MAKE ONE WITH VIRGINIA!!! OR ASK FOR HER! She is very knowledgable in the products & the company. She made me feel comfortable & helped me with ease & speed. I know that if I ever have to go to AT&T again I will go to her because she truly does put the customer first!

This AT&T location is totally incompetent! Walked into my appointment which was set specifically to pick up my ordered device that was previously out of stock. 30 minutes later the manager finally comes back out only to apologize for not having it again! Fine, you couldn’t meet your side of the agreement but why did it take 30 minutes to tell me? Boo this location!!!

The girl doing the check in gave the incorrect information, then the manager who happened to be the one helping me gave me the exact opposite information, they lose one star because it ended up wasting about 15 min of my time waiting for no reason

This store under the management of Liz has restored my faith and belief in AT&T customer service. Unlike the Hawthorne and El Segundo store which I hear is closing for remodeling but may not open which is great because they suck. This store gets crowded so get here early or make an appointment but it’s worth it they work with you til the job is done and your satisfied.

Went to this store earlier today. My mom’s intention was to pay our cell phone bill. As soon as we walked in, we were not welcomed. My mom asked for help, to pay the bill. Instead of guiding her, someone just pointed to the touch-​screen machine near the wall. My mom is a little older and obviously needed some assistance. Instead, she got none and waited in line.
While my mom waited, I asked a random employee (didn’t know he was security), where the iphones are. He pointed me to an associate. This associate was on a smart device. He looked at me, and pointed to the wall, which was only 2 feet away from the security. This associate didn’t even ask if I needed assistance or if I was interested in getting one. Nothing! Just plain rudeness!
I was upset and told my mom «Let’s go to the other one near…»
I’ve been a faithful customer of ATT&T for about 15 or so years. I’ve even used U-​Verse. I even talk my friends and family into signing up, because all this time, I’ve been satisfied. I’m shocked that this is the first time I received such poor customer service! I used to live somewhere else before Carson. Because this store is much closer to my home and near my dialysis center, I thought I’d try it.
Actually, now thinking about this experience all over again, makes me very angry. Instead of just paying a bill and (as a last minute decision) buying a new iphone, and going home, I had to go all the way to Harbor City.
I was treated wrong and it’s not right!

Don’t see anyone other than Joji. Solid knowledge and clear understanding of customer needs. He’ll pick up our commercial account too.

Omg same with me (in reference to below)– Joji I came in so frustrated, and I wasn’t able to sync my phone after backing up my cell phone. I was just about in tears (ok I was). I was on a huge time crunch, and he sat down with me for 45 minutes even with Apple on the other end. He was so mindful, kind, and trusting. He definitely needs to be high up there on the chain to teach AT&T about training and services provided. I’ve been with AT&T for years, and he is by far the best service provider I’ve ever encountered!!! Then, when I left he was so kind, wouldn’t let me leave without a huge smile and hug, and then he genuinely gave me his contact info if there were any other problems-he’s the best!!! :)

Horrible service. Employees stand around talking to each other, no wonder they put a self-​help kiosk. Employees will lie to you and assure you that they’re telling you the truth, but when you go back the same manager says that they never said that. This play single handedly brought down my impression of AT&T. This place needs corporation intervention ASAP!

Employees are not welcoming customers, their sitting down while their on their job chitchatting at each other.

Went in to start a contract and get a cell phone and we had over an hour wait just to talk to someone.

I was eligible to upgrade my phone and after 4 years with Apple (IPhone 4 and 5), decided to give a chance to some other phone on the dark side. After some reviews, I ordered online a Galaxy S5. As soon as I received the phone, I didn’t like it at all and went to the closest AT&T store to return it and see if they had IPhones 6 in stock.
I was lucky enough the store had the IPhone 6 in stock so I asked the sales rep to return the Samsung. This is where the nightmare started.
It took her about 25 minutes to figure out how to sync her IPad and scanner, not to mention the number of times she had to ask a follow coworker how to do the online return.
I didn’t say anything since I understand that everybody is entitled to a learning curve and she was nice so no need to be disrespectful with her.
After so many «hold on» and going back and forth from a room they have in the back, I hear she tells some other employee «I can’t complete the return, you know why?», the employee tells her «you need to accept the terms and conditions». So, se tells me the same… This is the point where I started getting irritated… What T&C are you talking about, don’t you know that in order to have this phone shipped you need to accept the terms and conditions first?
She noticed that i knew what I was talking about and of course she lacked of fundament, so she said «hold on let me ask my manager». After five minutes gone, I notice that my phone lost the service in the middle of a work call that I had to take while I was there.
Who asked you to disconnect my service, I thought you were working on the return not on the sale of the new phone (where of course the disconnection of the current service happens at some point)?
I asked for the manager, she (Elizabeth Facio) showed up and didn’t say a word nor introduced herself but started typing in a computer right next to us. She left and no word was said, no apologies, nothing. When I saw that, I asked the employee to call the manager again. This time, she asked how may I help you, however no apologies came out of her mouth. She was pretty defensive!!!
First Elizabeth, why you have this employee on the floor who isn’t ready to take care of clients? More importantly, why weren’t you with her or some other employee who you assign for the training instead of sending her out and good luck everybody?
I walked away of the store and went to the terrific AT&T store in Hawthorne Blvd and PCH in Torrance where the service couldn’t be better. Guess what? The torrance store found out that the Carson’s employee NEVER finished the return and he had to complete the transaction prior to upgrade me to the new iPhone. WOW! Lame!
Hopefully ATT will take a look into this! Shoppers, good luck!

Walked in and no one came up to me to put on a waiting list waited for a 5 minutes and finally went up to the 1^st rep and asked her to put me on the list. Lady comes in and what do you know? Someone went up to her and added her on the list and Im still not on the waiting list. I finally told the rep that checked in that girl that I was here before them and if they can add me on. All the reps have lots of people waiting. I’m #4 on the list and that’s been a half and hour ago. They need to manage their time better with their customers or they will be loosing customers to Tmobile or Verizon! Top it off 3 reps went to lunch and now there down to 2 reps with 12 people waiting on the list SMH

First, parking can be tight… especially in front of the store. There is another lot in the back, but idiots like to double park. Other than that the store itself is fine. I usually head here to use the kiosk (there are two of them) to pay my cell bill. I can’t comment on other services such as phone activation yet… at least until I get my new iPhone 6 later on.

I fell for probably one of the oldest scams that you can fall for. I’m still mad at myself for it. So i received a call this morning from an 800 number the guy who sounded like from India or somewhere out there said he was with At&t and wanted to ask 3 questions about how my service with At&t was and that they would take 30% off my monthly bill next month minded i was in that mind set of how service is across voice and data so i wanted to say how data service was slow in some of the areas i frequent. so after all of that wasn’t thinking when he asked to verify my zip code and last four digits of my SSN boy i should have caught on by then but stupid me i went along thinking i was talking to a legit person from At&t boy was i wrong. After the call i googled the 800 number and it came up as At&t’s number but then i saw At&t survey scam and i was like man i feel for it and was pissed i think my blood pressure went twice as high that i got scammed. So i called At&t and they looked at my acct and put a security passcode that i would have to provide anytime i want to access my acct. They noted on my acct about what happened and reason for the code. Then i asked about my sim card and they said go to your nearest store its free of charge to replace. Ok finally on the review of this store. The store is located in a small area with a Quiznos, Game Stop and Starbucks so parking is very limited here. I walk in and there were a few customers the guy asked my name and said there were 2 people ahead of me. They have a very good organized system so that you’re not waiting forever or having people cutting ahead of you. Lucy helped me she was very nice and really provided great customer service understood my needs and was sympathetic with my situation and also looked over my account to make sure nothing was changed without my consent and assured me if anything was it would be taken care of. This is the second time i’ve been to this one the first time when i came back after testing out Verizon and this time. Two good experiences here for me. I still can’t believe of these f’ing scammers taking advantage of innocent hard working people what has our world come too you can’t trust anyone nowadays.