Carson Nissan

Terrible terrible… I have never been so humiliated in my life before. I am Mexican American and have never been stereotyped to my face. My hubby and I came to look at the Nissan Leaf to lease and the Leaf specialist that was helping us totally racially profiled me, saying that the Leaf is for specific customers with excellent credit. He works with these people all the time they are «his bread and butter» but he can’t sell me one because he won’t be able to deliver it to me until July or August of this year. He says I’m not stereotyping but I know that you HAVE to have EXCELLENT credit. Who is to say I don’t, he also had the guts to say the payments would be to high for me. WTF?
He kept giving me excuse after excuse as to why he wouldn’t be able to sell me the car. Needles to say he never even walked me to the general area where the Leaf’s are housed. I didn’t even get a test drive or get to touch it. Good thing know what I’m looking for, I’ve driven a couple before and today was the day I was ready to buy. Just because I’m Mexican I don’t get the same treatment as your «bread and butter» customers ?
I am so disappointed because I work in customer service and I would never treat someone like that because of the way the look. Wow buddy I was up to paying up the money for this The only Leaf SL. I will Not be coming back. I am so glad you didn’t sell me the Leaf because I would of KILLED your SURVEY!
Nice Job Eugene Leaf specialist!!!

I received one of their promotional fliers yesterday. My number matched so I called to find out what my prize was. A manager (LW) said and I quote «I do not know what your prize s. You have to come in and an outside marketing firm will tell you what the prize is.» When I walked in the door there was a sign telling what numbers won what. She lied to me! I will never do business with that dealership. If you can’t believe a manager you sure can’t believe anyone else. I would have given them a minus ten stars but I couldn’t.

Thank you, thank you, thank you… for making my purchase painless. After many searches, lies from other dealers, bs, being disrespected, I was officially emotionally drained. I almost gave up on looking for and getting a car. Your team has restored my faith in car buying. I appreciate all your honesty, and for not making anything complicated. Please, keep doing what you are doing. Your team deserves all the awards you earned! Keno & George, thank you!

Went in before work one morning to investigate a rattling sound under my hood. Spoke to Daniel Godinez, he was very approachable, and took my car issue seriously. Not only did he ensure that my car got fixed promptly, he explained all charges and made sure I was happy before driving away. Great job Daniel, I will continue to service my vehicle only at Carson Nissan because of you.

Took my Nissan Rogue in for an oil change and tire rotation and Daniel (service adviser) was great. No hassle. Was shuttled to the office, and back with no problem. Good price and friendly service. Can’t ask for more.

There hasn’t been a time where I had bad service. I just bought my Nissan rogue last year.juanito.very nice sales man. the times I taken my car in for service Christina and Jeff are also very nice.

SAD EXCUSE FOR A NISSANS SERVICE SIDE. Made an appointment at 9am and was told to expect the diagnostic would be completed an hour and a half to two hours. I call to check the status and it has not even been started. Daniel (Service advisor) lacked certainty, and was very vague about information. Also, just for the diagnostic itself is $ 130 not even including the actual repair. I regret that I purchased my car from this company. Any other place they can waive the deductible for a diagnostic. Definitely not purchasing another car from Nissan again. Just another business with scammers and don’t take you in consideration. Not a pleasure working with this company.
LOOK INTO YOUR WARRANTY BEFORE COMING.
CERTIFIED PREOWNED WARRANTY BROCHURE ONLINE IS FALSE. THE WARRANTY DOES NOT INCLUDE EVERYTHING.

Hubby and I are taking our time picking a car because ever since mine was totalled a few weeks back, we’ve learned how to share our SUV like two polite little kids. So, there’s no pressure and it actually feels kind of nice to be leisurely. Added bonus is that we don’t have to fight the LA hyenas for parking spots on the street anymore… not looking forward to THAT again.
All in all, we’ve hit about 8 different dealerships this last weekend since we’re not up on the latest models and me being 6’3″, fitting into a car (comfortably) is key. Going to all these places, I was expecting to hit upon so much sleaze on our shopping adventure since that’s what every car buyer dreads but I’ve been surprised over and over as our experience everywhere else has been smooth like butter. We have not been harried, harrassed or rushed and we were seriously exchanging looks with each other, like «this is NICE. what were we worried about?»
And then we rolled onto the Carson Nissan lot.
This is the quintessential hard sell/​bait and switch dealership straight out of slapstick comedies («The Goods: Live Hard, Sell Hard,» anybody?) There are free hot dogs and music to lure you in but when you look at the car stickers, every one in stock has a «Dealer Markup» of about 4k over MSRP. And when you ask the salespeople about it, it magically starts melting away. You seriously stand there, rolling your eyes as they tell you about what a good deal the manager can make you and knock off this dealer markup. It’s 2015, Carson Nissan. You can find a better shtick.
The test drives went fine but since we were directly comparing a Nissan to a Honda and to Toyota, we were planning to go next door and then come back since we were already leaning toward a Nissan model. Here, our sales guy threw a tantrum, acting really butthurt and pouting his lips about how we never intended to buy a car from him anyway. It was embarrassing. Please, dude, act like you’ve been here before. I’m not gonna buy something on the spot right now only because you were *kinda* semi-​sweet with us for about 15 minutes. I don’t owe you anything – why are you acting so desperately weird?
Anyway, it looks like we’ll probably end up buying me a Nissan this week anyway but I’m just gonna go to a different dealership (maybe one in Alhambra or something). The vibe here is just so uncool.

We recently purchased a 2015 Nissan Pathfinder brand new. We were trading in 2 vehicles with a pretty fair amount of negative equity. I knew this was going to be a challenge for the dealer but wanted to give it another shot. (see my other reviews for previous Nissan dealer experience)
My wife initially contacted Knight who seemed more than happy to help us. We arrived an hour early and he was busy so we ended up with Kevin. Kevin was very helpful and took us on a test drive. He then brought in his supervisor Irvin. We went back and forth a bit to get to a payment we could live with, and my only complaint about that portion was there were no details other than the number of payments and payment amount. (I learned why this was later thanks to Irvin).
After we got to a number we could live with, it was on to finance. This is why I can’t give 5 stars. I won’t go into details but the long and short of it is that the deal wasn’t explained clearly to me and I felt like I was being taken for a ride. When we confronted the finance person he immediately got defensive. He wouldn’t own up to what he said and I almost walked. Irvin was the saving grace. Irvin took me out and explained it clearly so I could understand that in the end I was getting a great deal.
My wife took it in to get the aftermarket install done today and had to deal with finance again and found the second person very unfriendly. She stopped by the head of finance persons office and told them that the only 2 people we dealt with were very cold and had terrible customer service. His reaction was «ok, I’m sorry». Guess he isn’t very concerned either.
Irvin get’s 5 stars for service and going out of his way. Kevin gets 5 stars for service also. Finance gets 2 stars. Not one because I did get a good deal, but not 5 because of the issues we had.
11÷23÷15 Update — It’s been a week since we bought the Pathfinder. The car is going great but we are having more trouble with finance. We got a call from the bank where our old car was financed to tell us we need insurance on the car or we’ll get a $ 1,000 fee added on and that another payment is due soon. Called Nissan and the finance lady talked over my wife and didn’t listen but told my wife that it could take up to 3 weeks to pay off our car??? And that our bank should be calling the dealer? Why would the bank call the dealer, when the dealer hasn’t told the bank they took the car on trade? I haven’t gotten to the end of this current issue but I can tell you I WILL NOT buy another car from Carson Nissan, and I downgraded from 3 stars to 2 because of the ongoing issues with finance.

Don’t trust the service department!
I called to ask the pricing for a diagnostic on my Nissan Murano and was badgered by a gentleman named Carlos who insisted that I tell him what I thought was wrong with my car. I told him I am NOT a mechanic and that’s what the diagnostic is for. He quoted me a price of $ 265. My sister called today and apparently she reached the same gentleman who demanded that she describe what was wrong with the vehicle. She explained to him that this was the reason for her requesting a diagnostic and with an arrogant attitude he told her that she wasn’t giving him enough information to go on.
Correct me if I’m wrong but isn’t a diagnostic supposed to tell you what is exactly wrong with a vehicle? Wasn’t that the reason for our calls? Long story short, my sister basically said the car is running a little sluggish and to that he again asked her to elaborate! (Dude!!! Really?!!) She tells him that she is not a mechanic and these questions should be answered with the diagnostic reading. With a nonchalant attitude the gentleman gave her the ridiculous quote of $ 400 to $ 500 for a diagnostic on the very same vehicle. Needless to say I called two other Nissan dealerships and was given a price of $ 135 for a diagnostic reading.
Now, I’m not sure if its the fact that we were women calling or if this particular Nissan dealership takes advantage of new customers by charging extra for a simple diagnostic.

I bought a new car here a month and a half ago based on the reviews. Peter and Marco were both so helpful and patient as we went through the whole process, I was so satisfied! I’m a first time buyer so I was pretty nervous.
I can today for service and the guy who helped me at the desk, Jeff, was so nice and friendly. I can get really anxious about pretty much everything but Jeff’s service was so spot on, I felt like I didn’t have to worry at all. I’m really thankful! So glad I bought from this location.

I leased a 2014 Nissan Rogue last year. My customer service the day I leased the car was exceptional.
Along with the warranty, I was told that my tires would also be covered if something were to ever happen.
Recently, I had a small nail caught in my tire and fortunately was still able to pump air every few days until I was able to go to the dealer.
Long story short, I go to Carson Nissan expecting a fix/​replacement, and they tell me they can’t fix it because of where the nail is on the tire. I get a quote for a new tire for almost $ 300.
Not only that, I’m told I am only allowed to put Continental tires on my car. I told them that if they’re charging me that much for one tire, I’m going to put whatever tire I damn well please.
I then ask to speak to a manager on duty so I can explain was I was told when I first got the car.
They send me a sales rep who seemingly was new and let’s me know what the manager said to tell me.
Told me to check my contract.
So the manager on duty that day sent me to hell basically.
I then just hoped that my tire guy could fix it.
He did. For $ 12.
This is my first new car purchase.
I could’ve been with Nissan for years. I’m young and if they would’ve put forth some real customer service and worked with me or done something for me, I would’ve kept my business loyal.
Never again. After this lease is up, I will take my business elsewhere.

I will never come here again. I’d to first say the guy who took my car in Jeffery was very nice, as was the salesman Martel. While I was waiting I looked at the new 380Z, since I love my 350 I plan to purchase another but unfortunately it wont be from here. I brought my car in because the door won’t open from the outside anymore. And since I was there might as well take care of the window I’ve put off. After about 3 hours the clerk comes to me with the estimate. He tells me it’s going to be about $ 900. I’m thinking he can’t be serious. He goes about $ 300 for the door and $ 650 for the window because it needs a new motor. Here’s the thing. Before I left Tx I tried to fix the window. Auto body shop replaced the motor. It wasn’t the problem. They couldn’t fix it, it would have to go to the dealership. So I go to to the Nissan dealership. The issue is the sensor, or the connection rather, wasn’t hitting right (I dont remember the exact verbage). I didn’t want to wait longer to fix it because this was literally right before my move out to California so I put it off. It was just decided to keep my window locked for the time. So when Jeffery said the mechanics said I needed a new motor I thought something couldn’t be right. I decided I’d wait and just have the door fixed, I haven’t used the window in over a year anyway. Well when they returned my car, the window was now down far enough to stick your hand in. I asked if they would please just put it back up and was told they couldn’t because I refused the window service. Huh? then they said the window was that way to begin with. I lost it. I thought I was going to have a panic attack, which was odd, surely I was being punked. Why would anyone drive around in a 350z with their window down? I said that didn’t even make sense and was untrue. The mechanic who saw my car earlier and suggested I come here could attest to that. As could anyone else. Begrudgingly they helped get the window up slightly. I got it up and locked the rest of the way when I got home. I would have been fine until the end when they had my window down and then had the nerve to say it had been that way. They did fix the door, thank goodness for that.

They keep getting tighter and tighter. Service gets worse every time! They keep nickel and dimeing. I always use the same oil change coupon that started at $ 18.88, then went up to $ 20.14. Now it’s 28.88 plus they wanted to charge me more for a V-​6.

There has never been a time where I have ever had bad service here. Everyone that helps me is always so nice, personable and genuine. Whenever there is extra stuff that is going on with my car during their inspections, they always offer a shuttle service or even a loaner car if they think it’s going to take awhile. One time, one of our regular service gals, Christina, drove us home in her car. I tried taking my car to Gardena Nissan service before, and it just wasn’t the same.
I love that I drop off my car, leave my keys in the engine, and go to the desk. When they pull up my car info, all of my info is already in the system. It’s just so easy, it’s like I don’t have to do much work. There’s always a lot of people getting services at this location so the wait can take some time, but I never really mind the wait because they are so awesome.
They have really great amenities for you while you wait and the couches in the waiting room are pretty comfy. If you have work to do, bring a laptop, they have a charging station. If you’re phone is dead, they have a charging station for multiple types of phones. If you’re bored, they have a t.v. If you’re tired, take a nap, or get coffee in their Gourmet coffee machine, for free! If you have kids, they have a play room and a pretty awesome popcorn machine.

Polite/​sales people and they’re not pushy. Took a couple of cars for a test drive. A good dealership to deal with. If they were a little bit more informative on their deals I would’ve given them five stars.

I have been going here ever since I got my versa in 2011 and this is by far the best and only dealership I will ever go to. I have been to other Nissan dealerships who seriously messed up my car even more during a simple oil-​change (needed to by an entirely new oilpan!!). The people here at Carson Nissan know what they’re doing, offer the best price, and honestly look out for you and your car. They once told me I didn’t need to do a $ 500 transmission tune-​up because the CVT transmission didn’t need it at a certain mileage yet. Think any other dealership just didn’t see $$$$$ in their eyes?
I have always come out of this dealership satisfied, even when there are little bumps along the road in my cars’ maintenance. Speaking of which, I take ALL of my cars here now. Chris Ayala, Jeff Morgan, and Christina Martinez are awesome at what they do and definitely take care of me.

THANK YOU, Carson Nissan! I now know where to go for service. I bought my 2014 Altima in January and have unfortunately had a few problems with it. I live extremely close to the South Bay Nissan, but had such a terrible experience with them, I don’t feel comfortable bringing my car back there for service. Tried Gardena Nissan and wasn’t crazy about them either. Carson Nissan was my last hope and third time was a charm indeed.
Went in for an oil change. Scheduled an appointment online first. Get there and I’m greeted by the friendliest service staff. He mentions that my car will be ready in an hour and a half which I’ve heard all before, but it almost never happens. He promises it will happen and he delivers. As a matter of fact, it was done in an hour. Everyone in the department was friendly and accessible and answered any questions I might have. I got an excellent vibe from the start. I will definitely only come back here for service!

We got our new 2015 Nissan Leaf SL a couple of weeks ago. We shopped around and got the best deal from Irving, Eugene, and Justin. I call them «THE A-​TEAM».
The «A» is for AWESOME!!!
If you’re looking for GREAT service, head over to Carson Nissan and experience superb service from these professionals. Their employees have gone above and beyond to make our car buying experience a wonderful pleasure.
Despite having some minor hiccups after the documents were signed, the guys managed to correct our issues once again proving that they were worthy of our business and money.
We have referred them to our family and friends because we know they’ll be in great hands.

I scheduled my Saturday morning appointment over the phone and it confirmed online. Love convenience. Came in the following Saturday morning to have my truck get it’s scheduled maintenance. Mr. Taylor took my information. He was very nice. Babygirl and I sat in the comfortable waiting room. There is a small separate room for the kids with a play house and activity table. The waiting room also has a big flat screen TV. Fresh popcorn was being popped for the visitors.
The wait for my car was about 30 minutes. I received a summary of my trucks check up; what was ok and what needed to be replaced soon. And my truck got a much needed wash.
I’m very happy with the service I received and will return for future maintenance.