Carson Toyota

Larry Gibbs was phenomenal. No hassle, honest dealings throughout the entire process. It made purchasing a car enjoyable (if that’s possible). We love our new Prius.

As a woman it’s almost a terrifying ordeal to get your car serviced. I tend to take a male with me so I don’t feel like I’m being taken advantaged of. With fingers crossed, I took my chances and took my car to Carson Toyota. I totally felt like I rolled the dice and who knew I would end up a winner.
I met the best service rep ever, TIM COLLINS. He appears to be younger than most of the other reps, but don’t take that as a sign of inexperience. In my opinion that may be what makes him so pleasant and positive vs my many encounters with others, who seemed tired out and almost bitter. Mr. Collins was very professional and knowledgeable. He clearly explained everything and didn’t try to pry every penny out of my purse.
I will continue to have my cars serviced at Toyota Carson, with Mr. Collins as my representative. I will also not hesitate in referring my friends and family!
Thanks Again!

Daniel Juarez was great! Very generous and helpful, he went out of his way to solve the problem with my car. 100% satisfy! I’ll defiantly bring my car again to Carson Toyota !

The quality of service was nothing but exceptional. Everyone I came into contact with was beyond friendly, which is a big difference from other dealerships I have dealt with. The only negative is that the service took longer than I am used to (what takes on average 1 hour at other places took 2 hours here). The time quoted was 2 hours, so I did not wait any longer than expected, just longer than used to at other places. That being said, the trade off with quality of service versus time of service was well worth it.

This review is for the Carson Toyota service department. Their service is excellent. I live 5 minutes away from Culver City Toyota and I rather drive all the way to Carson Toyota for my car services. That should tell you how good they are. Richard Perez and Daniel Juarez are simply amazing and helpful.
This morning when I came to get my car serviced, I was pleasantly surprised to see that Richard Perez was back as the service manager. Bringing him back has been one of the best decisions you have made.
Daniel Juarez is the best service advisor that you have. He is so patient and helpful. He always explains in detail what’s services are being done to my car and answers all my questions no matter how dumb they might sound.
Please don’t ever let them go. It would be a great loss to your company.

Patti A. from Service Department is simply straight-​forward and that is why I like her to help me with the service maintenance in most appointment. I purchased a 35, 40 and 45K mile service ahead so I don’t need to deal with anything later on. Last Saturday, I have my 35K regular maintenance done, however, Patti did not explain to me what is covered for the 35K service interval. I purchased this promo a year ago and already forgot what is included.
Just confused a little bit since most customer service basically explain their product and services. Maybe next time, I have to schedule my car service to another Customer Service rep who can explain at least the coverage of what I have paid for in advance. Overall experience is just fine.

Dianne Whitmire from this dealership has given me the most straight forward response out of any car quote.
Usually car dealerships try to play games to squeeze the most out of you, but she gave me a straight forward pricing and what is included /​not included with the price.
She is also very active on car forums (like priuschat) and is very responsive. Please give her a shot!

Mike is the best! Thanks for him we really appreciate his help.

I just have to say that I was absolutely pleased with the service I received when I leased my new Toyota RAV4 at Carson. I’ve had some pretty terrible car buying experiences, but this time, I was completely blown away by the price I received and the customer service. I came from leasing a BMW to a RAV4 and the experience was equally amazing. Greg and Dianne were exceptional and both a person of their word! I came there in good faith based on an email response and I got what I was promised! I even said I had to be in and out within 2 – 3 hours and the whole procedure took an hour and a half. I almost thought the whole situation was too good to be true, but I contacted 4 OC dealerships and they just jerked me around, playing games. Carson didn’t.and I like doing business with campanies like them.
The car industry has a bad reputation for swindling people and hiding numbers on the back end. The truth is… this needs to change. Ask questions, don’t just get «told» where to sign. I got swindled back in 2009 and I’ll tell you what, it hasn’t happened to me since. My advice for those who have had bad experiences… only work with fleet managers and check the numbers yourself… also never go alone. There’s power in numbers! Also there’s
, which I used so dealerships know your serious about car shopping. Yes there’s shady people in the world, but don’t blame others for not reading the fine lines.
Thanks again for my awesome deal Carson Toyota! I love my car! I’ll definitely refer everyone to you guys.
PS​.My family has owned 5 Toyota’s and this experience has been the best!

Michael. you know that it is wrong what Carson toyota employee’s did regardless. you know you can call me directly if you feel that I am wrong. For you to say: «third parties try to speak on other people’s experience they tend to get it wrong… just like you have here.“Now that you’ve re-​posted and changed the wording to «I» it’s still wrong, just now written in the first person. «BS…
You know very well i did not have it wrong. I think it is very unprofessional for you to sit here and reply with that knowing that was done was complete fraud,. for the record if i did change the wording to I shouldn’t matter at the end of the day those employees mentioned below did screw it up. At least try to own up to the mistakes rather than coming at me like what i have done is wrong. But don’t worry I’m sure Unilocal now understands that this my post where i am free to express the horrible experience i encountered. If not then feel free to request security footage and you will see me there me myself and I in the office. No need for 3^rd parties BS.
The 2 people i can really give good reviews is for Isaac & Luis in finance who maybe is no longer there.
Have a good day. & always remember what goes around comes around. :)

Management of Carson Toyota take note! We came to you first but bought our Tacoma from Toyota Nation Irvine. Read my review on their Unilocal sight if you want to be competitive.

I purchased 2016 Prius C on March 11, 2016.
The dealer that I purchased the car from was fleet manager Erwin Koti, and financial manager Nader Allahverdy.
Erwin agreed to sell me the car for total out-​the-​door price of $ 19 000. We agreed that this is the absolute total price of the car.
But the next day when I saw the invoice, I realized the total price adds up to $ 24 000. That’s $ 5000 more than we agreed on!
At some point, it seems one of them decided to add an extended warranty of $ 2500 during the purchasing process,. I never wanted an extended warranty, and never agreed to buy an extended warranty.
The additional $ 2500…nobody knows where that came from.
When I went to inquire about this after the purchase, the following happened:
1) They tried to justify themselves by explaining to me how great the warranty is.
2) The put the blame on me, saying I signed the contract and agreed to the payments. But the thing is, I never signed directly on the contract. They showed me a digital screen showing a paragraph and signature line, in which to sign. Then they basically copy and paste that into the contract.
Anyways, they told me I can’t return the car because it’s not their fault.
I’ve been advised to make a complaint to Consumer Affairs, but it’s too much of a hassle.
If you’re planning on buying a car from Carson Toyota, my advice would be:
1) Don’t let them know you are a first-​time car buyer (like I did).
2) Don’t go in there alone (like I did lol).

So i decided to finally Unilocal my experience. For my 1^st 5k toyo care service. I decided to go in without an appointment. The porter greeted me right when I pulled up. Service advisor Patty told me not to worry about the appt, so i was very happy. Shuttle service was fast. Car was done in about 2 ¹⁄₅ hours.
10k service with an appt. Again was greeted promptly when i pulled up. Service advisor Leslie helped me out. Car was done in 1hr 10 minutes. Very impressed. Having worked in the car business i know it can get a lil stressful. But this Carson team did excellent.

Purchased a 2016 Highlander from Carson Toyota and I’m happy to say that everything went very smooth and I got exactly what I wanted. I started by using the Edmunds car purchase program. I received numerous offers from various dealers via the Internet, but I was most intrigued by the communication and follow up provided by Carson Toyota. Once I determined that Carson Toyota had the exact vehicle I wanted, I set up an appointment to see the car. This is when I had the pleasure of meeting Thomas. Thomas knew that we had already secured financing and went out of his way to make sure the process was quick, painless and expedient. Thomas is a military Vet and that made the experience even more meaningful to me. If you’re like me, a person who values our men and women who have served our country, then I suggest you give this young man (Thomas) a call.
Thanks again for your service Thomas…

My family has been coming to Carson Toyota for years, always a good experience.
This passed weekend I went in for maintenance not expecting to leave with a brand new car. All thanks to Sheldon, he was great and so helpful. Definitely enjoying my new ride. Thanks Sheldon!

I came here twice in to buy a used Toyota Camry SE 2015. Second time I came back because the general manager said he can take the Certified insurance out and could save me around $ 2,000. But when we talked again he said that he cannot take it out… anyways I tried to deal for the car and he wouldn’t sell it to me for $ 400 less that I was asking… he just got up from our table and sent the salesman, very rude and unprofessional… The salesmen here are very nice but the Management here have a big problem… Please don’t buy here cars are very Pricey… I end up buying a New Car at Cerritos Toyota… for the same price… Cerritos is the the place…
I understand that dealing in buying a car can be very stressful
But that is why you guys are working for us the Customers to make our buying experience stress free… Also don’t lie to the customers when a car is certified and then he said he can take it out in order for me to save money, and that was one of the managers… I am enjoying my new Toyota Camry SE 2016 from Autonation Toyota CERRITOS… Thanks to you your rudness or maybe you guys though I couldn’t
Afford a car… Treat everyone with respect…(management).
The salespeople are great, that is about all…

My service here was spectacular. Kevin San was my service representative and he was very knowledgeable. He was patient and answered all of my questions.
They have free shuttle service that takes you to and from your location and theirs. Provided that it is within a 10 mile radius.
They offered doughnuts and free coffee/​hot chocolate while I waited for my oil change to finish. They even washed my car when my service was done.

Recently had a great experience purchasing our 2^nd Toyota 4Runner (this time a 2016) with Carson Toyota. Greeted by Dharmesh, who listened to our needs and expectations. He wasn’t pushy and we didn’t feel like we were in over our heads on anything.
Sayed sat down with us to discuss numbers and had to deal with my wife’s professional haggling skills. And boy did I feel sorry for him! JK! In the end we were all winners and everyone felt good about the deal we had made.
Pablo Ramos in financing was great at presenting us with finance and warranty options. Everything went without a hitch, despite the many loops we put them through.
I recommend just going in and checking their inventory. To see what they actually have.
If you do go in, I recommend working with Dharmesh and Sayed. They were very accommodating and knowledgable.

We really didn’t plan on buying the same day but after we saw the Highlander and drove it we instantly loved it. SAYED NASER helped us get financed.
They washed and cleaned the car and gave us a full tank of gas, then even hooked up our phones to the car and took their time showing us all the features again.
I recommend these guys because it was easier than I thought and melted all the nervousness when usually doing a big purchase.

zero stars.
Rude manager who is so full of himself. Literally looked me and my friend up and down and judged that I couldn’t afford the car and shoved a pen and paper saying «you’re the boss» during the 15 mins he had his time with us. Little did he know I was trading in my car. He had no patience to work out a deal with me! He immediately mistreated me and laughed when we just started negotiating. Very rude.