Lifecare Solutions

0 is my preferred rating but I don’t have that choice. I have NEVER been able to resolve anything within less than 4 calls. Most of the time I stay on hold. When I do talk to someone I’m told I asked for the wring department. When I finally get the «right» department, I’m told that I need a Dr. s scrip for what ever it is that my dr has ordered and confirmed with me that they’ve sent the scrip. It took 3 months to get some bippap supplies that they told me to order. I went to a different company for my stationary concentrator and now am treated even more poorly, because, «You’re not an oxygen patient. I am trying to figure out how to leave them entirely but I’m getting messages that because I have the Bipap with them, I have to wait. I am trying to get this taken care of. Sooo over them. and if they ask me who the patient is one more time after I’ve given them every bit of identifying information that tells them that I am the patient… so done…

Update. For over 2 weeks we’ve attempted to get the oxygen equipment picked up. Yesterday, with a week’s wait, we were told that the equipment would be picked up between 12 and 4PM. Rep said she called Dispatch and was given the timeframe. After 4PM and still not picked up, I was told that the driver would be here within an hour. After 5PM I called again and told within an hour. After 6PM the rep said the driver would call with time, as he was still stuck in traffic. At 6:52PM the equipment was picked up. 7 hours waiting is unacceptable. This company has no care or concern for customer’s time.

Well after reading the past reviews I would agree with all of them and say «STAY AWAY FROM THIS COMPANY AT ALL COST» I just finished my phone call with them and they lived up to their terrible reputation. I placed an order approved from my provider in 3÷15÷2015, as of date I have not received my order. I have called several times and each time I was placed on hold and then the call was dropped. There is no customer service department or supervisor or anyone that has any customer service. I’m done I reported them to the insurance. BEWARE

The phone number listed here is wrong, it should be 310−522−4120 and NOT 310−552−4120.

Stay Away if at all possible!!! MY father was released from the hospital at 9:00 AM and didn’t get home until midnight. The hospital administrator had to call this company 20 times at least to get hem to bring the oxygen to the hospital. They said that Medicare uses them exclusively so they had no choice but to use them. The night nurse called an additional 15 times as well to get them to come. It was a nightmare.
Finally, after my father got home we needed to set up deliveries of oxygen and absolutely can not get anyone to return calls or give us any information. The people answering the phone are morons and can never answer a question. They say they will call back and never do.
They are dealing with people’s lives and don’t care.
The only person that was helpful was the woman who instructed him on the BiPap machine.
They must have low bid to get the Medicare contract and now they just don’t care.

If I could give this company 0 stars I would. Every review on here about them being an awful company in regards to poor customer service and lazy incompetent delivery technicians is true. The equipment was a wheelchair for my dad. The person who assembled it did it wrong. The thing was missing a screw. I didn’t know this until I sat my dad on it & he almost falls over. I didn’t call them to fix this problem because my dad was dying & I didn’t have the time to deal w/​them since they never answer the phone or direct you to the right person. Two months after his death I’m contacted by them wanting the wheelchair back. I’m fine w/​that, I don’t need it. They called on short notice, no one was going to be home in order for them to pick them up. They promise to call after the weekend to reschedule. No call. A week later they call again short notice say a technician will be there within a specified hour. I said fine, call when you get there. No call, no one shows. Now another week later I get a voicemail from some representative of this company threatening to send my dead father to a collection service because they state they’ve made several efforts to pick up the wheelchair. Bullshit! I called back & told them exactly what I thought. It’s now scheduled again to be picked up tomorrow in the p.m. I’ll be waiting to see if they come through. If not, I will let them know I’m donating it to a second hand store as I have no need for it & it’s taking up space. Assholes, good luck on taking a dead man w/​no estate or money left to collections. If I get a threatning phone call again I will report them to the Better Business Bureau, I don’t appreciate their attitude, they’re the ones failing to do their job.

This company has poor billing department, delivery drivers, customer service in their lobby and by telephone. They even took away a bed as soon as the patient went hospice. Family was willing to pay the monthly rental. Love one only had days left and did not want to change bed. Love one expired less than 2 days after. They need to be more caring and use business sense. Your company is built by and for ill people. Remember that
I would not rent anything from you

This agency is very incompetent and unprofessional. They have not delivered the correct assistive devices in over a week. Further, they lied saying the device was in on one day and would be delivered the next day. The next day they called and advised that the device was not there yet and would not be in until the next day. I contacted my insurance company who was shocked and initiated an investigation. To all out there in need of assistive devices, avoid this company at all costs. They are totally incompetent m

This company sucks!!! They are not professional in any way, they never respond to our faxes or calls. Most of the employees there don’t know what they are doing. I would never recommend this place of business if my life counted on it.

The bad reviews unfortunately are spot on. Worst DME company I’ve ever dealt with. No customer service — they don’t pick up the phone; they don’t return calls; the person you need to talk to is never available. And, if you ever do get the right person, he/​she doesn’t make any attempt to help you. They really don’t care. Assuming you can run or walk without your DME supplies, then get away from these people ASAP!!!

PLEASE stay away from this company! The only thing working at this company is their billing department!
Supplies you only get when you send email threatening LEGAL ACTIONS. Skips monthly supplies on regular basis, therefore you always need to order more quantity because you know you will not get supplies regularly. As a result you have lot of unused items.
Even their respiratory tech (RT) acknowledge the fact that lot of customers are complaining of skipping monthly supplies.
Our ventilator had a battery issue, So we called them to change the vent before our son’s sleep study. RT came out with another vent and set the ventilator to wrong setting, when we went to hospital for sleep study for our child. Hospital admitted our son because he was not tolerating the vent. found out the RT from lifecare had wrong setting on vent. Therefore spent 4 days at hospital because of LIFECARE!
I have been with them for 5 years! and gave them more than $ 200k business but I am still treated the same.
Its just hard to change homecare companies, getting Rx over to another company making sure all goes well but I will be doing it pretty soon.
But do yourself a favor and stay away from this company!

After the first of this year, my nana’s insurance switched to a different provider, which made us see how bad Lifecare truly is!
The Lifecare technician had instructed us to fill up he water tank every night to the maximum level. It turns out this was false. Our new provider told us to only keep the water above the minimum line. The problem with water dripping into her cannula stopped immediately! The new company also gave us pointers, like not using vaseline in the nasal cavity because it can cause a fire to start. That would have been nice to know last year!
Also, Lifecare is about four months behind on billing, so even though we no longer use them, they’re still causing a headache! I only received her October 2012 bill in February 2013! Stay far away from them!

Stay away from this company if you can. There are so many other reputable durable medical equipment companies out there PLEASE use a different one. Like many of the other comments posted, they do not follow through with their promises, when you try to call them to see what the status of the order is you get voicemail with no return phone calls. Erika does NOT follow up and when ask about delays she tries to justify the poor customer service. If they put the same kind of effort into actually doing their jobs in a timely and effective manner as they do in defending their inadequacies and mistakes they might be worth working with, BUT, for now I can only say STAY AWAY.

Good luck getting someone on the phone unless you are trying to make a payment.
Double-​good-​luck getting anything useful out of this company. Quite possibly the worst set of experiences I have ever had interacting with the U.S. health care system. (And the competition is tough.)
Avoid.

This has got to be the worst company I have ever dealt with! My mom has been on home O2 for a few months now and no matter what the matter is they have screwed up every single solitary time. EVEN when a so called manager supposedly takes care of it.
You ask for 2 small tanks (4 times) you get 5 lg which you cannot use, and no I was clear, you ask for supplies before you run out but they take so long to get to you you run out of oxygen.
I have personally carried extra unneeded tanks we never asked for but they delivered to their trucks for them just to get rid of them. My mom personally drives to the company to leave items as they are to stupid to handle the pick ups we PAY them to do!
They give you 4 hour windows and I was told by management the delivery windows should be 2 hours. They don’t answer the phone, cannot seem to manage to call the correct number back, and are just plain incompetent and thus dangerous.
They falsely advertise that they have certain types of devices and their so called traveling concentrators are the same size as their home use ones. INCOMPETENT as well using MISREPRESENTATION and I should know.
BTW it took 11 really 11 calls to transfer our service to Lincare and I still do not know if it was done properly yet.
Call 1-​Girl number one said something like «we will call you back cuz I’m too stupid to fax stuff to another company,» NO CALL BACK AT ALL OF COURSE.
Call-​2 Girl number two was smart it seemed and said she would handle it. WRONG because 24 hours later
Chickadee number 3 called and tried to bully me to stay! Guess what days later still nothing–
Call number 4 got me connected to San Diego and we are in LA! Call number 4 LIED to me saying I had to have a doctors order to dc o2. I guess they did not know who they were talking to so I said to them OK it’s AMA We refuse your oxygen to which-​guess what Nothing was done! Da dum dum.
Call number 5 called and they swore the delivery guy would call in the morning. Call 6 and 7 because no delivery guy EVER called with pickup time in the morning as promised.
Call 8 trying to reach a manager-​they refused to let me talk to one.
Call number 9 to a managers private line and he is on vacation.
Call 10 why didn’t the delivery guy call?
Call 11 from delivery guy «I will be there in 20 min and he was there in 5.»
:(

Horrible! No concern for the patient only about making money.