The Plumber’s Warehouse

Beautiful showroom. Try and work with Dominique Lott. She is really interested in taking care of customers and obviously that is a huge plus if you are a business interested in repeat business. Seems like the management at this location is more preoccupied in paperwork than people so she is a huge assest to an otherwise weak sales group with leadership that isn’t as focused on the customer.

Very nice showroom. Very friendly sales staff. However, make sure you check your merchandise package before your leave their premise. I recently bought 2 Kolher vanity faucets. I was there around 5 PM, their closing time. So they loaded the stuff onto my trunk and I went home. To my surprise, I found the seal for both packages have been broken. One of the box was dirty at the opening area. One of the uni has minor water spots on it. It looked like a used piece to me. I went back and asked to exchange for 2 «brand new» — seal still intact ones. They checked their stock and told me that all of them have broken seals and they can’t order new ones because they still have inventory. They have a sign «we charge 15% restocking fee for returned goods». I wonder if all those inventory are returned ones. They said there’s nothing wrong with the piece and try to force me to take it. but, I paid for a brand new one, why should I accept a used one at full price? I asked to talk to the manager, then they agreed to order a new one for me. I reluctantly accepted one from the inventory (even the seal was broken, but looked new).
They said the unit will be there the following Tuesday. I was busy, couldn’t go on Tuesday. I called them on Thursday, the person handled this issue was gone for the week, and I had to talk to the original sales person. He said he will locate a new package for me and called me back. He never did. I called them the following week and was told to come and pcik up. I went there and there was another person at the return desk. He started to question me what’s wrong with the broekn seal, the whole thing again. Very lousy attitude toward a female customer. I finally got a new piece after asking to talk to the manager again. All the good experience with the sales staff have been dimished by their return staff.