McDonald’s

Bad morning service. My kid and I had to stand there until another customer asked them to stop helping drive through only and take orders from customers who are standing here. Bad service if u come inside.

I have to say that after literally decades of awful service something has changed at this McDonalds. My recent visits have been very good. Other people I know also see the improvement. Like all restaurants they are occasionally slow, but this is no longer the nightmare it was for so many years.

Ouch. Lots of bad reviews (mostly older ones). I have had no issues with this location. Service: Fine. Order accuracy: Fine. Cleanliness: Fine. Food: Uh-​oh! Sorta kidding, its McDonald’s, it’s identical at every outlet (or is supposed to be).
One particular cashier (can’t recall her name) is always very polite, quick with a smile, and the order has always been correct … what’s not to like?
I can’t really think of anything else to pinpoint, it’s as generic a McDonald’s experience as can be found (I mean that in a generally good way). Wi-​Fi, maybe … one loosey-​goosey public outlet. Hey morons in charge of this feature, outlets near every table, OK?
[edit] Sorry, take back the «morons» rant. Unfair as whoever’s responsible for Wi-​Fi very likely had nothing to do with building the restaurant. But if you did … [shaking fist in the air]!

The past few months I’ve gone here to order a specialty coffee i.e. a mocha or something its never ready at the 2^nd window they are usually having problem with their machine they tell me and I have to wait. Kind of annoying when it happens each time I go for an iced mocha or peppermint mocha.

Well, contrary to others, my order is usually correct and I’ve never encountered someone who didn’t understand me. That said, the speed of service is the downfall of this particular McDonald’s for me. For some reason, it takes twice as long to get my order filled than at any of the other Mickey D’s in the area, and it doesn’t seem to matter whether I go into the restaurant or hit up the drive through. For that reason, I’m giving them three stars instead of four.

I have to disagree with Dave E. You would think the food would be the same at all McDonald’s restaurants, but somehow at Cary they manage to mess that up, too. The burgers are salty and dry. The fries are salty and greasy. The Fox River Grove location just a couple miles down the road is a much better option. Only saving grace is that the Cary location does okay with breakfast.

Morons… This is the only thing that comes to mind when describing the people who work at (now 3) of the local McDonals I have been to. I vowed to never go back and it’s been awhile but I caved in for my 11 year old who was hungry after a 2 hour soccer practice.
As usual they screwed up the order.
I called and the person on the other line could not even understand what I was saying — she sat there breathing into the phone.
I think my aunt (who has down-​syndrome) could have managed better then the people who work here.

Let’s be honest … it is McDonald’s the food doesn’t change and that’s why it is a chain fast food place… the one thing that makes them different from one another is the service… This McDonald’s has HORRIBLE service… you repeatedly need to go back in or up to the counter to get the order correct. NO ONE SPEAKS ENGLISH. the order taker gets the order incorrect, so the manager comes over to try and fix it, doesn’t speak with me (or the other 4 people that are behind me) about what was ordered he speaks to the order taker in SPANISH, punches some keys on the computer and walks away… Yep the order was still incorrect… McDonald’s seems to be loosing it’s customer service at this one. Go down the road to another McDonald’s.