Brake Masters

Took car here for a oil change before a trip to Cali and was told I needed brakes because pads on one side were «gone». I was skeptical because the car wasn’t pulling so I went to another shop and they said nope your brakes are fine enjoy your trip. This was 3 years ago, I think they switched management but once you try to burn me I’m out.

Went in to originally get my brakes and rotors replaced… those were done, (when I went to pay, upon closer inspection to my two front tires, they didn’t put all the bolts back on, and never mentioned it, so if we hadn’t looked, I would’ve drove off with lugnuts missing on my tires, totally unsafe and so unprofessional), but whoever was in my car broke my shifter, I put it in gear to drive it off, and it’s acting a little funny, drive to Maricopa, and park it, and can’t get it to go back into drive… and my dash light comes on about the shifter… I call and tell them what happened, and they try to tell me it was like that, and I knew… no. They stripped it, and it broke while in their posession, they agree to get a tow truck to bring it back, so Star Towing brought the car back, and the next morning I get a call and they tried to get me to buy an $ 800+ shifter from a Jag parts dealer, not a problem, but I’m not the one who broke my shifter…
I ended up finding a used part off eBay, ordered it, and had to have it fixed. Labor was $ 133.00, and the part was $ 108.00.that I am out because their employees are reckless with the cars they work on.
Got my car back, and find out while they were working on my shifter, they tore off the cover to my e brake and broke the snaps that held it on.
Please, go elsewhere for your car needs, if you want to keep your vehicle in tact.
This service isn’t worth a tore up, dirty interior, because the employee’s don’t care about anyone else’s property. Never doing business here again.

A big shout out to the team over at Brake Masters for fixing my A/​C system. I’ve owned my car for 5 + years and I’ve never had it work this great!
The manager Rocky, on schedule that day was awesome!
Thanks Team!

We pulled in with our 5^th wheel trailer to have our new brakes adjusted (electric brakes) for the first time. This wasn’t something they normally do, but did not want us on the road with unadjusted brakes. They quoted me ‘about’ $ 50. The trailer would not fit in the shop, so they worked outside. Since I had installed self-​adjusting brakes, we needed to pull one wheel to determine the best way to adjust… which in turn required a wheel bearing repack. Two mechanics worked diligently for over an hour to get the brakes adjusted correctly. Two mechanics for over an hour, plus a wheel bearing repack… all on a system in which they normally don’t do. Total price: about $ 50… same as what was quoted. Polite and honest; highly recommended!

I had an alignment done on my wife’s car at this shop. I drove it home and all seemed fine. The Tire pressure light came on during her commute to work and I checked the pressure all the way around when she got home. Rear tires were at the suggested 32psi and the front right was at 51psi and the left was at 62psi. The car drove fine, but it is unsafe to have the pressure that high. I brought the pressure back down to the recommended 32 psi. The tire pressure light went out but she said it pulled again.
This really disappoints me because I have grown to trust this shop to take care of my vehicle maintenance. I was told at the time of picking up the vehicle that everything looked good and that they had equalized the tire pressure all the way around. It took time for one of the employees to increase the tire pressure as much as they did. Of course the car tracked straight sown the road because the front tires were crowned due to being over inflated.
Having managed an auto repair business in my past, I know that honest, reliable, and reasonable repairs are the only way to keep customers satisfied and coming back. As you can see from my previous reviews, I have been happy with this establishment. If it were July or August and the tires were inflated as much as they were, I can only assume that the results would have been terrible resulting in a blow out.

We use Brake Masters for our Desert Sun Trucks and Vans for Brake purposes and we have been very satisfied. Our trucks are key to our business and we need to have them up and going quickly. Brake Masters usually gets the job done that same day we bring it in. Thanks guys!

Initially I had some difficulties with the proper parts being ordered. Once the right stuff was ordered it was smooth sailing, all due to an excellent mechanic.