Pep Boys

Usually going to a mechanic is not the most pleasant experience. Not only is something wrong with your car, but now you have to wait around forever for a bunch of strangers mess with one of your most valuable and intimate possessions and then pay them for doing God knows what to it.
Well, that was not all the experience I had at this PepBoys. During my time of need (my car having a gas leak on a cross country tip) they practically lunged at the opportunity to help me. One of the nicest men I’ve ever met, Ricardo, assisted me in identifying the problems and helped me work on choocing solutions that best fit my tight budget.
The entire staff was incredibly friendly and accommodating. I’m traveling with my cat and couldn’t dare keep her out in the car in this inferno of Arizona heat… so one of the mechanics, Chris, made me a makeshift cat carrier out of a box so that she could join us inside.
I couldn’t recommend this place any higher… If I could, I would give it 10 stars. They made what could have been one of the worst days ever into a surprisingly pleasant experience. I couldn’t be more grateful.

Excellent customer service! I was greeted by Roberto upon entering the store. Told him what I was looking for and he took me to the item. Then he and the manager, Brandon, installed it on my car and I was on my way. I was extremely pleased.
Kathleen (the Hummer with ladybugs on it)

These guys are awesome. One of the workers even went out of his way to help us with our boat trailer, even though they don’t work on trailers. Plus they’re open on Sunday’s which was awesome, considering everything else was close.

I have worked in an auto repair business in the past and had a bad feeling about this place as soon as I pulled up. The exterior of the building was messy and I feel that if they neglect the appearance of the exterior it is a sign of the care and concern for customers.
The person that helped me was entirely too interested in my car. I got a story about him, his credit problems, his spouse that took his car, how difficult it is to buy a used vehicle and, lastly, how nice my vehicle is and how he wishes he could get one.
All I was there for was an oil change. My $ 21.95 quoted oil change ended up being over $ 44! This is because he failed to note that my vehicle requires over 5 quarts of oil. Shouldn’t the computer tell him this?
The time was expected to be 20 minutes. My car went up on the lift and sat. No employees were even in sight. I asked if they had drained the oil yet and the «shop manager» told me that cars needed to cool before oil was drained. WRONG!
They finally did the oil change and I was in and out in a quick 2 hours.
The work was done, the price was high, the customer service was unprofessional. I have found another shop to service my vehicles where they treat me as a valued client.

Went in here yesterday. They did greet us while entering the building, which was nice. We did our shopping and waited in line to check out. We waited and waited and waited, we waited so long that my Dad who has a bad back left and went and waiting for me in the car. All of their employees were either on the phone or running around like crazy people inside the store. They seriously need just one cashier and that is all they do is checkout customers, waiting over 15 mins in INSANE!!! not to mention horrible customer service.

Very helpful… Gabe went out of his way to help us when we had a tire blow out in our trip from Tucson to northern AZ .when most of the tire shops are closed (Sundays)

If you like Pep boys don’t go to this one. Took my car there. I had my firend look at it that knows a little bit about cars but has a bad back so he can’t work on cars any more and he told me it needed a exhast gasket to make the car sound quiter. My car and this point had only been worked on at the dealer. There is no Nissan dealer in Casa Grande so I went there to see if they could fix it. I droped my car off on Monday and on Wendsday they told me it needed a egr tube. On Friday they told me the egr valve was also bad so I told them to do it. On Monday I called to see if my car was done and they told me I could pick it up. I went in and payed my bill $ 780. Got my keys and started my car and it was louder then when I fist took it in. I walked back in and told the guy working what was going on and he walked out there with me to hear it. He had them pull it back in and look at it. I waited 5 hours in there waiting room. They told me all the bolts are broken that hold my exhast to the motor and that I would need a new head. I had my car towed to ABC Nissan and they looked at it for me. They told me it looked like a new break and that some times the bolts are hard to get at and if you don’t know what you are doing that you can break them. I tryed to talk with Pep boys about what had happend and all they could tell me was that it was like that when it got to there shop. I had my car at the dealer when I was trying to deal with all this and got a call one day from a sales men and he gave me full trade like my car was fixed and maked the $ 780 off my new Maxima. I will never let Pep Boys look at a car for me after this.