Pinal County Federal Credit Union

PCFCU has great service and friendly staff. They greet me by name when I come in, and have always treated me as a valued patron. That being said, when dealing with a smaller bank, you’re bound to run into limitations.
My main issue is the credit card service. It’s old school. Making a payment takes several days to process and there is no way to make a second payment or view an accurate statement during this time. It doesn’t even show that the payment has been removed from your account until day 3. My other banks are able to do this in real time and display the funds in my accounts accurately, so I tend to use them for anything credit-​related.
Though I have also seen positive changes since becoming a member so I know they’re coming along, just at a slow rate. For years, if you lost a card, it took about 14 days to replace, and there was no temporary available as you would receive with other banks, so you’d be stuck using cash-​only for weeks. Last time I was in, they were actually adding printers so you could have cards made in location, same day. As someone who has lost their fair share of cards, this move was greatly appreciated!
I also just found out you can customize your cards now with custom pictures now, which is a pretty neat concept. Also, despite all of it’s limitations, I do appreciate that I can manage my credit card and billpay online, as I am nowhere near any of PCFCUs locations currently. They also offer shared branching, so I can stop into Any AZFCU or Desert Schools to handle most in-​person transactions.
The factor that I value most, and keeps me from going elsewhere is that PCFCU values their customers and treats them with respect. I’ve dealt with the same staff members for 10 years now, and the only negative interactions I’ve ever witnessed were from patrons coming in entitled or emotionally charged past the point of reason (Mostly situations concerning overdrafts, delinquent payments, or other common mistakes in which they would take no ownership). I’ve encountered these situations myself, and I came in responsibly, unassuming, and apologetically and they were kind enough to go above and beyond and waive them for me as a courtesy. When you treat your institution with disrespect, but still expect above and beyond courtesy in return, you’ll always be disappointed.
In short, despite limited technology, PCFCU has great customer service, treats patrons patiently and fairly, and is always seeking to improve.

I have had it with your credit union! How is it acceptable to treat your customers with the level of condescending rudeness as I was treated today? First when I sign up for an account with you online, it takes me a month and a ton of emails and phone calls just to find out my account number from you. Today I went into the casa grande branch to find out why my online car payment was returned as insufficient funds when I just set up a line of credit; (and no one bothered to reply to my email to you about it) your RUDE and CONDESCENDING employee couldn’t help me so instead of just asking someone the answer to the ONE question I had, she huffily had me sit in the waiting area for someone else to help me. After sitting for about 10 minutes, I just left. I’m disappointed that yours is my option for banking in this area because yours is the WORST financial institution I’ve ever had to deal with!