Wells Fargo Bank

Yesterday the teller was amazing. The banker I met with was not. His name was Mohammed asif…
He came towards me and told me to follow him. No hello, no introduction. I had to do that. I wanted to close my account. He tried to change my plans. No thanks. I know what is best for me.
Due to his rude behavior I will try to avoid this location. Does he know he works with people? Does he want to make people upset? Would he like to be treated like this?

Worst bank ever! They will not hesitiate to scam you or steal money from you. They will also lie about it and will try to blame you and drag it out until you forget or give up. If you care about safety and your money don’t do business with them.

Poor customer service. Makes you feel like they do not want your service. Recommend to be trained on scripting as well, highly unprofessional. If on the go and want poor customer service this would be the bank.

DO NOT BANK WITH THESE PEOPLE. Period. I opened my account back when I was in middle school (about 10 years ago) and had it open since. About two years ago they forced me to close my student account (I was no longer in that age group) which is fine and open a regular account. But then they start charging me $ 10 or more per account (checking and savings) each month. At this time I wasn’t really working so I didn’t have much in there and not much was coming in or out. So I ended up with $ 0 after about a year and a half of charging me monthly and then they close my account with NO notification whatsoever. I had a lot of problems with them in the last year I was banking with them (random charges)
So I switched to Patelco about 3 months ago and have been very happy since.

Amazing place tellers are always engaged with you and want to know how you’ve been and want to make sure everything gets done correctly the first time. Best bank I have been to and wouldn’t bank anywhere else.

Been with Wells Fargo since 2003. All our business and personal banking we do with Wells, but This branch is the pitts
Don’t even dream of asking for the branch manager. She is horrendous, and will just ruin your day
I went to sign a bunch of papers that required a notary, the notary had a single question, but this branch manager came and started asking all kinds of questions and being obnoxious. She even went as far as to say «You didn’t want to pay the fees for a notary, so we can’t sign this here because its on the wrong kind of paper. No we cannot print it again. » … wow, really?
I’m forking out thousands of $ on nice deal and she honestly believes I didn’t want to spend $ 30 on a notary?
She made a fuss of the type of paper it was printed on. Basically, she just couldn’t and wouldn’t admit that honestly, she doesn’t know a damn thing about anything out of state, because we walked across the street with the same papers, where the notary simply and calmly said: This is non-​california, so I need to use this here addendum form ok?! OK. Signed, mailed, done. No fights, no attitude.
There have been other occasions too. Each time this woman gets involved, you just wish you had done your banking with BofA.

Gotta love this Wells Fargo. It’s always pleasant when I go. I love to have conversations with the tellers. A good review below hit the nail on the spot. The bank is fine but the location is so effy, you have to make an immediate sharp right turn into their small parking lot. It gets crazy when there’s heavy traffic on the street and turning could cause a build up but other than that it’s right in the heart of downtown Castro Valley. Their second entrance is better leading to a bigger parking lot.

Oh wow, this is the worst branch. For simple customer service, Worst services I ever received from this branch compare to Hayward. I just wanted to pay off mortgage and deposit the check against my loan account. The check was on my name, but they refused to take the check and pay off the loan.
I even escalated to the supervisor, and it did not help at all. I will not use this branch unless it is absolute emergency. Terrible customer service and bad management attitude.
Upon their refusal I went to Hayward, Southland branch and without a question, they deposited my check.

Great customer service. Opened an acct with assistant manager, Mayra, who was courteous and efficient.

Avoid banking or opening any accounts with a Filipino banker name JOHN N.
Long story short his Service was the worst I have ever experienced at Wells Fargo that after banking with WF for 5+ years I closed my account after dealing with this rude and arrogant sad excuse for a banker.
The others there aren’t too bad, but keep your business away from JOHN N.

This Fargo is nice. I only come here when I need cash back. The few times that I’ve been inside have been quick. Fast service. Parking is always packed :(

i hate their new location because it’s so hard to get to but the staff is so friendly that it’s worth it

A piece of advice. Don’t ever hire this bank to manage your estate. The day you die and the bank steps up to distribute your estate, they’ll just sit on it forever. They won’t move a finger unless your beneficiaries force them to move on. Even so they’ll make sure the process becomes extremely hard and almost impossible! This whole process might take years!
Of course I suspect that the bank benefits itself from holding on to the money for as long as they can.
Do yourself a favor and hire a good lawyer you can trust. This is your chance to learn from someone else’s mistake. Big mistake!
We are currently experiencing the worst nightmare ever!

I switched from bank of America to Wells Fargo a few years ago. Boy am I glad I did. I have never had a relationship with my bank. it’s just a place that holds my money. When I switched to Wells Fargo that all changed. I have never received such great service from any place let alone a bank. Lytrel has given me the best customer service. he keeps his eye out for things going on with my account and always PERSONALLY lets me know when there is a change. Honestly I don’t know if it’s the bank or just him but I will follow Lytrel to any bank he goes to!

Before Wells Fargo was in a plaza where there’s a lot of parking. Now it moved to a busy intersection where it’s hard to get into the bank parking and out of the bank parking. There also isn’t a lot of parking anymore. Overall the customer service is great and a lot of nice tellers.

Hey now. I got some pretty great service from Mandeep the brach manager when I opened my new account about a week ago. He was very nice and courteous. He explained all of the banking options to me and did not seem to mind that my little guy had ants in his pants and could not seem to stay still!
He placed all of the follow up calls that he promised and so far I have been avery happy camper with Wells Fargo.

From the tellers to the managers everyone is very nice and helpful!!!

Why-​oh-​why did they move Wells Fargo to the busiest intersection in Castro Valley with one of the tiniest lots around? I’m already stressed enough when I go to the bank — now that I have that hefty mortgage to pay my bank account just doesn’t make me feel all warm and fuzzy these days… And can somebody please tell me what that is hanging above the waiting area???
But I love when the tellers call out «Can I get a smile please» when they need a manager’s assistance and I’m always treated like I have more money in the bank than I actually do these days — maybe they know that there’s hope for my account yet — so I really have no complaints. A bit of parking lot rage, yes… but complaints about the staff, definitely not.

This branch is run right, and I think that is a reflection of the branch manager. I bank at 5 different banks in Castro Valley, and this Wells Fargo office is always the most friendly, courteous and helpful of those in this town. Went to another CV bank that has some large accounts of mine and asked to change some $ 100 bills to new versions which are needed for some travel to Asia (banks in Asia don’t like old bills). My other bank (Bank of the West) told me flat out that they won’t do it and the quality of the bills is not their problem. Went to this Wells Fargo branch and they were extremely accommodating, taking the time to pick out good bills for my trip. Very helpful, very understanding.
Think I am going to move some accounts to this branch.
Well done, Wells Fargo!

EXCELLENT customer service. everyone always has a smile on their face and is willing to help. Tu the assistant manager has helped me a bunch of times and explains everything slowly to us non bank savey folk. this is the only bank i go inside of when i could easily use an atm because everyone is super cool!