CVS pharmacy

This is the CVS closest to me and I’ve never had one bad experience in this location. Everyone is always nice I ALWAYS find stuff I don’t need and I get in and out fast.

One star is more than they deserve. Waited 45 minutes in line at the drive thru pharmacy to pick up ONE PRESCRIPTION. Terrible service. NEVER coming back here again.

I already wrote a Unilocal review about my prior experience with them. After complaining to corporate Clifford, the incompetent pharmacist, called me 2 weeks later. He basically begged me to try them again and stated that they haven’t had a complaint in a few months. The fact that he was compelled to mention that, speaks volumes. Well I figured I was due 2 refills so why not? Afterall, it’s literally 2 minutes from my place. Well in true ghetto cedar hill CVS fashion, they were once again unprofessional. They felt the need to have jokes amongst themselves and the same ghetto girl from the previous experience felt the need to mock me. I have never in my life seen a business act in such a way. I’ve gone to CVS for as long as I can remember. The McKinney, Frisco, and Desoto ones act accordingly unlike Cedar Hill. It’s a shame that I will never do business of ANY kind with CVS again. I only hope that all those FOOLS receive the same treatment from a business that they have felt the need to show me not once, but TWICE

Unlike the previous Unilocalers, I have not attempted to fill a prescription at this CVS nor have I had any interactions with anyone in the pharmacy section of the store. My experience is solely based on the rest of the store.
As a former retail employee, being greeted when I enter a store or come into an employee’s work space is important to me. It’s just a trademark of good customer service when you acknowledge a customer. I was greeted when I walked through the door, despite the fact that I was on the phone (yes, I was that person). Because I was looking for deals, I spent close to an hour in the store scanning items at the red box and working out scenarios. After deciding on my final purchases, I approached the counter. I had quite a few coupons, some of which did not scan. The cashier was extremely patient throughout the transaction and did not change the way she treated me.
Based on this experience, I will definitely return to this CVS store in the future to scan for hard to find deals.

I tried to get a prescription filled here on a saturday. It was about an hour and a half before they closed. She rudely told me they had the medication but I would have to come back the next day to pick it up. When I told her I needed the prescription today, she informed me they were «backed up» and she wouldn’t fill it today. I have never had to wait more then an hour at any pharmacy, any time of day, when filling a prescription. I would understand if I came in right before closing, but an hour and half should be sufficient to get a single 60 pill prescription filled. If the store cannot handle a high volume of customers, they should consider hiring additional help or hiring more capable employees that can handle their jobs without being rude to customers in the process.
If you need a prescription filled, I would recommend going down the street to Walgreens. They have the same hours as CVS, were much busier, and still had were able to fill my prescription in less then an hour.

If you’re going for chips or ice cream, probably not the worst ever. If you need the actual pharmacy, literally anywhere else would be an improvement. You can’t get anyone on the phone they hang up, place on an unending hold, have attitude when you ask questions. Etc. And so far I have never ever ever ever had a prescription ready when they say it will be ready. I’ve even come hours after they say it will be ready and am still told they’re behind and to wait in the parking lot 20 to 30 minutes.

I like CVS pharmacies in general (except for the long checkout lines), and was happy to find one very near my house when I moved to Cedar Hill last year. I have been lucky enough to avoid medical problems until recently, when I suddenly became sick and now require numerous medications. This pharmacy employs many very nice young people, however I don’t think I’ve ever experienced such bad customer service. I am currently on hold with them on a Wednesday morning to ask about another prescription that they have probably lost, although I don’t know because I haven’t spoken to a person since the time I dialed 30 minutes ago. I frequently encounter lines, delays, and excuses from this pharmacy, and have gone days without medication due to their incompetence. I would hope that CVS would consider some improvements to their operation. **UPDATE** they just hung up on me