The Jewelry Box

I accidentally cracked the glass on my Citizen Eco Drive watch so I took it here to have it fixed. They said they’d call me when it was ready.
After a few days I called to get an update on the progress and they said ‘oh yea it is ready’. Well thanks for letting me know! Not.
After I picked it up and got home I looked at it closer and noticed pieces of glass moving around on the face. Not tiny pieces but large pieces that anybody with eyes could see. How a jeweler didn’t see it is beyond me. I took it back to them and they took out the glass pieces and I picked it up again. A few days later I noticed a few more smaller glass pieces moving around in it so I had to take it back AGAIN. Thankfully, they reimbursed some money back to me for making me drive out there so many times and wasting my time, but this time at least all the glass was out, I thought.
Fast forward to a short while later. My watch was working perfectly and then a day later it completely stopped. This time I took it to a LEGIT Citizen repair service and they said the it needed a new movement. Why? ‘Someone opened and damaged the inside movement of the watch’. Could this have happened when I dropped it? Doubt it since it was working fine until I took it there and they had to open it so many times and who knows what damage they did to it.
I wasted my time and money at this place and now have to spend even more money to fix their screw-​ups. Lesson learned, steer clear of this place.

I was looking for a jeweler to take a few links out of a unique watch. It was made of all wood and seemed a bit different than the watches I’ve personally taken links out of. I had tried doing it myself, but kind of messed it up. I searched the area and no one could help me with this watch. I was referred to The Jewelry Box, and as a last resort, I walked into this teeny tiny place, and was greeted by a young girl who appeared to be in her VERY early 20s, and sad to say, I didn’t have much hope that she could do the job. it seemed like it would be difficult seeing this watch was made out of wood and seemed very intricate. The girl looked at it and told me she’d be back in 10 min. I heard some banging around in the back and she came back in 10 min. The watch was perfect! And the best part was it was 8 bucks! Way better than the quote at Zales where the «watch guy» may or may not have been back on Saturday before Christmas. The Jewelry Box has been in business for 33 years; that’s what the young guy told me. He and the others there were most likely the children or grandchildren of the owners. If you don’t mind a couple of children crying in the background this is a great jewelry repair place. There were also vintage pieces that were pretty cool. Check it out!

These guys do a DAMN GOOD JOB!!! … at screwing up a $ 16,000.00 100 year old heirloom engagement ring!
Brought it in to have it sized and have the center diamond replaced. The ring is platinum and it needed to have the prongs lengthened because the original diamond was a hair bit bigger. I left it with them for a weeks time until I received a call to come pick it up… What I saw made my stomach drop. He had sized the band and built up the prongs with… White Gold. I am not a jeweler, but I know you don’t mix metals… I asked him about it and he stated that every body does that and it was the cheaper way to go… for some reason I accepted this. 3 weeks later the white gold on the band where he sized it came apart and caught on the bed sheets, bent the band almost to a 90 degree angle. It knocked out 2 small diamonds and a custom cut sapphire. We took it in the next day and had them look at it. When the guy took it out of the zip lock baggie to look at it it completely broke in half. I about shat myself… They said they would fix it. A week later we got a call to come pick it up. When we were handed the ring I noticed that a sapphire was missing as well as two small diamonds on the bezzle. I brought this to his attention and said «oh. oops» He gave me two small diamonds and said to give him a call in a week and he «might» have a sapphire. I told him that it was a custom mine cut sapphire from the turn of the century. His response floored me. He stated that no one could tell the difference… WTF?
Anyways we ended up taking it to De Bules and they quoted us $ 5,000.00 to just fix what this ass did to the ring and then turned around and said that the head jeweler would not touch it because it was too saturated with white gold.
Finally We took it to Leland’s Gold and Diamond… They were a life saver… They fixed everything that the Big jeweler would not touch for an 8^th of the price.
All I have to say is avoid this place like the friggin plague. Don’t do it. Don’t even think about it…

Any time I needed a watch adjusted or a ring resized, the people at the Jewelry Box always served with a smile. They also have competive prices on rings, necklaces, earrings in comparison to mall jewelery store. This is home town service at it’s best!