Zales Outlet

If I could put negative stars I would. This place is horrible, the customer service is horrendous everyone has an attitude. My boyfriend bought me a Citizen watch they gave it to us scratch used and with no batteries. Worst place I can’t believe corporate Zales has not shut this place down yet. it really gives them a bad rep.

Feeling very frustrated ! It’s been 5 months today! I had ring back about 3 times already! A Diamond keeps falling off ! Not the same one but from the ring set! They told me it would take 8 weeks and maybe even longer «Due to Vera wang «sure?! This time my husband keeps coming to drop the ring of and the office manager is never here ! So have I enjoyed having my «LOVE COLLECTION RING» I say NO! What’s the point of paying and having to keep bringing it back !? Am I the only one!?!

My Fiancé bought my engagement ring from here and the ring was absolutely gorgeous! However, I didn’t get to enjoy it for too long because after 6 weeks one of the diamonds fell out! I was like seriously? But accidents happen so no biggie. So I thought. We brought it back for them to fix it and they said it would be 8 WEEKS before it would be ready! It’s no fun to be newly engaged with no ring so after a ring less 8 weeks my fiancé calls and they say it still hasn’t arrived and it should come the next day. Okay. I waited 8 weeks I can wait ONE more day. Next day my fiancé called and once again, still hasn’t arrived!!! I have been a fiancé with no ring to show off for 9 weeks now and I am beyond frustrated! Not only at the wait time for it to be fixed, but the fact that a diamond fell out after such a short time anyway! Long story short, I would have given them 0 stars but I guess they deserve two since the ring is so beautiful.