Walmart

Shady employees and even shadier customers.

Yup. The other reviews pretty much sum it all up. Incompetent, lazy, disrespectful workers are what make this place the pit it is. It’s too bad, because this could be a really nice store located in a nice and friendly neighborhood. Seriously — these workers act like you’re inconveniencing them when you ask for help! We came in last night to pick up an online order pickup. We stood in an ever growing line for over 10 minutes. Mind you, this pickup is located right next to the stockroom. Everyone in line more or less begged for any passers-​by to assist us, with each worker ignoring our requests as they scurried away. Finally, someone came over to assist us. We picked up our order, two bikes and a bike rack, and were given a flatbed cart. No one offered to help us to the car. Nope. Just given the cart and told to be on our way. Okay, whatever. We brought our items to the car and asked another worker outside if they could take the cart back for us. They continued walking, outright ignoring our request. So, we wheeled this rather large flatbed cart back inside and place it with the other shopping carts. This is when yet another worker yells at us claiming what we were doing was a safety hazard and was unacceptable and that we were to wheel the cart back to the stockroom. Yes… two customers… were told to go into the stockroom to return their flatbed cart. Really? Words cannot even express how idiotic this seems. Alas… we did what we were told, hurried out of the store, and attempted to block out the absurdity that just ensued because at least we had our bikes we were so excited to get. Oh… but when we got home and opened up the boxes, one of the bikes was completely mangled. Sigh. I’m sticking with Target from now on.

Literarily worst place around. I have dealt with the horrendous customer service for way too long. The employees are miserable, rude and not could care less. Today is the last day this company every gets my business. I would rather pay top dollar for quality service than to deal with the frustration because of the poor excuse of customer service. There is no care for the consumer, just profit.

If I could give no stars I would! I placed an order yesterday on Cyber Monday, and got an email saying the order should be ready by 3:53PM SAME DAY. I gave them the benefit of the doubt and waited to call to find out where my order was. When I called around 5ish, they told me to call back in 30 minutes. Didn’t call back until today, and they said the same thing, «call back later» I decided to cancel my online order and place it at the Walmart by me – and I know they are more reliable than these people.
I’m not a Walmart person to begin with, and I just shopped there because the price of what I was getting was cheaper there than at Target. Never again am I shopping at this Walmart. Until they have better customer service, I refuse to go here.

LOL. This Walmart. I was looking for something once and approached an employee to ask where it was. All I said was «excuse me» and she responded: «I DONT WORK HERE!» and walked away. She was blatantly wearing a Walmart uniform. I only go because it’s right down the street from my house.

Average rating is about 2-​stars, at the time of this review. This amuses me, as I’ve been here six or seven times over the past year, at around noon, and it always very busy. I guess Morristown is underserved by value-​oriented retailing, and/​or the ratings aren’t reflective of the value proposition offered.
I’ve been to two Walmarts in NJ. Both are similar, and each must’ve been acquisitions from a previous retailer. The floor plan is smaller than a typical Super Walmart, and the look and feel is different from other Walmarts.
I’ve not had issues with the staff here. I have asked for assistance finding things, and everyone I’ve asked has been friendly and have shown me where the items are located. The checkout lines are not super fast, but match the volume of activity in the store. The parking lot is active. I’ve not had too many issues with inventory being inadequate, though the selection is smaller than a Super Walmart.

This is the second toaster I have boughten from this place and had to return. The first time I had my receipt. The second time I didn’t and they would lot help me and wouldn’t even discard the item. The people are rude and unfriendly. I will never come back to this Walmart.

I didn’t need any help from any employees, and from what I’ve read, that’s a good thing. But when I checked out, the woman ringing me up was talking to another employee the whole time. She handed me the receipt without ever addressing me or even looking at me once.

Okay, it’s Walmart, so I truly wasn’t expecting much but this place is so crazy, it warrants it’s own reality show. Let me start off by saying that I really never go to Walmart, but I found an item that had such a low price, I bought it on-​line and had it sent to the store for pick-​up (which they do for free).
I arrived at the «Customer Service» department and was second on the line. It’s ironic they decided to name this slice of the store, because it’s the exact opposite of what you’re about to experience. The single employee that seemed to know how to run the register was helping someone return a half dozen items that I’m pretty sure came from the Dollar Store a few doors away. They’re chatting away, while the employee types into the register like a gate agent at Newark Airport when you ask for an upgrade. The line now grows to 13. Yes, THIRTEEN.
Various zombies, I mean employees, wander in and out of the «CS» area looking like their tranquilizer just kicked in. When I ask for some help, they look at you like you’re speaking a language from Game of Thrones and walk away! It’s true, more than ten employees did this! Is Alan Funt going to jump out of the Dorito’s display and I’m insanely relieved knowing I’m on Candid Camera? Sadly no, this is real.
I finally ask one of the zombies if Walmart sells flares? She utters «I don’t know» or «come back after my pill wears off» something like that and I tell her «Well, maybe if I shoot a flare into the ceiling, someone will notice me?» She offers no reaction, just sauntering off in search of blood or whatever zombies eat these days.
I can’t take it anymore, and ask «Why are we standing here like a bunch of meerkats?» to the crowd, and this very nice lady said «Oh, you’re not a regular shopper, are you?» the whole line starts to laugh as I say «Why in the world are you?». After several more minutes of crowd banter and dismay, I finally lasso a zombie (between pills?) and she says «You’re in the wrong department». You mean I wasn’t supposed to be in the torture line, there’s a better one somewhere??? She tells me to «do down there, and make a left» You know those directions lead me to a blue cinder block wall, right?
I quickly determine that the between pill lady didn’t know her right from left, but at this point, even I was beginning to understand that at Walmart, NOTHING is what it seems. Then I arrived at the «pick up» area…
It looked like a democratic fundraiser in Dallas… EMPTY. Clearly the zombies here are a day older than the ones back there, which is not a good sign. There’s a screen that asks you to «touch here for an associate». At first I was concerned that it was connected to the customer service area, but then I was quite relieved to learn it’s connected to nothing at all. I wandered the stockroom and found the employee break room, a few people there told me to wait, someone would be coming (yeah, Santa perhaps?). The line grew to two and the other gentleman told me that he had done this before and that it was a bad experience then. Just when I’m starting to feel the onset of Parkinson’s and a few other age-​related illnesses a knight in a blue polyester smock arrives!
Somewhat stumbling through the process, but very eager to help (it must have been his first day), he finds my items after ten minutes or so. The receipt pops out from the register and he asks me to sign them (I had two items that were separate) but then says «we don’t have a pen». Really? I’ve gotten this far and you’re holding me hostage over a signature? I state the obvious and say «you know, you sell them, right?» to which he replies «yeah, but we’re not allowed to just take them» to which I reply «like the items I just paid for, but can’t take out of the store?». I ask what aisle the pens are in, but just as you may have predicted by now, he doesn’t know. I take the the «pen» attached to the credit card machine and scratch my signature into he paper (the situation called for this level of resourcefulness, CLEARLY)
I fled the store with items in hand and vowed never to return. I asked a friend of mine to kick me in the nuts if I ever mention going to Walmart again, and he graciously agreed. I feel pretty confident we will both hold up our ends of the bargain, so no more saving a buck but losing a of perfectly good chunk of life for me (not to mention, well you know what I mean guys…)

I ordered items online ahead of time thinking I could pick it up more quickly — NOT! The completely incompetent employee took 35 minutes to just take my name and retrieve the item. OMG! Ridiculous!

When I walk in I asked where the detergent is and the person tells me it’s in the detergent aisle, really? Anyway I’m here cause I ordered something online to pick up. When I get to the pick up area im just standing there with no one to help. Associates Lisa’s by me and don’t say anything. I ask a lady, «How do I pick up something I ordered online?» She says, Right there. That’s it she says nothing else. I stare at her, she says did you out in your order in that machine? She’s pointing towards a room full of different kinds of machines. I said this one? She then points to the signature pad and says, «This one.» I see the signature pad only says, «please wait.» I continue to wait, a couple mins later someone going on her break finally walks out of the back and asks if I need help. Um, yes I only been standing here feeling super uncomfortable while dozens of Wal-​Mart employees try their best to ignore me. She finally finds someone to help me. So I guess that signature pad wasn’t supposed to make my bike rack magically appear

Last night I caved and decided to buy an Xbox One console on my way home from work. The only Walmart that was near I287 south was this Cedar Knolls location.
I walked in past a large group of employees who were all huddled around a register area sneering and laughing loudly, telling each other personal stories and headed towards the video game dept.
When I got there, it was completely empty and no employee in sight. The video games are locked behind glass and you need an employee with a key to get it for you.
So I walked back up front and asked a woman «Jackie» who was the assistant manager for some help. Instead of taking a key and getting me my product, She tells me to go to the customer svc line and ask for help there
After waiting for the cashier to finish sharing yet another personal conversation with the customer in front of me I finally was able to ask for help, and they paged for assistance over the intercom, instructing me to go to the video game dept and wait for assistance. and wait I did. for about 10 min.
Finally I got tired of waiting and walked back (again) to the assistant manager at the front of the store and asked to speak with a general manager.
At this point the woman started getting very hostile and displayed a real attitude towards me. She kept telling me that someone is back there and basically making me out to be a liar. to which I replied that there was no employees back there. (I had looked and walked around the whole dept, there was no one there)
At this point I had been in the store about 25 min and still was unable to purchase the product I came in for, and I relayed this to the assistant manager «Jackie» to which she replied in a very sarcastic manner «well SIR maybe you should go to another store like a best buy or target and buy it there»
I was speechless but still asked her why she was acting so hostile? at this point the manager says «you know what sir!?» and starts walking away from me in the middle of the conversation with no explanation whatsoever. I basically had to follow her and ask for help a 3^rd time, this is when she tried to call the GM.
Her attempts to locate the general manager went unanswered and I basically walked out of there shocked and flabbergasted after spending almost a half hour simply trying to purchase one item.
On my way out a customer was walking by and told me that while I was standing there waiting, she had seen a female employee, standing (or hiding) in the far corner isle of the dept, facing a wall and muttering «im over here» over and over under her breath! No wonder I didnt see or hear anyone!
the employee that was supposed to help me was talking quietly and hiding on purpose! You cant make this stuff up!
I will NEVER in my life give a penny to this Walmart location, the employees are lazy, manner-​less and animalistic in behavior as are the managers who offer no help whatsoever then give you an attitude for having the audacity to actually ask them to do their job and assist a customer.
At no point in time did I raise my voice, or was disrespectful or rude in any way to this employee., I simply kept asking for assistance in buying a product and kept getting and attitude with NO HELP.
The employees act like you are bothering them and cutting into their time, even though they are on the job and are supposed to help you. Seems like these employees have some sort of superiority complex at the store
Do yourself a favor and avoid this location especially the night shift!

I like Walmart for paper goods, health and beauty items, laundry detergent, etc. Always great prices and great for people watching. I normally do not go to this store because it’s small. Went today because it’s close to home and I was in a hurry, what a mistake. Bad parking, banged up carts, no anti-​bacterial wipes for the carts like the other stores have. Store seemed unorganized and not too clean. From now on I will go to the Ledgewood or Flanders store.

You would think that if you order an item online, paid for it, and it was going to be ready to be picked up that day, that it should be a quick easy process… DONT believe it. I had a 30 min fight with 4 employees because I went to pick the item up 10 hours after it was ordered and paid for, yet I did not get an email that said it was ready to pick up… I even went and grabed one off the shelf and said look here, here is the item, here is the recipt, process me so I can be on my way… they said no because the person who was supposed to pick the item has to send me an email to say it is ready, i said then cancle the order, refund my payment and Ill purchase this item in my hands at the checkout counter, So NEVER NEVER NEVER buy anything online and pick up it at a store, always just go in and grab it off the shelf and spend the ½ on line

Never enough people working the registers, EVER! Be prepared to waste a lot of your time in here! All the employees are so rude and I wonder how they even became employed here seeing as how I have worked at Walmart out of state before and the company puts a lot of emphasis on customer service. This store is an absolute disgrace!

I despise this store, but it’s the only place I can get certain things, like wiper blades that fit my jeep. The workers are clueless… even about the department they’re working in. I needed a specific bicycle part, and the person in sporting goods had no idea what I was even talking about, never mind fully understanding English. What a disgrace this store is… the management team should all be fired.

i’m used to a super walmart, this walmart is just ok. the bad thing is that this walmart shares space with other stores such as sears/​tjmax?/ a mini mall like with radio shack and a mini food court and a food town.
you know what that means? yup horrible parking cuz this is new jersey and these ppl are crazy.
one thing i noticed, you’ll find more parking towards the sears/​walmart side than you would if you went more towards the food court/​minimall/​foodtown side, probably more ppl shopping for groceries is why.
like all walmarts DO NOT get anymore than 10 or 20 items max, this way at least you can either self checkout or goto the speedy lines, otherwise you’ll spend eternity there to checkout cuz that’s how walmart makes money… they make you wait in line so you buy the overpriced checkout aisle stuff.
you ppl do know that right? the checkout aisle stuff is like 400% marked up and about the only way to make real money, that’s why they NEVER have enough cashiers.

It was not as busy as we thought.

Hey I’m normally Walmart fan. This Walmart is back in turn-​of-​the-​century. First off the parking lot is way way small you got people trying to park on top of other people. Not like it’s a surprise jersey foke are not the friendliest type. Don’t have enough cards, and hear three or four different times in all parts of scattered all over the parking, the person that was collecting them walking slow as syrup chatting on a telephone. Now talking about inside dirty floors, staff looks like they rather stab you then talk to you/​or shoot you whatever’s quickest, the whole place looks in disarray.
And it’s sad to-​I have stock in Walmart thinking very seriously of selling LOL just kidding.
Grade D

Well, it’s a smaller Wal-​Mart in the suburbs. Very crazy inside.
Much of the inventory of items was depleted — possibly after the hurricane and snowstorm, so will give them credit for that, but a lot of products on the shelves were damaged or empty boxes. Odd enough to shop like that.
Checkout was fine; they could do with some more attendants up front being cashiers, some people in the non-​express lines were getting impatient. Or they could do one better and change the line structure to one line, many cashiers and keep people moving constantly. Ah, well, the whims of the average consumer win here versus actual efficiency.