Firehouse Subs

Ordered a pastrami and it didn’t even resemble pastrami. Ordered a few sandwiches and they were all of such an incredibly low quality meat that I took pictures and sent them to my mates in Europe because I knew they would get a good laugh from it. Better off making a sandwich yourself. I wouldn’t even eat the meat because it was of such poor quality. You can fix a lot in a sandwich but a sandwich will always suck if the core ingredient is rubbish. This place is rubbish for people who don’t know any better.

Thank you Zane for your understanding and not charging my mom’s credit card when we ordered from the wrong location! You need a raise!

Best sandwiches in Cedar Park. we go all the time. So much that the staff know my husband by name. They always have superb customer service and the food is always good. They are always a great stop after a long work day.

Fantastic, fresh sub ‘sammiches’ with an Arsenal of hot sauces provided to use. The staff is always friendly, food is really good, and service is usually pretty quick.

Mediocre over-​priced food served up by employees with bad «chip on the shoulder» attitudes, especially the heavy set gal with the bitter betty complex.
Just went for my third and final time, won’t be back. Bad attitude translates into poorly prepared food and that is exactly what we received 3 different times at this location. Nothing turns me off from a place quicker than bad attitudes… If you don’t like the fact that your working fast food, IMPROVE your situation… don’t vent your grief on innocent customers that are paying your salary.
We now drive all the way to McNeil drive when we are craving Firehouse, which is rare these days with Which Which nearby.
I find these 5-​star reviews for this location HIGHLY suspect… either they are really really old visits or friends or family of employees of this location.
Don’t waste your time and money. Far too many better places to eat in that area.

This review would be higher if I didn’t watch while the girl preparing my sandwich dropped ½ of the meat into the sink while draining, then stretched the remaining ½ onto my sandwich instead of getting more meat to fill the rest of it. I expect more from a business that charges $ 10 for JUST a sandwich, NOT including any side or drink.
Also, not to mention they messed up the only thing I ordered. This was overall a disappointing experience.

Worst customer service. Rude, conniving and useless manager. They had one chance to correct a mistake and they failed miserably.
I ordered a turkey chili about two weeks ago with 4 of my co-​workers. I paid for it but did not receive it. Big surprise! I guess it just got lost in the shuffle, which is fine. I called to let them know that they forgot to give my co-​worker my only order that I placed with them. The girl on the phone laughed and said «if you come back we will give you one for free»!!! Uhm correction I already paid for it. Try again. I told her why would I get something for free if I already got charged for it, she then offered me a free sub next time that I come in. Because the work day was ending and firehouse is out of our way,(It’s about 3 miles from our place of work) I told her I would have to come again within the following week. Today I craved a sub. Called it in. Was put on the phone with the manager, ordered a lrg Italian, she never mentioned the chili, I asked for chips then asked if they were going to charge me she said yes. I asked why. She said «it will be significantly cheaper»?! Whatever that means, fine, agreed to pay $ 1.7ish for chips. Went over there. Walked straight to the register. A boy from the sandwich line stepped off and up the the register and asked the original cashier to step aside. He rang me up for $ 3.79! What the heck! I told him that the manager said I would only be paying for the chips which is ridiculous anyways, he said I’m paying for a large sub, and that I was only promised a medium. Ridiculous. I was never told that I was only promised a medium and the manager never bothered to tell me either. Nor did she give me the total over the phone, I didn’t think to ask because she said the bag of chips was going to be «significantly cheaper» therefore I assumed, like a fool obviously, that I would only be paying for chips. He smiled creepily at me the whole time he was ringing me up, like he got pleasure out of not making me a happy customer. I didn’t feel like yelling or wasting another minute in that hostile environment. I mean the manager did not check me out, no one apologized, they had one chance to make it better. The manager also mocked me, when she asked over the phone the pick up time she put on the order ticket“like 10 mins” which is the time I gave her (sorry I didn’t want to say 4:33) since it takes about 10 to drive there, like a fool she forgot that the sticker gets put on my bag. I have the picture which I will share. They made the sandwich with pure hate in their heart and it tasted like it also. It was soggy when I got back to work. Disgusting. Now they lost my offices business, which is roughly about 30 people. We will never eat there again. Anyways this was a waste of time writing this. It’s a friggin sandwich. I feel dumb taking the time to write this but the feeling that I have for that place is only comparable to that feeling of amazement and hatred when you find out your significant other is cheating on you. I’m floored. I mean if you hate making sandwiches so much go make pizzas, go make tacos. Suck it up and leave. If not then stick around and be pleasant, just try. Make life enjoyable for all sandwich eaters.

I had to give this place a second go! First time I was kinda like ehhh! Maybe it’s an acquired taste or they just got a lot better! Numerous hot subs to choose from and if you like the hot sauce they have about 40 to choose from! All hot sauces are rated with a number 1 – 10 based on hotness! It’s safe to say I’ve become a regular here!

I have been to several Firehouse Subs in 2 states. This is the most friendliest Firehouse Subs. The service is always wonderful. The staff are friendly and always very helpful. The food is great. This location is the best Firehouse Subs.

Undoubtedly they have the best sandwiches. Last week i was here and ordered #8 The engineer on white bread. Bread was very soft and fresh. Pile high turkey with bubbly cheese from there steamers. Whats not to like about firehouse? To top that off you cant go wrong with there numerous assortment of sauces. Got there proprietary cherry lime drink to wash the food down. Will be coming back for more…

Super yummy! I had one of their new lighter sandwiches. It needed a little added pepper and hot sauce but then tasted as good as a regular. Love their fancy soda machine!

Not that great of an experience eating here. The place is not big enough to accommodate large groups of people and you were crowded while you sit down and eat. The people working here act like they are annoyed when they take your order. The food is bland with a very mediocre taste. I ordered the chicken salad sandwich and a bowl of chili. The sandwich tasted horrible and it was soggy. The chili tasted terrible and I can honestly say eating chili out of a can would taste better than this chilli. Nope don’t think I’ll be returning back here to eat. It was super expensive for what I had. 0ver $ 13.00…

Normally, if I eat Firehouse my husband picks it up for us on his way home from work. But twice I’ve gone to get sandwiches there and both times had subpar experiences.
The first time, I wasn’t sure what my husband usually ordered for me so I asked the cashier lady’s advice. I tried to describe the sandwich, and she just sort of apathetically pointed to the menu like why don’t I look there instead of bugging her with my questions. She said something like «order whatever you want.» It took me off guard because typically in restaurants employees enjoy talking about the menu or making recommendations but this woman just wanted me to order and not involve her. I understand that but it was a little disappointing. It was just the overall attitude that wasn’t very friendly or customer-​service oriented.
The next time I went in was worse. When I got to the register, I ordered two of the same sandwich, one for me and one for my husband. I couldn’t remember the name of the sandwich at first, so I might have paused between saying the word «two» and the name of the sub. Regardless, when they called my name with my order there was only one sandwich. That’s okay, honest mistake, right? So I went back up and politely told the gentleman making the sandwiches (who was not the same guy who took my order) I was still waiting on a sandwich. He then emphatically, in my opinion, rudely said, «YOU ONLY ORDERED ONE.» Again, he wasn’t even the person who took my order, although he had been standing nearby. Most places, even if they thought the customer made a mistake, would have apologized for the misunderstanding and went ahead and made the other sandwich (which I was fully prepared to pay for, of course!). However, this Firehouse guy told me to go to the back of the line (which was about ten people deep again) and order another sandwich. Seriously.
I’m in the customer service field and this kind of attitude towards customers (even if they are wrong. which I wasn’t… but that is beside the point) is unacceptable. I really hate that 100% of my experiences with their employees have been bad because their sandwiches are good compared to somewhere like Subway or fast food, and I live so close to this place. My husband doesn’t seem to have these issues, so I still eat the Firehouse subs he brings home. :)

As soon as you walk into the sub shop you are immediately greeted by folks making the subs. I decided to order my favorite «Basic» sandwich that I use as a benchmark at all sandwich shops… Roast Beef with provolone and black pepper. I want to taste the flavor of the meat and quality of the cheese.
So how did Firehouse Subs do?
1. Great Customer Service
2. Quick Service
3. Plenty of beverages to choose from (Fountain and Refrigerated)
4. The sub was tasty and the cheese was great. It is one of the best subs I have had in Austin. Definitely better than Jersey Mike’s and the Roast Beef has a better flavor than Thunderclouds.
I will definitely be back to try their cold subs and some of their specialty/​favorites.

The food is average and so is the service. I don’t like that sometimes I come in and my sandwich comes out steaming hot and sometimes it comes our just lukewarm.
I love their long list of BBQ and hot sauces they keep out on the counter. I’ve found a few that were worth buying and having at home.

I love this place very friendly and I live it when you walk in and they say «welcome to firehouse!» Sometimes they don’t:(once I waited for someone to help at the counter and I stood there while employes just walked past me:(finally someone helped me:) I asked for a fork there subs are great an I love there ham and there drink thing!!!

I’ve always believed that if you eat somewhere a thousand times, you’re fully qualified to write a review. I have not eaten here a thousand times. I’ve been here a bunch, though. I always get the same thing. So if you really want to know the ins, outs, and whathaveyous of the Engineer (turkey, mushroom, and swiss sandwich), I’m your guy.
This thing is not going to blow you away. You’re not going to call your Canadian pen pal to tell them to get a passport and a plane ticket because you found something incredible. You’re not going to take out a second mortgage and sell your car to start an exact duplicate restaurant called Wiremouse Subs on the opposite side of town because it’s a sure thing. This is a national chain sandwich for under $ 6. Set your expectations accordingly.
That being said, it’s pretty good. It’s served warm, the ingredients are all solid, and you get a pickle. You know what I hate? When you go to a sandwich place and they don’t give you pickles. Who does that? Awful people, that’s who. Don’t worry, these are not awful people.
They’re nice people, actually. When you walk in the door, they all yell at you, «Welcome to Firehouse!» Yeah, it’s not the most sincere thing in the world. And it makes Firehouse a poor spot to seek sustenance if you just set your boss’ house on fire and you’re laying low for a bit. But it’s nice to feel welcome.
Like I said, I always get the same thing. I’ve sampled most everything else on the menu, and the Engineer is my favorite. Well, the meatball is technically my favorite but I try not to indulge. We don’t all have the metabolism of an olympic swimmer, ok?
One last thing. An employee once told me that the sandwiches are ordered by descending popularity. The Engineer is sandwich #8. What the heck, y’all? Stop making me question my own taste buds. Let’s get this baby to #1.

Great service and clean store.
The food is standard for Firehouse subs. It’s good but not great.

Always consistent. Melty and good. The #8 Engineer is to die for with its sautéed mushrooms! Love love.

Is it a coincidence that this Firehouse Subs is a block from a real firehouse? Probably. It’s also right across the street from the Cypress branch of Austin Community College, and around the corner from the Milburn soccer fields, a couple of schools, and about a dozen kid-​oriented businesses. Maybe that’s why it’s always crowded, and why they don’t seem to have to try very hard.
It’s not Thundercloud, that’s for sure. The sandwiches are okay: the bread is fresh, and according to my daughter, the meat is fresh. But the lettuce and tomatoes is that shredded iceberg variety with a sickly pink tomato slice thrown in for good measure. And the veggies on the only veggie sub option consist of soggy mushrooms, onions, and green bell peppers that taste like they’re sauteed in oil and vinegar. My sandwich was dripping so much oil that they served it in a Styrofoam container.
They do have the good kind of chips (Vickie’s), and a good variety of those. They brag about having 140 different soda choices, and those are served via a space-​age machine with a touch screen. I opted for unsweetened ice tea. Kudos to the firehouse for having real lemons and limes, even if they were a bit dry.
Two sandwich combos (with chips & fountain drink) came to $ 17 and change… not cheap. The tables in the meager eating area were packed and the noise level high, so if you’re in a pinch and need sandwiches to go, that’s a better bet than planning to eat there. I was wondering what they were serving at the real firehouse down the block.