Happy Tails Pet Resort

Excellent kennel that takes very good care of our two dogs. Pricing is reasonable and our dogs come home happy and healthy each time!

We love Happy Tails, and so does our puppy! The staff is so friendly and kind. Our puppy (yellow lab) is always happy to go and cheerful when we pick her up. We appreciate that she gets lots of love and attention on our busier work days!

Boarded kitty again over Easter and was very pleased with their care. The only problem I had was that the windows were covered with plastic because they were repainting and the radio they leave on for the animals was just loud static. But overall not a deal breaker!

Three day stay, was a little worried because of previous reviews, bit they were close, I was in need of a quick solution and went ahead and booked. When I picked them up I was able to watch them for 10 minutes while they were on their playtime. They were so happy and having fun. My girl pup loves people and was getting great attention, and the pug was happy snarfing around as he normally does. When they came out I had a great talk with the handler and she proved she knew them well and even brought up how my storm fearing gal did well through the stormy weekend night, that they have someone there overnighting. I did not ask about it, it was volunteered, and that reassured me that they had listened to my worries at check in. I had asked for them to be bathed and trimmed, and they were very clean from their baths the night before. These dogs came home super happy, I could tell they had really enjoyed their time. I will be back for sure. Saw them doing updating on pen areas. I am a very happy customer.

I understand that others have had bad experiences and feel terrible for them because my dog is like my child and I would be devastated if he was not well cared for when boarded. However, I have had a very good experience with Happy Tails, and I have taken two different dogs here on a regular basis for more than 6 years. My dog goes for both daycare (on days when we work 9+ hours and don’t want to leave him alone that long) and for boarding on a regular basis.
We have literally taken him to daycare 100+ days over the last 3 years and he’s been boarded for multiple days at least 10 times, and we have had no issues whatsoever.
We always get back a happy, healthy dog when we pick him up. He actually gets excited to go there, and starts wagging his tail as we walk in the door.
Our previous dog was also boarded at Happy Tails many times, and as he got older, he had some serious health issues and had to have insulin twice a day plus prescription food. He was a high maintenance pet in terms of daily medication and monitoring, and we never worried about leaving him with the crew at Happy Tails. We trusted them to take good care of him when we needed to board him, and they did.
I know there has been a high rate of turnover, and wonder if that and lack of more seasoned staff members has lead to some of the issues highlighted in other reviews.
I am a long-​time customer, and my experiences have always been very good at Happy Tails. Because we take our dog a lot, I also see other people dropping off and picking up their cats and dogs, and also have not seen any issues or signs of concern. If I did, I would find another place for our dog.

Kalee M. of Happy Tails Pet Resort I would to take a minute to respond to what you shared in response to my initial review…
1. Yes, you all apologized, as you SHOULD have but you did not do so initially! I also noted in my initial review you did the right thing by honoring the fee I was given.
2. Your front desk staff never even asked for shot verification, I had to force it on her which tells me you aren’t really checking to see if the dogs staying there are vaccinated.
3. If you personally worked with my 3 dogs during their stay, you SHOULD have noticed that my terriers backside was completely brown and stained with dried and wet feces. If you did NOT notice this, I would say you are either blind, or clueless!
4. You are correct… Being boarded and away from home is very stressful on our pets. That being said, I have boarded mine many times and have NEVER had an issue with diarrhea before and certainly never received my dog back covered in feces.
5.The fact that I gave instructions that your food was NOT to be given to my dogs because I did not want their tummys any more upset than they already were due to the stress of being boarded, shows that your business does not care to follow clients instructions. Not only that, but my dog continued to have diarrhea for 3 days after being picked up while he was adjusting back to his normal food.
6. I called 3 times a day while I was out of town to check on my dogs and each and every time I was told they were doing FABULOUS! CLEARLY they were not doing fabulous!
7.If you as a manager or worker of a pet boarding facility don’t care to follow clients instructions, don’t recognize when a pet is ill or having diarrhea and realize you should tell the owner, or you just don’t care how upsetting it is to receive a sick dog back, you should shut your doors before you kill someones pet and wind up being sued!
8. Lastly, your reviews speak for themselves…

Can you give zero stars. Bait and switch. Awful, clueless staff. Quote one price then charge another. Stay away. Do NOT go there because you want to save some $$ because the price they quote you ain’t what they are going to charge you when you are back. Better Business bureau complaint is next…

Serious lack of communication. We’ve been coming to HTPR for about 6 mos averaging 2−4x a month.
The front desk staff always seems like a mix of bored or inconvenienced by our presence. They are fast & efficient but never seem to have any contact with the dogs nor any desire to.
The kennel staff always seem happy to see my guys but also seem very uncomfortable being up front. The tend to scuttle out and then back quickly as if they’re afraid I’ll ask how things went. If I DO manage to catch someone’s eye and ask, I get a mix of «haven’t been here long yet, but think it was fine», «oh, um, yeah, great???», «I’m not sure…»
After usingPetSmart at 1890 Ranch on the weekends, we were surprised at how much MORE attention we received when we’d have expected less at a «big box» place. Unfortunately, they’re not convenient at all for heading into Austin on weekdays.
We’ve since moved on to another local facility where we got more attention and a FULL TOUR of the facility before even being handed enrollment paperwork.

HORRIBLE. Our dogs came back covered in filth, poop and the owners did not seem remotely concerned.

Do not take your pets here. I took my dog here because my normal place was booked and it was a huge mistake. When I dropped her off, they were very nice. I added playtimes so she would be active all weekend and felt good leaving her there. I honestly told them that I was between vets so I wasn’t sure if she needed any shots. They assured me that if she did, they could administer them since they’re partnered with a vet and they would call me if she needed anything. When I picked her up Sunday, the lady told me she was behind on a shot so she had NO playtimes. My poor dog was stuck in a kennel for 3 days and nobody called me after they assured me they could give her anything she needed. I was furious. I NEVER got a call. I will never take my dogs here again and I will be sure to tell everyone I know not to either.

Our dog Sydney seemed to have had a wonderful time at Happy Trails for the 6 nights we boarded her there recently! She was reluctant to come home after receiving what must have been such good care and attention. The front staff were friendly and the premises were very clean. The reasonable rates makes it an affordable option as well. We would highly recommend Happy Trails for anyone who needs the reassurance that their pets are in good hands while away! We will not hesitate to use them again on our next vacation!

You HAVE GOT TO BE KIDDING ME. My dog was left there for 3 days — this was quite a while back, but am just getting around to this review after someone asked me if I ever heard of this canine concentration camp. When I picked up the dog he looked all wrong, sickly. He was wet too. I asked about it, and the woman at the counter started LAUGHING and said that he vomited on himself and had to be hosed down. Then LAUGHED again, as if that’s funny at all. I told her it was not funny and get me signed out asap so I can figure out what is wrong with my dog. Within 15 minutes of getting home he collapsed. Rushed him to the vet and was told he will die within the hour without surgery. 15 minutes later he was stabilized and on his way to surgery. Hours and nearly $ 4,000 later and a very sleepless night for me, the dog was on the mend. He had GDV, more commonly known as bloat. I’m not saying Happy Tails caused it. They may have by altering a large breed dog’s eating/​exercise routine. Maybe they didn’t. When I contacted them is actually when it really got bad from a customer service point of view. Dr. May did one thing and one thing only — cover his butt. He made excuse after excuse about why allegedly trained vet-​techs couldn’t identify signs of fatal situations in pets or why nobody bothered to call me when he started vomiting. He then admitted he wasn’t exactly on staff at that time because he and his wife (the owner) were having marital issues. Who cares? The wife was even worse. Viciously denied any wrongdoing, never followed up with an investigation as promised, never called just to see how the dog was doing, never answered a follow up letter. So gross. There is so much more emotional detail, but the point is, Happy Tails is a dreadful, foul operation with a run & hide attitude when it comes to their mistakes/​failures — ones that involve loved ones — members of your family. I doubt it will happen, but remember my story before you choose them — your dog COULD come minutes from death in their other-​than-​attentive care and the person at the desk might just LAUGH. All the 5-​star posts on Unilocal posted after this one are likely BS. All of a sudden, they go from having 2 posts total in their history to an additional 5 just for the month of May? Plus, ALL those Unilocalers have NO OTHER POSTS WHATSOEVER. Trust a wary soul — I have no axe to grind with H.T.P.R., oh wait, my dog would have DIED had he been there an hour more and they didn’t do A THING ABOUT IT!