Travertine Artisans

Honestly, you get what you pay for. This isn’t our first rodeo with counter tops so we know what to look for. They were the cheapest and we figured we’d go with them since this isn’t our last home we are going to buy but it needed some granite counter tops. At the time there was 1, 5 star review on them so we decided to take the risk. how bad could it be?
At first they were very prompt. Ruben responded to emails quickly, showed us the slab. I mean it seemed to be flawless. Then the install happens. Luckily I was working from home that day but wow, it took forever. They were cutting and sawing in my front yard. They brought in the pieces and there were odd gaps where the counter top sits. Then… I hear, SLAM SLAM PAT BAM BAM. what the heck? I looked and they were punching holes in my dry wall to get the counter top to fit. Ruben said the wall was uneven. really? Our old house was built in the 50s and super uneven but the company that put in the granite, measured it so it would fit perfect. He said «You’re going to put a backsplash, right?» What if I would have said no? Then he goes on to say that my husband wanted the big slab in one piece not two and the holes wouldn’t have happened. Ruben was the one who suggested the single piece! There were holes in the drywall were (luckily) a backsplash was going, and missing plaster pieces in a noticeable area. Then the guy drilled the faucet hole by eye meaning he didn’t even measure it so it’s off center. I had texted my husband and as soon as he got home asked them to come over. There was a lot of argument on the install but in the end they didn’t pay for the damages and honestly, we just wanted it over with.
The outcome: Luckily the backsplash went over the busted dry wall. The area where the plaster is missing looks bad because we can’t get the texture to match the original. There are big gaps were we had to use a lot of caulk to cover. My husband had to buy a mounting kit for the sink since there was no support. The corners are different on each piece (one round, one square). Ruben said the granite is sealed and it’s NOT. We had to seal it. There are areas were chunks of granite are patched by Travertine Artisans that had broke and there’s orange stains in random areas.
Yeah so if you don’t know much about granite counter tops then this might be OK for you. If you’ve done this before. go somewhere else.

I just had all granite counter tops installed and it’s absolutely beautiful! I also got a new sink! Next they are doing Travertine back splash! I’ve never been happier or more impressed! Ruben was professional and he/​they had a quote half cost of what Home Depot wanted! The installers were fast friendly and professional. I would recommend them to everyone and I am telling everyone! I feel like I won the lottery –it’s amazing the transformation they did in my kitchen. It’s added value to my home like I never expected! Thank you guys! I’ll keep coming back for more work … Maybe floors too! Thanks — Vicki

I had these guys install granite countertops in my house this past November. They were crazy quick– from the moment I called until the time the installation was finished it was just a matter of days! I was so happy that they were able to fabricate and install before Thanksgiving. They use a great granite yard and were able to get me a HUGE piece of Absolute Black honed. This means that there were NO SEAMS at all and it looks beautiful against my white cabinets. Because this is a finicky style of granite I had a minor issue, but I just sent an e-​mail and Ruben was out to my house and took care of it (added a stone enhancer)! On top of all this service, I had obtained several quotes beforehand, and they were one of the most competitive in pricing. For the win!

I just began remodeling the bathrooms in my house, and the powder room was my first project. The company provided a good selection and excellent value for what was purchased. They delivered in a very short time frame, as promised, and the installation crew was prompt, clean and responsive. The stone sink is a beautiful compliment to the granite counter top. I recommend the company highly.

The owner did several people wrong. (See reviews under another company just feet away from this address.) He did me wrong in 2011. Ruben Nunez is not trustworthy. He took my money in advance and promised he would do a good job. He didn’t return my calls… not one, not ever. Very shameful.

I have a 10′ rotunda that I can’t buy a standard table for because of the radius. Since it was going to have to be custom made, I decided to just do it in travertine. I created a template for the table top and gave it to Ruben. He suggested a design for the three pedestals, which I liked. The price he quoted was excellent (under $ 1000), so I gave th go ahead. Two weeks later, I have a beautiful travertine table. The installers were fastidious about getting it centered properly and having the pedestals properly spaced. I’m very happy. I doubt anyone else in the Austin area would have even taken on the project, much less done it for such a good price. Ruben’s the man.