The Home Depot

Good Folks up at this Home Depot. Easy place to get in and out of if you’re doing in-​store pickup for online orders.
The entry and exit to the parking lot is a little bit weird as there’s a couple of one way thoroughfares going into the contractor pickup area, but otherwise it’s a pretty standard Home Depot.

My basement was flooding and I was having a hard time finding a pump that would fit in a 10″ sump pit. I went into this store and bought a utility pump. It quit working after a couple days and I returned it. The girl in returns was nice and she gave me the option of cash or putting money back onto my card. She also apologized for the inconvenience. Pretty good customer service there.
I had decided to call around to local stores after looking online for one. Terry in Plumbing talked to me and actually seemed to care about my situation where as other stores, not so much. In fact, I had ordered a sump pump months ago from Menards and they never sent it and never refunded my money. I may have to sue them to get it back. Terry really deserves 6 stars ***** because he gave me the best customer service EVER! He told me which pump that size had the highest ratings. He suggested I take pictures of the set up to bring in and he asked me lots of questions to gain information he needed to help me. He empathized with me over my issue with Menards and my flooded basement and complimented me on staying cool and collected. He gave me great advice on removing the old pump and connecting the new and told me to call him if I had issues. I had some troubles with getting the pipe off the old pump and he had me bring the old pump with the pipe stuck to it into the store. He measured the base of the old pump and the base of the new model I had bought and informed me there was an inch difference, so I may have issues. I had described to him what the connectors were like for my pipes, two rubber ones with clamps and a black plastic one in between those. He said if I could not get them to make up the difference to just put a brick in the bottom under it. I ended up doing that and it worked! He anticipated issues I may have and solved my problems of installation before they even occurred. He even disposed of my old pump for me so I didn’t have to carry it back out of the store. You cannot ask for better customer service than that. He deserves a raise!!! I asked him if he is a plumber and he told me he is a retired engineer and he likes to help people.
The rest of the store needs to get their act together. EVERY time I called I got transferred to the wrong department. I even chose the extension for plumbing and somehow got someone else. If you can deal with getting transferred a few times though, this store is still well worth the visit. Today their credit/​debit card machines were down and I didn’t have enough cash with me. They had to call in the payment.
If you have any issues with plumbing and are doing it yourself, go see Terry at Home Depot on 1^st Ave in CR. He will do right by you. Make sure you tell the manager what a good job he did too. We want to keep good employees who help us at these stores.

Initially, I found Home Depot more difficult to find what I needed until fairly recently.
The staff is incredibly helpful and knowledgeable. It is also the only DIY store that will cut your wood to whatever size you want, thread pipe and I’m guessing they offer many other services that I haven’t taken advantage of. I will still go to Menards and Lowes, only because they have certain products exclusive to them, that I use.
4 Stars to Home Depot.

They put an item on sale for Memorial Day weekend. I called on Monday to learn they were out of stock, but would get more on a truck on Tuesday. I call on Tuesday to learn that they would get more on a truck on Wednesday. I called on Wednesday to learn they would be back in stock Wednesday afternoon. I drove the 20 miles on Wednesday afternoon – none in stock and getting nothing on Wednesday. No, they would not give a rain check. Called on Thursday, multiple times, still not in stock. Called on Friday – now in stock and NOT ON SALE. Counted on my cell phone – 8 phone calls over 5 days and a wasted trip. What a rip off.

I love Home Depot. John on the electrical department is one of the most knowledgeable people to get electrical advice from in town. Also, during the floods, I sandbagged side by side with home depot employees in Palo. I know they aren’t local, but they function as if they are.

Lowes has cheaper outlet covers the ones that hides the screw! But Home Depot is more of a construction wear house Lowes seems cleaner along with Menard’s but Home Depot is a little closer to my house. All three are pretty much the same store and most of the employee’s seem to just want to hang out, there are a few that know what there talking about and can help a customer with question’s!