Cedarburg KinderCare

We have been sending my son to cedarburg kindercare since last year when he was 2… he was doing wonderfully bc the teachers really cared and you could tell because he would talk about them all the time.
Then he switched to the ¾ year old room and he started off great but then teachers started to change often and then a child started pushing and hitting my child. At first when it happened we told my child to tell him to stop doing that if it happened again and then go tell the teacher… he must have done as we asked bc it stopped but then started up again a couple of weeks ago. Also a couple of weeks ago we noticed when we would drop him off no one would acknowledge us so of course my child didn’t feel welcome and then he would tell us this child would push and hit him.
What bugs me the most is that no one said anything to us but I found out from my child and then when I confronted the teacher she played it off as a game! How is pushing and shoving a game? What if someone got hurt? Also did the teacher really see it happen and wouldn’t they stop it if it did? I paid all this money for him to be well taken care of and apparently no one cares! Why couldn’t the teacher tell me when I go to pick up my child that something like this happened before I had to find out from my child! He use to love going but he didn’t want to go anymore.
Right after I brought this up to the teacher my husband took my son to drop him off and that’s when they started acknowledging him but to him it seemed really fake meaning very over dramatic.
The next day I called to talk to the director and she would play it off and make it seem like it was no big deal and then she proceeds to tell me nicely that it could have been my child fault! That is when I had to stop her and tell her that we wouldn’t be attending there again.
I found out later that day that this has happened to other parents and it is unacceptable! We are paying them a lot of money to make sure our children have a safe place to play and learn.
Also another thing I need to bring up is that we decided to have my 3 year old do phonics only to find that his workbook looked like his teachers did it for him just by how perfect it looked…
I am so very upset. I do not recommend kindercare to anyone especially at the cedarburg location. Please beware!!!
I also sent this info to Kindercare but apparently they don’t care.