Krueger’s Auto Tech

Today I made the regrettable mistake of choosing Krueger’s Auto Tech for repairs on my car. The night before my misfortune, my engine shut off while I was on my way home so I pulled off to the side of the road. I put the car in park, turned the ignition, and the car started fine. However, it makes a creaking sound while turning and the steering is hard. So I brought it into the closest auto shop around. Unfortunately for me that happened to be Krueger’s.
I brought my car in around 9:30 am. The guy at the counter was quite rude and frankly pretty weird. He wouldn’t look me in the eyes when talking to me and had a stuck up, childish tone with me. He told me it would be a while before they could start so I left my keys and walked home. By the time they had finished it was 5:00 pm and they had done nothing to fix the problem. They flushed my steering fluid, which did no help, and charged me $ 60.
I expect more from a mechanic. These «professionals» whom I am paying to do a job, couldn’t even tell me what the problem was with the car, let alone fix it. So in summation, Krueger’s left me without a car for over 7 hours, did nothing, told me nothing, and took $ 60 straight from my pocket. If you care about your car and are looking for a mechanic with some decency look other than Krueger’s Auto Tech.

I called a day ahead to see when they were able to do emissions testing. I asked when they would be doing them and they said 8am-​12pm because it was a half day. I went in at about 10am and was told that the machine was off and everyone was eating so they were closed.

I’ve brought my car into Krueger’s a number of times, and they’ve always been upfront and honest about my vehicle’s immediate needs. As a woman on a limited budget, it gives me comfort to know that they’re not going to try and sell unnecessary or questionable repairs, simply because I’m not an expert in their craft. Krueger’s hours are also convenient, and their prices are reasonable.

Brakes failed in the Cedarburg area. Made the most sense to fix it locally considering towing costs back to Milwaukee. The tech called & said a rusty brake line had a hole in it & suggested they replace all of them. No problem. if 1 is rusted they all are. Got the car back & it drove fine. But, upon inspection I noticed they substituted a large section of metal brake line with a rubber hose. They also took another major short cut by running the rubber hose below the unibody supports. The hose is now susceptible to catching on road debris passing under the vehicle. The factory installs the brake lines in a recessed area of the unibody. Krueger’s should have done the same!

I’ve been to Krueger’s Auto Tech for a few different issues now — oil change, problem with car starting, and car noise issue.
Price: I’ve found Krueger’s to be very reasonably priced for all of the work and diagnostics I’ve had done. I recently had my car in to check an issue that I thought was the battery. They checked the battery and found it to be fine, and didn’t charge me for that check.
Service: The people who have worked at the counter or taken my calls have always been cordial. I feel like I can trust the technicians there and they’re not just trying to sell me repairs I don’t need. A few of the times I’ve been in there, they’ve sent me away with a report of «things are okay» and haven’t tried to tell me that there’s something wrong that wasn’t there.