All About Eyes

After having initially a good time and joking with the staff it quickly turned into something pathetic as far as customer service. Mainly I’d say unprofessional and immature about the situation. I came in one week before and purchased sunglasses on my insurance because I just got lasik and no longer had a prescription. I paid like 30 bucks out the door with a check. That day I make an appointment for my 8yr old daughter for today. I take my daughter in and she doesn’t need glasses. so I decide to get her some sunglasses. Pretty much do the same thing I did last week. Due to the lack of education for customer service for the non-​educated ophthalmic medical tech oh wait that what you would be if you went for formal education… Tells me he will call and see what my insurance says about sunglasses. On story short we end up arguing back-​and-​forth not only about being unprofessional and uneducated for her stuff but also the simple fact that she’s smiling and smirking at me at the same time being just as an educated because she has no answers. Then says that she wants me to repeat it after she stood there listening to both conversations about the situation. But of course didn’t want to step in at that time until it escalated then began to smile and almost laugh at me. I’m very educated and very professional. During all of this I was writing out a check for the copayment which is a measly $ 10. She (the OD) was having trouble running my check and getting me out a payment receipt then finally did and didn’t even say thank you for coming in and just left it on the counter then went back to her office. I really suggest no one ever going here I can suggest many other places around here that take the same insurance which is imed or pay out-​of-​pocket because it’s worth it just simply for the human decency. By the way this is not my first experience here I’ve had several experiences and none of them have been out of the way genuinely positive. So if you have questions I need answers don’t go here. They have none. At the end of the day I finally walked out with no information, no sunglasses, and no appreciation for business. I hope your affected by HCAPS.

I went for a long overdue eye-​examination with Dr. Lisa Hamilton and she was extremely thorough, professional, informative and friendly. They really make your experience a personal one that is catered to your needs and requests. Great practice! Highly recommend!