Conn’s

After a great experience purchasing on interest free financing in a breeze just over a year ago, I made my way back after an unfortunate incident that ended on a happy note thanks entirely to Conn’s and their accident insurance coverage and great team! On Christmas Eve my teenage daughter threw a mechanical pencil and accidentally hit the TV screen which immediately cracked the glass and destroyed the pixels. I called Conn’s unsure if I had coverage, that it would cover this based on how it occured, the time elapsed since purchase, or if I even had the coverage. I was BEYOND pleased to hear the lady on the other end of the phone tell me it was. The Monday after the Christmas weekend a technician arrived and was so professional and kind. He advised that he would put in a request for replacement and that I’d hear back within 5 days. After only 3 days I received a very nice voicemail that I could go to the nearest store to find a replacement TV based on the amount I paid originally. We arrived and the great salesman Justin and his manager (forgot his name) helped us find an even better and larger TV that was on sale for a big discount. After paying only for the optional, and highly recommended accidemt coverage on the new set, we went home with a brand new TV without any haggling or hassle. Seriously one of the best and easiest experiences I’ve ever enjoyed as a consumer. THANK YOU SO MUCH CONN’S!

We purchased a leather sectional in November and were offered insurance that the salesman said would cover any damage, even if our kid stabbed the couch with scissors or wrote on it with sharpie, so we opted for the insurance. The couch was delivered a few days later and was set back against our wall, so at the time of delivery, my husband did not notice a tear in the stitching in a back corner. A few days later we moved the couch forward as we felt like we were too far from the tv and noticed the tear along the seamline. A guy came out and said he could not repair it but would take pictures to send to corporate so they could replace the back. A couple of weeks later, a woman called and told us they would not repair the tear as ‘it was obvious from the picture that a large object was dropped on the couch,’ which is completely untrue and there is no way to know that from a picture anyway. Its poor craftsmanship (the tear is right on a seam… the seam was clearly stitched improperly) pure and simple. DO NOT believe the sales person when he/​she tells you insurance covers any damage whatsoever… this is a lie, it covers nothing, they will come up with any excuse to take your money but not replace/​fix their poor quality offerings.

They still haven’t credited the credit insurance they charge on the couch I bought back in December. They told me to email them a copy of my homeowner’s insurance and they’d credit the charge the next day. It’s been six months, no credit. They’ll call you right away though if their cashier hasn’t applied your bill pay check yet on the day payment is due. When I say call you, I mean they call every 2 hours starting at 8am. I tell them I use bill-​pay and the check is there. They thank me and explain that even-​though they put a note in their system saying payment will clear today, I’ll still receive calls for the remainder of the day.
Also their system won’t allow me to view my account. I’ve been in contact with them for the past 3 months trying to register, to view my balance and such (searching for the day they credit that insurance charge) and they still can’t get me online.
Not worth shopping here. ever. for anything. Next time I’m going to just go there, have them write up this huge order, get things to the door for me, then cancel on these a-​holes.

RIP OFF !!!
JUST TO LET EVERYONE KNOW, I HAVE PURCHASED ITEMS HERE IN THE RECENT PAST, I WASN’T WINDOW SHOPPING.
They do NOT honor their price match policy. I found the same appliances at Home Depot for $ 200 less and they said that they would not match it even though their store policy states that they will not only match an advertised price but they would beat the advertised price. The store manager couldn’t care less about customer service or the written store policy. I will never shop here again and I will tell everyone I know about the false advertising and terrible service that Conn’s offers.

Please do yourselves a favor and DO NOT SHOP HERE! I will explain my unfortunate experience with this horrible company and particular store. There were multiple mistakes and incidents so please read thoroughly before you decide to purchase anything from Conn’s. I went in the week of Black Friday to purchase a Loveseat. I forgot a 10% coupon that they had mailed me. I called them the next day (which they promised to deliver) and they said they would apply the 10% no problem. The furniture arrived a day later than they said (not really a big deal but they did promise next-​day delivery at the time of purchase). When the furniture arrived, there was a tear in the leather. They repaired it but it still wasn’t brand new. That’s not the part that bothered me the most. They had told me over the phone twice and in person twice that they would honor the 10% off and I never received any credit. I went back to the store for the third time and they said they could not do it.
DO NOT SHOP AT CONN’S! THEY DO NOT CARE ABOUT THEIR CUSTOMERS! THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE! YOU ARE BETTER OFF BUYING FURNITURE ELSEWHERE! I SPENT A LOT OF MONEY THERE AND FOR THEM NOT TO GIVE ME THE 10% PROMOTION THAT WAS GOING ON AT THE TIME IS A HUGE MARKETING MISTAKE. THEY WOULD RATHER HAVE ME NEVER SHOP THERE AND BADMOUTH THEM FOR THE REST OF MY LIFE TO EVERYONE I COME IN CONTACT WITH THAN GIVE ME A LOUSY 10% OFF PROMOTION THAT WAS ALREADY GOING ON FOR EVERYONE.
SHOP ELSEWHERE! YOU HAVE BEEN WARNED!!!

Half the signs are in Spanish. Walked out. Won’t be back. Ever.

The selection here isn’t great for how big it it, but the quality is top of the line which I liked. The drawback to that was they charge top of the line prices, Best Buy, Sears, and American Furniture Warehouse have the exact same items at better prices, but it would be nice to be able to get everything in one stop, but not for these prices. Another reason to stay away is how pushy the salesmen are. It’s like a stereotypical 80’s used car lot.

Bought a Fridge and a microwave at the CONN. Buyer beware, we will match prices up to 30 days. In the fine print not mentioned by the Con Sales person Bob or the Con manager, ad only. Manager said he would call me back, didn’t happen. 1 week later, 2 calls, no return calls.
Went to conns and found a dish washer I liked and a washer and dryer I liked. Bought them at Appliance Outlet for less. Why waste your money at conns unless you want to be Conned.

This place deserves zero stars. I had perfect credit, checked it the day I was there and tried to get financed. Found a $ 3000 living room set I wanted. The sign said $ 99 monthly payments and a total of $ 3500 after all payments. The scam artist salesman came back with $ 195 monthly payments with $ 4900 total after all payments. I walked out. Checked my credit a week later and my credit is «poor» and it says i have a $ 2200 line of credit with them???, the set was $ 3000. The salesmen there know nothing about what they are selling. I asked the same salesman to show me a 6.1 surround sound system and he took me to a soundbar for Christ’s sake and says here it is. I educated him on what the 6.1 means and he then repeatedly tried to sell me a $ 4000 2.1 bose pos. Dont go here, and on top of everything I looked for the same «everest» living room set at American furniture, found the EXACT same set for $ 1200.