Pro Computers

Brought my gaming PC back in September with an issue that puzzled others distributors. Although it ended up being a fried GPU, he rewired everything and ultimately fixed it. Very fair price. As of January 2016, things are still running smoothly.

Pro Computers is great company. Honest and integrity are qualities this company has. I took my daughters computer in to have the speakers fixed on her laptop and Vincent told me that it would take a week or so to get fixed. Without taking the computer apart he gave some suggestions on what it could be and how much it would cost. Which was very reasonable.
I went in a week later, to see if it was ready, they were still waiting for a part. After talking I told him how long I had had my computer, under a year, and he mentioned it still might be under warranty. He looked it up for me and found that it was. He gave me the number to call. Because it was in warranty, they are coming out and fixing it.
Thanks you, Vincent.

I brought my laptop in to remove a virus. Vincent suggested the laptop be backed up and wiped. I accepted the suggestion and paid for a complete backup to be performed prior to the wipe. Vincent asked NO questions about what to backup. They did not check the C drive, where ALL of my files were stored — five years worth of files, college homework, resumes, etc. The only exception was my music, which iTunes backs up automatically. When I brought this to Vincent’s attention as soon as I got it home, he said I should have told him specifically that was where my data had been stored and that he thought he checked there. Two years prior I had brought the same laptop to them for the same issue and it was returned to me without losing any of my files.
Everyone makes mistakes, but how Vincent handled it was the problem. I had to ASK for a refund for the complete backup (and still paid for the virus removal), and Vincent replied something to the effect that if that would help me to sleep at night, he would do it. Not once did he offer one word of apology but was quick to point out he had backed up my music (again, something useless as my iPod backs it up). When I got home with the laptop, I discovered they had removed Microsoft Home and Student and did not replace it. To re-​install it, a key was required. I called Dell (who I bought the laptop from) and they told me it was a one-​time key. It took quite a bit of prompting to get Pro Computers to re-​install the software they removed without tracking the original key or discussing the necessity of retaining it with me prior to the wipe. I would NEVER do business with them again due to their incompetence and, more importantly, Vincent’s attitude over a mistake that was so impacting to me.

Vincent and Roger helped me with my computer. I thought their prices were fair and the time it took to complete repairs was reasonable.
They were able to recover all of my files and replace components that had stopped working.