VeraClean Cleaning Service

So no big surprise, Vera Clean never called back after I told them of the horrible job they did. Been 2 weeks now and never a phone call, email, text of FB notice. So glad they are so disorganized and lazy they never took the check laid out for them. Side note came back from vacation for find my front door lock busted.

If I could give no stars for this company, I would. I have never experienced such poor customer service in my entire life. We hired Verra Clean over a year ago and was initially satisfied with our service. Starting about 8 months ago the service slowly declined. My floors were never clean. A cleaning person broke our dining room chair by standing on it to clean our ceiling fan and we paid good money for mediocre services. I’m a loyal customer and kept giving them chance after chance. There were times when they charged our credit card twice in one week and we had to call repeatedly for charges to be reversed. Last Friday they did a no call no show. I would’ve understood if they couldn’t make it but no one had the decency to call. That weekend they charged our card for services that were not rendered. I called and left messages 3 times a day and finally received a voicemail 5 days later where the owner stated she had a wrong number for me. You’ve been my cleaning service for over a year and don’t have my number? I was finally forced to write an email stating that I wanted our money back and to cancel service. All I received was a copy of an invoice refunding our charges. I did not once receive a call with an apology or explanation. I would strongly recommend using someone else. It will save you time, money and aggravation. Oh. And did I mention they managed to clean 2,200 square feet in 30 minutes??? I’ll leave the rest to your imagination.

I purchased a voucher for three 3 hour cleaning sessions for $ 314 on livingsocial back in august. Veraclean showed up 3 hours late on the day of cleaning, only cleaned for 4 of the 6 hours promised, and only cleaned 60% of my house. The next morning I found a bleach trail through the entire carpeted portion of my house with concentrated spill spots where the cleaner placed her bucket. Veraclean told me they would have zerorez remove the stains from my carpet. After numerous unanswered emails and calls to schedule the repair, Veraclean is now claiming they will not be held responsible for the damage. Even if they had not ruined the carpet in my house they did a less than mediocre cleaning job and I would not recommend this company to anyone. Stay away from this company.

I purchased a group in for this company and it’s been IMPOSSIBLE to get a hold of them. They don’t return messages (poor business practice) and clearly don’t value customers so I’m getting a refund and moving on. Waste of time and money!

I also purchased a three hour groupon and was satisfied with my results. Everyone I communicated with was kind and accommodating, I changed the date and time a couple of times and the administrator did not seem frustrated in the least. I was unable to be there when the cleaners came so I left a note and they called me to let me know they had arrived.
The bathroom and kitchen (I live in an open studio) looked awesome. They left a note about my baseboards because they are impossible to clean but they did the best they could, and I was thankful for that.
For the deal of the groupon it was worth it. I will be using their services again, but next time I think I will try to be there to make sure they are there for the full time.
Complaints:
— their voicemail says they will return calls within 2 business hours. I never received a call back in less than 2 business days. Which is totally fine, but just be honest about your capacity on your voicemail.
— I asked them to clean the windows/​windowsills and they were not touched. If they weren’t able to do it they should have left a note saying the 3 hours did not leave enough time for that job
— Portions of the floor were not swept or moped (for instance next to a small rug that was not moved and should have been) but other portions were? Not sure why.
— I had asked them to call me when they left and they did not do so
All in all 4 stars for value of purchase and service rendered.

In response to the comment made by the company: No I wasn’t trying to use an expired Groupon. It was very much active. In fact, I had to contact Groupon to get them to try and help reach you guys before it expires.
Groupon tried to contact you as well to try and get you to respond.
Still no response. After a week of no response from you, Groupon was kind enough to give me a credit back. So don’t blame your bad service on a made up excuse.
You’re better off trying to improve your services. The fact that you didn’t even try to apologize for horrible service but instead try to blame it on others is already an indicator of bad service. Perhaps you should «take more responsibility» for your bad reviews.