Brandi and Alexander were very helpful when I can in to there store during christmas time. My husband and I were leaving to South America the next day and a family member wanted a particular watch. Brandi located the watch for us and we picked it up at a different location. Unfortunately the watch was damaged and our family member wanted it to be replaced. So when we got back to the States Alexander helped us with the exchange, and he went to far as to doing the exchange internally within the company. We were so happy that we didn’t have to go to a different location in order to get a replacement. The employees were very accommodating to our needs. We were very pleased with the service.