Denny’s

Traveling for business… Great service, prompt to the table. Server recommended the Crazy Spicy Skillet and it was awesome! The restaurant was clean, and the manager came by to ask if everything was okay. I’d come back.

Here for 2 hours because serving too forever. Served me a sandwich without meat by accident. Staff is polite. Seems like the servers have too many responsibilities.

The wait in this place is ridiculous. We waited to be seated not 20 minutes like we were told but more like 35. Then, we were seated and waited another 10 minutes to be acknowledged and get our drink order. It has been about 30 minutes from when the waitress took our order and we are still waiting. The waitress is fine but everything seems to be taking a long time and no I am not talking about being here in the middle of a rush of customers. Definitely not coming back ever!

Me and my wife were there to eat on Monday July 6^th. We have been there several times to eat and have not been happy with the service but love the food.
This time we had one of the best servers we have had anywhere. Her name was Glenda, what a kind, genuine person she is.
The restaurant was very busy yet she still waited on her guest with a smile. We never had to ask for a refill she was on top of it, she made sure everything wasbok with are food before she walked away, and came back to check in a timely manner.
We will be back and will make sure we request her. My wife and I think she needs to be told on her great work and Denny’s needs more people like her.
.

Service was so slow– actually nonexistent! Had to show menu to server to get everything that was supposed to come with my meal. Place was empty– but Took an hour for greasy egg whites and lukewarm coffee? Seriously?

I went to Dennys around 9 am on wednesday alone. (As my spouse just left for basic training) I waited in the front for 8 minutes prior to anyone saying a word to me. When greeted by staff they assumed I wanted an order to go. I informed them I’d like to be seated and they had to find someone else to seat me. (During this whole time of entry to being sat many workers would look up at the front but no one came) I have never felt so stupid trying to get a meal.
The waiter had a friendly personality .
He brought my drink out right away. However by the time my food came I needed a refill and did not receive one until I was nearly done with my food.
Food was served hot and good quality.

Really slow service and non existent customer base. There was no reason for my mom, husband, and myself to wait 45 minutes for our food. I had a loaded veggie omelet which was good but not worth the wait.

This is the worst Denny’s that I’ve ever patronized. I go here because my mother likes the food, which by the way is actually pretty good. However, the customer service is horrible. On each of my last 4 visits, either the service was extremely slow or they didn’t bring out everything I ordered. There is always a problem and the manager (young AA male who I assume is still there) doesn’t like to give discounts or even try to fix the problem. On one occasion, the regional manager heard us complaining when leaving the restaurant and offered us a free meal on our next visit. She actually said that this manager was «afraid of his own shadow and was new.» When we went back, the manager called her and she denied offering us a free meal. The manager argued me down about it, so I just offered to pay. At that time, he gave it to me free. But by that time, I was so frustrated that it didn’t even matter and the bill was only $ 20. I don’t plan on going back, unless my elderly mother asks me to take her.

I am sad to Say this place is horrible!!! My family and I went out for a pre Valentines dinner and received absolutely horrible service and were subjected to even worse food! My burger fell apart the instant I picked it up off my plate, my 6 year old ordered breakfast with a side of bananas and when her food came out there were no bananas when bought to the attention of staff they brought her a plate of fries straight out of the fryer instead which she ofcourse instantly burned herself on. When I asked to speak to a manager I was brushed off by many staff members while the manager sat in a booth talking to other people for atleast 20 minutes! When i finally got rude and demanded to speak to management the manager put on his coat and walked out the door while someone who I only assume was an employee (he was not in any way in uniform) came to ask me how he could help. This place is a joke!!! Sad this WAS my families favorite restaurant but we will NEVER be back!!!

The service was terrible tonight. Juan does not come and check on you at all. I ran out of water multiple time. My friends ordered food with pico and the food came with nothing on it. My food was cold. And my appetizer was served with my entrée. This place is a mess. I do not recommend coming here.

The service is super super slow, I dont know who run the place but he/​she did a terrible job managing it. Food acceptable, I like the hasbrown and the tbone steak.

This is one of the worst resturants in Champaign, the service is bad, the food is microwaved and tasteless.

Absolutely the worst service I’ve ever had anywhere in Champaign-​Urbana. After waiting 45 minutes for our food (with no drink refills) we inquired what was taking so long. A server (not ours) came back and said they were just getting ready to start our ticket. There were literally 5 other tables in the entire place. This was on a Wednesday night at 7pm. We left after my husband paid for the drinks. I just wanted to scream. Awful awful awful!

Went there today for late breakfast and the place was kind of dead. Food was decent but service was slow especially considering that they weren’t busy. But prices are reasonable.

My wife and I went to Denny’s for breakfast about 3 weeks ago … let me say that service was terrible, we were seated and was told that someone will be over to take our order, we waited for 20 min and no one came over to check our table, here is the interesting part, it was almost empty in there, and after 25 min of waiting we left. not going back anytime soon.

Not your usual dennys.
The manager Orlando is a real gem.
He knows hospitality and his staff reflects
a friendly professional approach.
Reasonable prices and surprisingly good food. Lots of space for big groups.
They have a game room too!

It is what it is. First, the food never comes out like the pictures on the menu. Second, you are really getting service more than the food. We were traveling and provided a better experience that fast food for not much more money, especially when you factor in the free refills on pop.

What can you say about Denny’s — the food is what it is, its breakfast food. As long its not completely messed up, you cant really have any complaints. Service is what determines the customer satisfaction at places like Denny’s.
We had pretty good experiences with Denny’s, in general, at various locations. So we were excited to see a location open up in Champaign. We have been there many times by now. The service was acceptable. Depends heavily on who is attending to you and what mood they are in. But overall, we didnt have many complaints.
There was one instance when we ordered the milkshake, she gave us just the serving glass and did not give the mixing glass with the «extra» which they claim to be part of the order. The overall experience on that day was below par.
The wait staff definitely needs more training in doing their work and keeping customers happy. They come in knowing what the food is going to be like, make them come back and keep the place running with a good customer service. Not sure why it is so hard to understand this simple logic.

Slow service. Took a hour to get our food. Only two people. Bad attitude. Asked for decaf coffee but received regular coffee. Don’t go there. Don’t waste your money. It’s not worth it.

Went there for breakfast last week. Perhaps they read the other three reviews and learned from them because my experience was different. The hostess seated me promptly and the waitress took my coffee order immediately. I looked over the menu and as soon as I put it down, she came over for my order. She was friendly and courteous. I ordered their Red, White, and Blue special and it was quite good. Everything was done as I requested. My coffee cup was kept filled, too. Someone may have pointed out to them the dissatisfaction of the other reviewers and changes were made or I may have just caught them on a good day. Having three different people on three different dates all give negative reviews leads me to believe that I was just lucky. I guess the best advice I can give is «Caveat Emptor.»