Michaels

Horrible customer service! I love the product at Michaels but the last 2 times I have been in I have had such unpleasant employee interactions. There are never employees on the sales floor to help me and the cashiers have such bad attitudes it makes me not want to come back. Most recently the cashier was irritated when I had a coupon from my email on my phone (which stated I could have it scanned from my phone in store). She made it very clear she was irritated because it wouldn’t scan and even tried telling me it wasn’t valid when it clearly was. And eventually the couple scammed. If I didn’t need the items I was there to buy for my wedding, I would have said nevermind! I hoped coming in this last time it would be better than the experience before but I was mistaken. If you can get what you need at hobby lobby, go there. Much better customer service!

First off, I am not the type to shop in an arts & crafts store. You would find me more often in a book store looking for uncle john bathroom reader books than looking through scrapbooking materials. But its almost Christmas and my wife likes stuff you would find from a store like this. So I walk into this store and have to look at the aisle signs to figure out where the item I am looking for could be. Did not see any employees roaming the aisle to help me since I am basically a newbie to a place like this. The only other time I have been in this store was back in 2012 looking for a shadowbox. Luckily the item I was looking for was in the first aisle and after a short wait, I got checked out. The cashier was friendly and asked if I found everything I was looking for. Sadly, she was the only employee I talked to in the 10 minutes I was there. I have read the other reviews on Unilocal about this store and I must agree with the comments about the selection in this store not being the greatest. They only had two different choices of the item I was looking for and the only reason I bought my item is that I had a 50% off coupon, If I did not have that coupon, I probably would have tried Hobby Lobby.
Pros: 50% coupon off
Cons: No assistance & limited selection

Ok selection for crafts and their coupons are terrible! They have too much junk and not enough quality art items. Please stop selling all the hokey seasonal items these are decorations not crafts or arts. Oh and I forgot to mention the dollar section! OMG! Leave that for the dollar store I don’t like it!

I shop here much more than I should, but I can’t resist these kind of stores and I’m big into crafts. They have a pretty good selection and reasonable sales. Good bead selection and decent flower selection
The problems I have are: poor selection of yarns (low quality, not very upscale) and the fact that they will only let you use one coupon per visit (why have pages of coupons when you can only use one? Also, you can’t use it on books, magazines and other «select» products.)
Also, some of the employees have a bit of a slack attitude. Some are very nice but others aren’t very friendly or helpful and are rather half-​assed.
Still, though, I have fun shopping here. I love the $ 1 selection of stationary and blank books.

I had a poster framed there, since it had a weird shape and a standard frame would not have worked. I picked Michaels hoping that it would be a little cheaper than going to a real framer, but it wasn’t particularly cheap at all: I ended up paying over $ 100 for a very standard metal frame and the cheapest kind of glass. They did the job right, but it took two weeks, and their staff was not particularly helpful.
Now about the store: it’s really more about crafts than about arts… Their art supplies selection is actually quite tiny and disappointing, and I’d probably look somewhere else if I were looking for some serious supplies. 2−½ stars.

I really love the selection that this store has. I had to wait in line for quite awhile and there didnt seem to be alot of personnel available to answer questions. I’d recommend Hobby Lobby if you are looking for a place that will be quick service.