Az On Time Moving And Delivery

I contacted them just one week prior to my move. I needed a move on the last day of the month on a Sunday am specifically. I contacted several companies. Many didn’t call back for a few days and others were quite high priced. My move was simple and close. Paul Agreed to a specific price out the door as I don’t trust hourly quotes. I assured him it would only take 2 hours and took my word. They showed up on time, were very professional and friendly. They addressed my concerns about certain valuable pieces of furniture. The move went without any problems and it only took them two hours as I had thought. They even helped set up a couple be frames for me. I would recommend these guys to anyone! Thanks Paul :)

These guys did a great job and on short notice of my move. On time, courteous and not one scratched wall or dented furniture item!

Paul and his crew has moved me multiple times over the years. I have always been extremely satisfied with the professionalism and care they put into moving delicate items. I have recommended Az On time Movers time and time again to friends and strangers alike and have never heard anything other than stellar comments about them. You’re in excellent hands when you have Paul and his crew show up!

Well my experience with this company was great before it got tough. I had Paul, the owner, come to my house to give me a quote to pack our stuff and move us. He gave me a good price and naturally we negotiated down to a great price! A handshake, a written quote and several emails later and we are all set to go. At this point Paul had been responsive and professional. I was seeing the company with the good reviews and the high BBB rating that I had researched. Then packing day arrived and though I was at work my wife tells me that Paul started off nice but got short over time because «he wasn’t no body’s personal assistant» and would not pack up the dirty laundry even if it was in the hamper and there were dishes that hadn’t been run. Ok I can understand that to an extent. Bear in mind the house hasn’t changed from when he quoted it but ok. Also he made several remarks to my wife about how we had a lot of stuff and hinted that we should have paid more… Let me remind you he came to my house to quote these items it’s not like they were hidden.
Then moving day came and he showed up on time with his crew. His crew was friendly and so too was Paul until about midway. That’s when the truck started filling up and it became apparent not everything would fit on the truck so Paul started acting upset. I get it he was frustrated but so was I. When the truck could fit no more Paul tells me he is losing money if he makes another trip to get the rest. So we negotiate for an additional 13% for him to come back within 48 hours to get the left overs. Still he doesn’t seem satisfied but agrees. Just as a quick recap he did come and see my house first, agree to move my stuff for a price, then charges me more to do what he already quoted to do.
When that was over and Monday came around Paul emails me to tell me he can’t come get my stuff on the promised day especially not for the fee we discussed… The fee I offered to pay over the quoted price… instead he wants to come out 5 days after my move. I have to be out of the house and yet my stuff is still there!!!
The point of my story is Paul misquoted and gave me a smoking deal and instead of just dealing with it he reacted badly and affected the quality of the move. I have moved multiple times and I think Paul could have a good company but the way he behaved was out of line and frankly he broke his word. I paid him our agreed price and my stuff isn’t moved.
Update: Paul did return to the house 4 days after my original move. He picked up all the remaining items at my house and was very cordial and polite. He still charged me the additional fee to do it which is a huge part of why I gave 3 stars instead of 5. If he had waived that fee and just made this right to his quote I would give them 5 stars and look past the rest.

This is a great company. Fairly priced. No «trip charge» or all the other types of additional fees other places charge. Straight forward, super great, hard working. We had an excellent experience!