Dunkin’ Donuts

I had Dunkin Donuts this morning and I decided to try their new chicken biscuit. Unfortunately they were out of biscuits but they were very accommodating in their offer to substitute the biscuit for either a croissant or and English muffin. Chicken patty was a good size and very filling. All in all was a good breakfast.

I come to this DD every single morning before work. Staff is great however the last 3 times on a row my coffee was wrong… very upsetting. One more chance then I will have to change my driving route to work… sigh

I’ve only been to this location once, so maybe my review is not the most accurate but I will briefly mention how I felt when I did go.
I think Michele K’s review below really hits the nail on the head. I drink plain black coffee so, really, it’s kind of hard to screw that up. The coffee was okay, but the service is what made me say «meh.» The employees don’t really seem to want anyone there. I don’t even think I was greeted when I walked in, and I remember standing there with my fiancée for a while before someone reluctantly came to the counter.
For me, it’s very difficult to hand over my money to someone who is less than thrilled to take my order. Honestly, I would much rather go to the Starbucks on Alma School and Elliot and know that the service will be good, along with the coffee.

This location ALWAYS delivers on quality iced/​hot coffee and iced tea. They are very friendly and have wonderful customer service. I always leave there smiling! Plus their speed of service is always impressive.

I went to a different Dunkin and bought an ice coffee. It tasted burnt so I bought it back to this one. The manager was SO nice! Not only did she replace my coffee with a new one, but she gave me a donut for all of my troubles. She even went as far as to make me taste the drink to make sure it was to my liking! With customer service like that, I’ll sure to be back!

Sorry but NOT GOOD disappointed the DONUT WAS DRY over cooked perhaps
WORKERS NEED TO BE TRAINED PROPERLY! coffee was not good either! Needs improvement it’s a DRIVE THRU it should be making money I hardly ever see cars or people :(

I have never worked in fast food before, so I’m not sure how the whole drive thru order system works. I’ve never been somewhere where they are constantly screwing up the order, trying to give me food I didn’t order, or drinks that I didn’t order. Sure, everyone has their days, but this seems to be consistent with this location. The older lady working the drive-​through window in the mornings is constantly confused as to what you have ordered. If there were a location more convenient to me, I would definitely be visiting Them

I don’t usually go here, and I will continue not to. I looked them up they close at 9, that’s why I went. As I entered the drive thru I looked at the clock and it was 842pm AND 101 degrees, I go to order a blended drink and the machine is already down for the night for cleaning. When it’s over 100degrees and you don’t close until 9 I suggest you offer your cool drinks until
Closing time to offer good customer service, I will continue to go to Dutch brothers were they close at 10 and I have driven thru literally at 955 and was offered the whole menu and a staff happy to serve until CLOSED!

I visit this Dunkin’ Donuts every morning. They always get my drink correct and are very consistent with the way it tastes. The customer service is good, they know me by name and I have never had any problems at this location. My favorite employee is Kable. She rocks.

Got a coffee and a chocolate donut from the drive thru and the coffee was cold and the donut looked the it fell off the truck last week. I drive the 15 mins home to eat the donut until I say what was in the bag and it almost made me sick. Try to call and get my money back and was told I would have to bring it back. Not worth my gas.

Extremely slow. Seems they’re not staffed properly. The workers are pleasant however.

Love other DD but this one does not have good customer service. The girl that is at the drive through especially, very condescending… If you go you’ll see. I haven’t been back since there seems to be no positive change.
Also; breakfast portions very disappointing!

I have been here several times and I have had great service each time. My coffee was hot and tasted great… Not to mention that they give FREE refills!!! Donuts were on point and fresh. Place was clean and has plenty of seating for relaxing while you enjoy your treats

I love dunkin donuts coffee. It’s actually my favorite. So, when I found out there was going to be one close to my home I was ecstatic! I’ve gone a few times and each time it’s always the same. Service is slow, waiting, and not very friendly staff. On my last trip in there I decided to actually go inside since I wanted to get a donut and figured going inside I could see exactly what they had left since it was in the early afternoon. So, I go in there and there are 2 people working. They were in the drive thru area. I stood there and stood there and no one even said hi, or acknowledged I was there. One of the people did look at me and saw me standing there. And my daughter and I were even talking loud, so they knew I was there. I know the drive through had 3 people come through, which is why I waited. However, at 8 minutes of standing there one of the people FINALLY acknowledged me standing there and said «we’ll be right with you». So I waited 3 more minutes… Still no one came to help me. So I walked out. Honestly, I’ve visited a bunch of Dunkin Donuts and I’ve never had such terrible time waiting for someone to help me. I definitely won’t be going back to this DD anytime soon! I will willingly drive to a further one just to get good, friendly service and no wait.

So slow over a half hour for a donut and coffee. And then rude customer service asked to use up my gift card and I got a dirty look. Ugh so many times I had problems at this location. I guess I’ll be headin to circle k for my coffee instead.

I was SO excited when this DD moved into my neighborhood. I drove by it every day and I was there the second they opened for their Grand Opening. On my first time there, I was very pleasantly greeted by their staff
who asked if I was a regular. It must’ve been the way I ordered my coffee. I have continued to go there every week since they have opened, but I know that quite a few things have changed and it’s really bothering me.
This review is strictly on the customer service that I am beginning to really dislike. Not one person looks like they are happy to work here, and they make me feel like I am completely inconveniencing them. I thought for sure from the very first day that this was going to be a great DD to go to. Everyone is so personable at the other two locations I visit, and I guess I thought this one would be the same.
If this sour attitude and unhappiness continues, I will take my business elsewhere.

Polite, quick service inside and at drive-​thru.
Have had the steak bagel several times and it is consistent.
I always dispose of the egg as it is the same rubbery puck you get on every fast food restaurant breakfast sandwich. As another reviewer mentioned it tends toward bland, but I found it needed only a bit of salt. Another way to improve the flavor profile is to get it on a sesame or everything bagel instead of the standard plain.
The rest of the sandwich offerings are about the same — nothing special, but not bad either.
The doughnuts are doughnuts. Dunkin is the only place I’ve found nearby that carries a chocolate glazed donut — where the doughnut is chocolate, not the glaze. This is my favorite type of doughnut, so until someone else starts making them, I’m hooked here.

Swung into the newly erected Dunkin’ Donuts to see what possibly could have brought this franchise to my neighborhood. I was in dire need of some breakfast goodness and liked the sound of the Angus Steak and Egg Sandwich. So I picked up two sandwiches, one for myself and one for my roommate, who was languishing at home, pajama-​bound on a lazy Sunday. I even grabbed a couple of donuts for «dessert».
All I can say is that I was underwhelmed. I don’t know if I’ve ever had a blander breakfast sandwich. Fortunately, I had all manner of condiments at home to make this breakfast bagel palatable, but this required some serious help. Mayo, sriracha, and Worcestshire helped me get past the barely-​there flavors of what should’ve been a fantastic breakfast sandwich experience. The donuts were equally «meh», as I have had far better donuts made locally.
I would’ve given one star for my complete disappointment in the menu items, but the service here was friendly and fairly prompt. So I award an extra star. I only hope that the familiar brand name inspires loyal customers, because I honestly don’t understand the appeal.