Fatburger

The person taking my order was rude she rolled her eyes at me when I told her my id was back in my room. I will never come here again! When getting food for my son I shouldn’t feel like I’m a bother to them when they should be doing their job!

We quite eating here because the service is really bad and today once again our order was wrong took them another 15 minutes to fix not a good place to eat

We ordered 2 med burger meals and it took 30 minutes to prepare the staff is extremely unfriendly and could care less about service or quality. The casino knows they have captive audience.

I never knew they had crispy chicken sandwiches but they are really good and cooked fresh. I have heard the orders have gotten mixed up and the service can be slow from time to time, especially due to the noise from the casino, but the atmosphere is fun and it’s a fun way to get away for a qwik meal

The customer service is crap. They are super slow at orders. I physically watched the guy making burgers taking his sweet time with a million people waiting. I’m unsure as to how these people have a job at all honestly. I was going to wait until I ate my food to review it but I’m so annoyed at this point the food can not be worth this long of a wait on top of rude employees.

Horrible, horrible service!!! The employees are not nice and the food took forever. We placed an order at 3:03 PM. We didn’t get the order until 20 to 25 minutes later. The order was wrong but we ate it anyway because we didn’t want to wait an additional 20 minutes. They didn’t even get the drinks right. I’m not sure how ‘Mountain Dew’ sounds anything like ‘Root Beer’. We also requested no tomatoes. Guess what? We received tomatoes. The employees really do act as though they don’t give a crap.
I will never eat at Fatburger again. This was my first and ultimately LAST time.

Worst service ever!!! I ordered a turkey burger, was served beef. It was burned and waited 30 plus minutes for it. I was with ten other ppl. ALL of our burgers were burned. I went back to the cashier to tell her. She was mean and told me to move out of the way and that I had to speak to the manager. The elderly night shift manager told me to give her my receipt and they puffed up like they were going to fight me. Another cashier started at me. I held out both my receipts. they refunded my money and yelled at me to throw my old food in the garbage that I gave back to them. Never apologizing for quality or service, I turned and Walked away. The cashier and manager yelled at me from across the casino!!! to throw my tray out. So unprofessional. They’re lucky my entire party didn’t demand refunds. the way treated us is unacceptable.

Worst customer service ever. 30 minute wait for my burger which ended up being burnt. After we waited 30 minutes for our food we went to ask them the status. The lady rudely told us that the food wasn’t ready since we just got here. Good luck ever getting a 5 star. We won’t ever be back.

This was the slowest place I’ve ever seen! 25 minutes and 2 people in line. I finally gave up and asked for my money back. The staff has no motivation. Never again! I hope a general manager does something about this slow ass place!

It’s a burger better then mcdonalds and Burger King. Like that they do the «fat frys» also known as steak fries! Don’t see them in to many places. They will do extras on your burger that you don’t see to much either like egg. All in all not the best not the worst. Something to throw in the belly while wasting your life savings!!!

One of the slowest «fast food» experiences I have seen. The staff couldn’t try any harder not to look more uninterested in serving the customers either. The food however is pretty tasty for a burger joint, and the prices are what you would expect from a casino. You can do better, but if a burger and fries are what you crave. This is as good as it gets.

Your review helps others learn about great local businesses. Went here on 08/​24/​2013 at about 6 pm and was my first time being at any Fatburger and if all other Fatburgers are run this way it will be my last time entering a Fatburger. The line to order was painfully long, and as we were standing there i found out why, all the people working there looked like they were on Quaaludes… they were working soooooo slow… like they didnt even care, I ordered the XXL burger and sadly it wasnt all that good, the burger was very dry i also ordered the chili-​cheese fries and the chili tasted like Hormel chili from a can… very disapointing
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Hamburgers! The cornerstone of a nutritious breakfast.
I won at the casino so I figured, why not enjoy the offerings of yet another burger chain that we do not have where I come from?
I don’t like orange cheese so I was happy to see that unlike most semi-​fast food establishments where you have to sign a waiver to opt out of the cheese on the burger, here, you have to ASK for it if you want it. That «cheese by default» sh*t rubs me the wrong damn way. F*ck you, Wisconsin!
So, they serve up a tasty burger without cheese, and with all the standard toppings it hit the spot. The fries were decent but nothing special. Mind if I have some of your tasty beverage to wash this down?

Great Great Great… So much so this was my Friday date night with the Wife… And she was truly happy with the Burger… She, Said it was the «BEST IN TOWN» and trust me we eat a lot of Burgers… Wait time was about 7 minutes, as they cook everything fresh and boy were the fries hot… Trust me do the «combo specials» which will save you about $ 4 bucks… Also this Fat Burger is not owned by the same group that owns the others in town… Have eaten at 4 of the others here in AZ plus ones in Calf. & NV… THIS ISTHE BEST… The only complaint (this is as a past fast-​food owner) they had 6 people behind the counter… Great for service, but must play heck with employee costs…
Great Food… XXLDADE (6“4′ 270 and love to eat)

Good burgers and good chili fries, albeit everything at Fatburger is quite on the expensive side for fast food.
This Fatburger is located in the food court area inside of Wild Horse Pass Hotel & Casino, so it’s convenient if you’re staying in the hotel and need to satisfy a late night burger craving.
Service was okay but the employees could have been friendlier.

After a few hours hanging out at the bar, I was in the mood for a Fatburger. I ordered a Large Fatburger with Cheese. The wait was the usual 15+ min… standard for Fatburger. I appreciate the fresh food, so I don’t mind the wait. The Burger was awesome as usual… it didn’t have a chance.
Return Factor — 90%