Fletcher’s Tire & Auto Service

Great value for the work that was done Freindly staff. Clean waiting room. Wait was not bad!

One star, simply because I cannot put zero stars (Hear that enough). I brought the car in for an alignment, and an oil change. Biggest mistake was allowing this store to even lay a finger on my car. My car was had an appointment at 10am, and was not finished until 3:45. The location closes at 4, and I was told that I will need to get here as soon as possible, because they close at 4. I rushed to the location and received my car. Signed the paperwork, that totaled 101 for an oil change itself. I walk out to my car, and there is oil stains on my driver seat, the door, and the center console. My car’s interior has light grey cloth. Im warning you, no matter how good the deal sounds– it’s NOT worth it. Take your car somewhere reputable.
The worst part is I have doubts they even changed the oil.
Within all of this, the only one of them who seemed to have any common sense was Troy. I’m sure my attitude was very harsh, yet he managed to stay professional about the whole thing.

Always good customer service and if you schedule an appointment with them they will try to get the job done as soon as possible. I had an appointment today at 2:30 to have all 4 of my tires replaced and they got it done in less than and hour! Good prices and deals on groupon too

Not sure why this place has bad reviews. Always very professional and prices are fair.
They keep the place very clean. I live in Cali and when ever I’m in town visiting family and getting close to needing tires I come here. Prices much cheaper than Cali and have never been disappointed.

Another victim of Fletcher’s scheduling. 11:30 appointment. Told me it would be ready by 2. Not even towards front of queue by 2. So 2 ½ hours down the tubes for an oil change and I still need an oil change. They should be ashamed of them themselves.

First of all, I want you to know I rarely write reviews and I have been going to this Fletcher’s auto for 5 years without a problem. Six months ago, that all changed. I bought a Groupon for a brake change (covered pads either front or rear). I needed the front ones done. They charged me a surprise $ 20 «shop supply» fee. When I complained, I was told the manager would take $ 10 off of it, even though it should have been free (I read every word of the fine print on the Groupon, and this «fee» they charged was no where to be found. They also provided no real explanation for it). Last week, I went in for an oil change. I have a Fletcher’s punch card I purchased for ten oil changes for $ 99 about a year and a half ago. Right on the card it says the oil disposal fee will be an additional $ 2.50. I have used it five times before, and have ALWAYS been charged $ 2.50. However, last week, when I took my car in for an oil change, my bill was for $ 7.50. They charged me $ 3.50 for a disposal fee and $ 3.50 for «shop fees.» When I bought the oil change card, it specifically said it could be used for synthetic blends (which has always been used from this exact Fletcher’s for this exact vehicle for $ 2.50 before now), but now all of a sudden they want to charge me $ 5 more than before? They also said my brake fluid needed to be flushed, that it looked bad. They wanted to charge me $ 59 for this as well. I declined, knowing I had just done that myself about 30,000 miles ago. I told them that and they still insisted it looked dirty. So, giving them some credence, I declined letting them change it at the time so I could inspect it on my own. I thought, well, maybe it had oxidized from a crack or something. So, I took the car home, opened the brake fluid reservoir and it looked fine to me. However, just to be sure, I pulled out my brake fluid test strips (yes, these exist and you can buy them on Amazon), and guess what? The fluid was a clean as if it were just changed yesterday. In summary, do yourself a favor and go to a different Fletcher’s or a different shop all together. Something has happened to this one to make it, how should I put it, very questionable starting about six months ago.

Love this place. Great customer service, fast, friendly, professional, good place to go!

Love this Fletcher’s. Great customer service and car is always ready when promised. I trust them our family vehicles. ;)

Appointments mean absolutely nothing at Fletchers. Made one through their website three days prior to bringing it in… only to discover it was never reserved by the people running the shop. Set ANOTHER appointment for the following Saturday at noon for an oil change and was there at 11:50. It took them until 1:30pm to finish an oil change. If you came here because of Groupon, I hope you can get a refund. What you save on the cost of the service is only worth it if you think your time’s worth nothing… and I hope you’re aware that you’ll STILL pay about $ 5.50 for oil disposal and taxes, which aren’t included with your Groupon. I also got to deal with surly employees that clearly hated seeing new people walk in the door, and listen to them argue with a woman they baited and switched on new tires. Super shady stuff happening here. Avoid.

I came in for an oil change with a groupon. The guys here are always really friendly and very informative. I read a lot about how they try to get your money and they’re always telling you that your car needs extra work, since when did that become a crime? I may be a girl, but I know a thing or two about my car, so when I came in for my oil change and they told me the things that needed to be looked at, I already knew. They’re mechanics, they’re a business, of course they’re going to offer to fix the issues with your car, THEY’RE A BUSINESS. Try not being so clueless about your vehicle and maybe it won’t come as a surprise when they tell you you’re getting ready for a tuneup. I for one appreciate them looking out and checking when I came in for a $ 17 synthetic oil change. Try getting that deal at jiffy lube.

There’s one guy who shoots you straight and tries to help you with both the issue you have and the time constraints. Then there’s another guy who has the customer service aptitude of a mildly angry wombat. The actual work is decent, and they aren’t as bad at scheduling as everyone says (expect about 30 minutes beyond what they say, not too much more).

Customer service bad… appointment at noonstill here 3 o’clock. For an oil change…

Went to the Marana store on cortaro and Leilani lane. I first tried to make on appt on their website which told me I would get a call. No call. The following day I called and made an appt by phone for the Marana store. They asked how to spell my name and I confirmed the store location before I got off the phone. Next day I went in at 8 am gave Steffan my keys told him I had an appt for a full synthetic oil change. He said it would be an hour. I left to go work out at the park next door. I returned 45 minutes later and guess what my truck is still parked where I left it. Steffan said he tried calling me. He advised he couldn’t find me in his appointments so he didnt service my vehicle even though it was clear what I wanted. I was upset needless to say. He refused to give me the General managers # said he would pass on my info to him. I got in touch with GM Mark at the Tangerine store. I have not heard anything back from him. It has been 2 days.
SO DO NOT TAKE YOUR VEHICLE TO FLETCHERS. They don’t care about you. So why would they care about your car. Are you willing to chance it. If they can’t handle simple appointments and call backs what kind of care do you think your vehicle is getting? The attitude they have is business wide as far as I can tell by other reviews of them, so I will not take any of my vehicles to them.

Called later in the morning and they were able to get our oil changed before the end of the day. Much appreciated. Great job!!!

Came here to patch a tire with a slow leak. Told me they couldn’t patch and tried to sell me a tire. Went to discount tire and they patched free of charge. Avoid this place.

Unprofessional. Stereotypical «trying to make customers feel dumb» approach to business with car talk. Took two hours for an oil change when I was the first customer in. Seemed to view the good deal from my Groupon purchase as an excuse to take extra time and treat me as if I wasn’t paying at all. Don’t waste your time here.

Worst customer service ever! Stay far far away. They try to take advantage whenever possible. All about how mush they can tip you off. Poor workmanship. Rude people. Lots if money.

Bought a groupon for $ 59.00 oil change and front brake service. I Called a couple of times to discuss the work and how long it would take the. Told me weekends are first come first serve and we do not give out the information of how long it would take the work to be done.
The guy’s name over the phone is Rudy. I know how to work on cars. Based on simplicity I knew right away not to deal with this place. And the phone skills what a joke. Returned my groupon and probably spared myself from B.S. on top of B.S. No thanks. Word to the wise check Unilocal and get a feel of the person over the phone and how they response to your questions before you buy a deal to have your car serviced.

I have always used fletchers same with my family members but after this visit I will never return. Bought a groupon and after I got there I was told I needed $ 384 more of stuff done. I told them to hold off on work as when needing anything major or costly I like to get a second opinion. Well I went to get a second opinion and was told that fletchers is smoking crack that what I was told needed to be done was not the case at all. I honestly feel they are using groupon to get you in the door so you think your getting a smoking deal but then tell you that you need this and that to make the money they are losing thru groupon. I am very disappointed.

They were able to give me a great deal on four tires for my Benz. A lot better than dealership prices, and even kicked the crap out of Costco, Sam’s Club and Discount Tire.
A few months after I purchased, I had a tire issue. They inspected, ordered a new tire and I was out the door the next day without a dime out of pocket. They are busy, but took great care of me on all accounts.